Earlier quoted context omitted.
This sort of thinking on brands is always a puzzle to me. Samsung certainly takes credit for every good thing done by their employees and contractors. Why does a radically different standard apply when they do something bad? Even if it made sense in some light, it's still a bad approach, because it means people with power and money are never held accountable for things that happen on their watch.
I’ve read the same kind of ‘logic’ applies to lots of situations. People will judge a company or restaurant or whatever more favourably if they correct a mistake to their satisfaction, rather than not making mistakes at all. It’s makes me wonder how many companies are hacking this. Don’t worry about quality past a certain point. Say everything works 95% of the time. After that, just offer a generous returns policy, e…
Re: Samsung used my DSLR photo to fake their phone’s “portrait mode”
#141It works at a job too: you get more attention rushing in as the hero to fight fires on a system that's blowing up than you do building it so it just works and scales better in the first place.