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WePay Drops 600lbs of ice in front of PayPal Conference

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141–150 of 178 posts

Re: WePay Drops 600lbs of ice in front of PayPal Conference

#141

Is it just me or anyone else also thinks it is bit too naïve. Organizations who handle finances need to have a serious no-BS attitude because they are playing with money. Of course, it doesn't mean that a organization has to be excessively serious but such real world trolling tells a lot about company's (mischievous) culture. Personally, I wouldn't do business with an organization that doesn't respect its competitors…

Paypal is disliked because they don't show respect to their customers, not because of their transaction scrutiny.

Re: WePay Drops 600lbs of ice in front of PayPal Conference

#142
post #129
post #121

Earlier quoted context omitted.

I hope I don't jinx myself but I have been using PayPal for better part of the decade. So far there have been very few issues. No random account locks. More recently, I had two payment disputes by scumbags. In both instances, I called up paypal and less than 2 minutes of conversation later, I had my money back in my account. Blew me away. I honestly had written those disputes off going by what I'd heard. I remain in…

In Australia, businesses usually go through banks for online payment via credit cards. The banks are under similar constraints and chargeback fraud is a serious problem. Just because you delivered a product & have a signature doesn't mean the customer can't call the CC company, lie and get their money back. That doesn't even touch on stolen numbers and such. However, when you deal with your bank, you usually have a b…

And for that privelege you've got to pay big bucks in monthly account fees, pass the 'merchant application' process and pay a percent on top of all your transactions. You'll also have to setup a credit card processing system and secure all those credit card details you've been collecting on your site. Good luck with getting an online-only merchant account as a new company with no trading history, because it's not going to happen.

With PayPal you can be operating in an hour. They're also cheaper than all banks, unless you have some serious transaction volume. You can hook it into a simple website and start processing payments without even a https cert.

Of course, any serious site will want their own merchant account, credit card processing and the rest. But before you get to that point PayPal is a very handy shortcut that has enabled millions of small sites and sellers.

When PayPal starts charging and acting like a bank, then you can compare the service levels. I personally think, that for the transaction scale and amount of fraud they have to deal with, PayPal does a relatively good job. They aren't saints, but for the vast majority, PayPal transactions work as designed.

In other words : you get what you pay for.

Re: WePay Drops 600lbs of ice in front of PayPal Conference

#143
post #44

When I read about PayPal shutting down peoples' paypals asking for their IRS charity status, I couldn't believe it. Fraud should not have to be Paypal's business. If someone says they're a charity and they're not, and you give them money, it's your fault. PayPal should not be involved in that kind of trickery; PayPal should only assist the law in settling those issues. Just like Craigslist only advises people on wire…

Actually, if you read the 'Founders at Work' interview, PayPal sees itself as a fraud detection company who happens to process payments.

It is all about detecting fraud. PayPal lived while others died because they figured fraud out, and came up with working solutions to limit it to the point where the fraudsters choose easier targets.

Re: WePay Drops 600lbs of ice in front of PayPal Conference

#144
post #84
post #54

Earlier quoted context omitted.

I think you mean PayPal pulled a similar guerilla marketing stunt, unless the people wearing the t-shirts were trained monkeys. ;)

If you want to be nitpicky, gorillas aren't monkeys. edit: Really, people? You modded me up to 17 for making a nitpick about simian taxonomy?

Ook, ook.

Re: WePay Drops 600lbs of ice in front of PayPal Conference

#146
post #130
post #129

Earlier quoted context omitted.

In Australia, businesses usually go through banks for online payment via credit cards. The banks are under similar constraints and chargeback fraud is a serious problem. Just because you delivered a product & have a signature doesn't mean the customer can't call the CC company, lie and get their money back. That doesn't even touch on stolen numbers and such. However, when you deal with your bank, you usually have a b…

It's not as hopeless with PayPal as it was in earlier years. Now you can get someone on the phone within a few minutes.

This kind of sentiment is important. Can WePay survive if PayPal decides to improve customer service and cater to small groups?

Re: WePay Drops 600lbs of ice in front of PayPal Conference

#147

Earlier quoted context omitted.

Providing PayPal's IPN is technically easy. PayPal succeeds because it can do what it does and still operate. PayPal is protected in so many ways, it's not even funny. I have no idea how someone would disrupt their model.

PayPal is protected in so many ways, it's not even funny. I have no idea how someone would disrupt their model. Wrap them. My guess is that fewer than 1% of PayPal transactions go awry, and that PayPal renders it difficult or impossible for the injured part to recover their loss in perhaps 1% of those transactions. If there is in fact any real, widespread dissatisfaction with this state of affairs, then you could set…

So, what you're suggesting is basically a PayPal insurance policy? :)

Re: WePay Drops 600lbs of ice in front of PayPal Conference

#148
post #37

Someone should start a PR firm that focuses only on stunts! If the press is willing to write articles about stunts, that legitimizes the method in my book. Think how much people pay to get press, and think about how cheap these gags are.

That's what the good PR firms do. They exist.

If they really exist, then why haven't I already heard of them? ;)

Re: WePay Drops 600lbs of ice in front of PayPal Conference

#149
post #142
post #129

Earlier quoted context omitted.

In Australia, businesses usually go through banks for online payment via credit cards. The banks are under similar constraints and chargeback fraud is a serious problem. Just because you delivered a product & have a signature doesn't mean the customer can't call the CC company, lie and get their money back. That doesn't even touch on stolen numbers and such. However, when you deal with your bank, you usually have a b…

And for that privelege you've got to pay big bucks in monthly account fees, pass the 'merchant application' process and pay a percent on top of all your transactions. You'll also have to setup a credit card processing system and secure all those credit card details you've been collecting on your site. Good luck with getting an online-only merchant account as a new company with no trading history, because it's not goi…

I agree, but I think you exagerate. Banks are often harder to work with. But, since they are the alternative (actually businesses often have both) most businesses I know deal with, it's worth comparing them.

It's not that hard to get an account, especially if you already exist as a customer, even a private one. The costs tend to even out over a certain volume but again, they aren't that high. I'm not sure how easy it would be if you weren't a company, didn't have an address and weren't a customer.

In Australia the most common setup is site + payment gateway (bank or 3rd party) + merchant account. If you are using some existing ecommerce software (hosted, bought or OS) it usually integrates pretty easily with large payment gateways. It all costs about 2-$400 per year plus processing fees, not much different to in store CC processing. I think it ends up at parity with paypal at around 50-$150k depending of total transaction volume (depending on transaction sizes), so you are right that it doesn't scale to micro business levels very easily.

But banks, difficult and bureaucratic as they are do compete for business clients and they do it mostly on the back of customer service.

With paypal you don't get what you pay for. If you transact $7.22 per year you get the same service as $722k.

Re: WePay Drops 600lbs of ice in front of PayPal Conference

#150
post #14

Earlier quoted context omitted.

i moved away from paypal, went pci compliant, got a merchant account, was a pain stetting up but feel so much better on the other side.

have your sales increased

don't tell me you aren't using analytics!
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