Earlier quoted context omitted.
How goes the work to improve customer service and support? Thinking about https://news.ycombinator.com/item?id=14359801 , what improvements have you made in the last 139 days that would make us want to build on this?
For their own sake, I hope the team gives this question attention and respect. What sets Amazon apart from many other companies is their reputation for relentless customer service. Customers pay close attention to the quality of answer or lack of answers to questions like this one. Every cloud company that asks us to invest our time in their proprietary API is asking us to trust them. If you violate one vocal custome…
I hear this about AWS all the time, and I've even experienced it myself. One client some time ago had an AWS novice who was confident they could handle setting up the auto-scale groups. They made a small mistake, which lead to the scaling trigger being permanently on, and it auto scaling to 1024 ec2 nodes within the first half hour. Immediately after deploying a fix for the scaling trigger, I phone AWS to see if there was anything that could be done about the cost of this accident, and I had a small monthly credit to compensate, and a respectable discount on the next appropriate AWS training course so that the novice could learn more and hopefully avoid future mistakes.
THAT is the kind of story I want to start hearing about Google Cloud. "I used it and did not have problems", and "It works and was cheaper than AWS" is just not enough.