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How a domain registrar can kill your business

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Re: How a domain registrar can kill your business

#141

Post by mjcl »

joecool1029 wrote: post #58
ballenf wrote: post #29

Earlier quoted context omitted.

Paid gsuite has live 24/7 phone support. I've used 5-6 times over 8 years and gotten 5-star service every single time . Haven't needed to call them in the past 18 mos. or so, however, and these things can change. I have gripes about aspects of gsuite itself, in particular how they've removed a few features that I used from the $5/user/mo tier. Had to move to $10 tier to keep email content filtering (ability to use re…

>Paid gsuite has live 24/7 phone support. I've used 5-6 times over 8 years and gotten 5-star service every single time. I've been a reseller for most of the decade and I can honestly say in all the times we've called, we have never had a single issue corrected by support. We usually end up having to find workarounds for bugs. The last time was an autosuspension our panel(s - there are two versions now) would not let…

Office 365 is pretty close to that, actually. You need Premier support to get anything useful.

My favorite O365 support story is where first level support dicked around so long with a missing mailbox that by the time they escalated the ticket, their backup had been overwritten. Luckily it was a user’s archive mailbox and we still had their source PSTs, so not a lot was lost.

Re: How a domain registrar can kill your business

#142

Post by galaxyLogic »

crooked-v wrote: post #95
davidgh wrote: post #92

I recall a time when a company I had association with lost their main domains due to a failed renewal. In this case it was a long-term employee who left the company that had loads of company bills going to his card. He cancelled the card sometime after he left and the domains were not renewed. I’m not sure where the renewal failure emails were going but probably some unmonitored admin email box. These were very impor…

Personally, I'd rather have a corporate domain be renewed once per year and have a defined process for it (e.g. literally have a binder somewhere listing all the details, and put reviewing it on a checklist of other yearly legal and financial tasks) than have it be forgotten about for 10 years at a time.

Makes sense it is a bit like having a fire-drill

Re: How a domain registrar can kill your business

#143

Post by mkopinsky »

user5994461 wrote: post #129
cialowicz wrote: post #96

Earlier quoted context omitted.

> A good defense is to limit the renewals for important domains by registering them for as long as possible (10 years) This is an interesting take. I prefer the opposite approach: choose the shortest possible registration window (1 year), and have a very clearly defined, properly-documented renewal process that multiple people at the company understand. It's unlikely that all of those people leave the company in a 1-…

I personally found a period of 1-2 year to be the absolute worst. On the next cycle the man is gone because it's past the average tenure. The emails about it were lost or auto deleted. Any documentation or process is useless because the company or the supplier has changed. To have a process be remembered, make it monthly or quarterly.

How can you make domain renewals be monthly or quarterly?

Re: How a domain registrar can kill your business

#144

Post by tigershark »

gamblor956 wrote: post #89
jtl999 wrote: post #67

Earlier quoted context omitted.

I note my domains expiration dates and renew them at least 30 days before. Your not the only person whose had issues recently with Namecheap not sending renewal emails.

Namecheap not sending renewal emails? I usually get 5-6 notifications when a domain is about to expire, starting 2 months out.

Here it is where the missing notifications that you all are complaining about are gone!

Re: How a domain registrar can kill your business

#145

Post by flurdy »

Domain registrar and DNS for a company are too critical and fragile to go cheap on.

For personal, hobby, one-off marketing domains; sure go cheap.

But for something you earn money from? Go with highy recommended providers. Registrars with a secure administration, good track record of customer service, high reliability, etc.

Also spread the risk around. Don't have domain, DNS, and services with one provider. E.g. register domain with Gandhi, Hover etc, use DNS from Cloudflare, Route56, etc, and host with GCP, Heroku etc (for example).

And use several providers if you have multiple domains in case one implodes. That way not all of your domains disappears overnight.

And as many have mentioned already on this topic: Have well documented, well practised renewal processes, and renew for multiple years if possible.

Re: How a domain registrar can kill your business

#146

Post by massaman_yams »

Ensorceled wrote: post #62
mhkool wrote: post #53

I recommend using easydns.com as the registrar and DNS service. Their email helpdesk is fast: And yeah, you need to have a lot of faith to use .io or other new TLDs which are serviced by new companies.

I use also easydns and hover and have nothing but good things to say about the support for both of these registrars.

+1 for Hover. No problems in close to a decade.

Re: How a domain registrar can kill your business

#147

Post by DenisM »

matte_black wrote: post #109
davidgh wrote: post #92

I recall a time when a company I had association with lost their main domains due to a failed renewal. In this case it was a long-term employee who left the company that had loads of company bills going to his card. He cancelled the card sometime after he left and the domains were not renewed. I’m not sure where the renewal failure emails were going but probably some unmonitored admin email box. These were very impor…

They got lucky, because if it were me and I left on mild terms I would be invoicing them $50k a year to renew their domain.

Do check with a criminal attorney before doing any such thing.

“It’s a nice domain you have here, be a shame if something happened to it” sounds cool in the movies, but in the real life it may be treated as extortion and land one in jail.

Re: How a domain registrar can kill your business

#148

Post by DenisM »

belorn wrote: post #138

Big domain registrars operates usually on such a low profit margins that a single support ticket cost more than that customer will ever create in revenue. This create a very clear incentive models to focus on growth and keeping support costs down. I work at a smaller registrar and we usually close (resolve) tickets within minutes and as a policy under the hour. We depend on word of mouth and contacts for sale, so we…

Given that you’re in the industry perhaps you could list both yourself and your best, most reliable competitors. It’ll benefit all of you. And all of us.

Re: How a domain registrar can kill your business

#149

Post by thomk »

Ensorceled wrote: post #62
mhkool wrote: post #53

I recommend using easydns.com as the registrar and DNS service. Their email helpdesk is fast: And yeah, you need to have a lot of faith to use .io or other new TLDs which are serviced by new companies.

I use also easydns and hover and have nothing but good things to say about the support for both of these registrars.

Same here for hover. Customer support is excellent and emails about expiring or renewing domains are timely.

Re: How a domain registrar can kill your business

#150

Post by lfowles »

dylz wrote: post #79
madengr wrote: post #24

Back in the late 90's before it was Verisign (I can't recall the name), my domain registration could only be changed with an email from my domain. Of course I didn't have my domain up since I switched ISP and had to move my DNS and mail server. Catch 22; what a cluster fuck. Weeks of phone calls with no resolutions. I was going to Virginia anyway, so I physically showed up at Verisign (I wanted to bring a baseball ba…

Can you explain the LCD thing a bit more? I've not seen a physical separate GPS unit before.

If you hold up two polarized sheets and rotate them, they'll get progressively darker until no light passes through when they are perpendicularly aligned. YouTube should have some videos, it was a pretty entertaining physics lab experiment.
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