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Jeff Bezos’ Annual Letter

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Re: Jeff Bezos’ Annual Letter

#141

Post by EduardoBautista »

throwawaymsft wrote: post #124
knowaveragejoe wrote: post #103

Earlier quoted context omitted.

I'm mystified by this personally. I frequently purchase from Amazon, and haven't(to my knowledge) received counterfeit goods. Generally I stick to "fufilled by Amazon" or otherwise first-party sellers, so that may have something to do with it. Maybe I'm not purchasing niche enough products to run into this issue.

Try buying an Apple charger or cable on Amazon (even sold by Amazon directly): https://9to5mac.com/2016/10/19/amazon-fake-apple-chargers-ca... https://www.forbes.com/sites/amitchowdhry/2016/10/23/apple-n... Apple has the clout to force Amazon clean up their listings, most manufacturers don't. Why does Apple have to coerce Amazon to do this, instead of them being proactive?

Amazon is not an authorized seller of apple products.

Re: Jeff Bezos’ Annual Letter

#142

Post by [deleted] »

x2f10 wrote: post #66

I might be shunned for beating the dead horse, but while he talks about 'True Customer Obsession', he allows counterfeit goods erode his customer's trust in Amazon. I'd argue Amazon's 'process as proxy' in dealing with counterfeits is the careless return process. 'Oh, it's counterfeit? We're sorry! Here's your money back!' does not solve the issue. Sure, thanks for the $10 back, but now I must think twice (or thrice!…

[deleted]

Re: Jeff Bezos’ Annual Letter

#143

Post by devopsproject »

JustSomeNobody wrote: post #114
devopsproject wrote: post #49

Earlier quoted context omitted.

I used to work in call centers. The job has almost nothing to do with helping customers. Your manager will tell you the customer is the top priority, you will be told that the only person more important is you: the direct contact with the valuable customers. Then he will publicly berate you for 15 minutes if your average handle time deviates from the last hour. Your type of call is a golden goose. I get to "resolve"…

By definition, that person is not a manager. He's a boss. Managers manage, and Boss's react. This is one of those times where you line up another job, wait until he goes off on you and for every "point" he tries to make, you counter with the policy. Shut him down. Won't be permanent, but oh well.

Its time to come back to down to reality. Your manager would be laughing at your little outburst all week. It would actually make him happier.

Re: Jeff Bezos’ Annual Letter

#144

Post by vkou »

Spoom wrote: post #101
nebabyte wrote: post #88

Earlier quoted context omitted.

> If members of an organization want a resolution passed anyone should be able to propose it - and if the magic threshold is met - then whala - the resolution is law. ...You just described the legislative branch. Direct democracy has its own problems; even if you scale for proportions of people, the people leading their everyday lives do not have the time to inform themselves en masse of particulars about issues, and…

Direct democracy tends to lead to tyrannies of the majority. I'd much prefer a multi-party system with some form of instant-runoff voting or mixed member proportional voting. *voila, as the French: https://en.wiktionary.org/wiki/voil%C3%A0

Representative democracy leads to tyrranies of the oligarchy. We don't need any more evidence for this.

I too, however, would prefer a run-off election.

Re: Jeff Bezos’ Annual Letter

#145

Post by autotypo »

criley2 wrote: post #53
_gi12 wrote: post #22

Earlier quoted context omitted.

This is a surprisingly common trap to fall into. I worked at a startup in which the CTO criticized my dev team for not having a perfectly linear burn down chart. Every week in our retro we had the same discussion about how to improve the shape of our burn down chart; we tried putting higher valued stories at the front of the queue, involving QA earlier in the sprint, and cranking out 1 pointers mid week to tweak the…

I'm dealing with a similar problem, except on 4 week sprints. It's not management, who doesn't care, it's the team itself which continues to be FIXATED on a burn down chart, to the extent that they massage story points, avoid doing work late in sprints, and are way too concerned with burndown in general. Shipping valuable features without regressions is my metric of success. Not y=mx+b applied to story points. Burn d…

This all sounds exactly like Solzhenitsyn's descriptions of Soviet factory production, where the work near the end of the month was always rushed out the door to meet quotas.

The way he tells it, no one ever got in trouble for subpar products. But if production numbers were down, someone was going to the gulag.

Apparently, consumers were aware of this and would try to obtain goods that were produced near the start of each month.

Re: Jeff Bezos’ Annual Letter

#146

Post by [deleted] »

throwawaymsft wrote: post #124
knowaveragejoe wrote: post #103

Earlier quoted context omitted.

I'm mystified by this personally. I frequently purchase from Amazon, and haven't(to my knowledge) received counterfeit goods. Generally I stick to "fufilled by Amazon" or otherwise first-party sellers, so that may have something to do with it. Maybe I'm not purchasing niche enough products to run into this issue.

Try buying an Apple charger or cable on Amazon (even sold by Amazon directly): https://9to5mac.com/2016/10/19/amazon-fake-apple-chargers-ca... https://www.forbes.com/sites/amitchowdhry/2016/10/23/apple-n... Apple has the clout to force Amazon clean up their listings, most manufacturers don't. Why does Apple have to coerce Amazon to do this, instead of them being proactive?

[deleted]

Re: Jeff Bezos’ Annual Letter

#147

Post by mattnewton »

rubicon33 wrote: post #75
x2f10 wrote: post #66

I might be shunned for beating the dead horse, but while he talks about 'True Customer Obsession', he allows counterfeit goods erode his customer's trust in Amazon. I'd argue Amazon's 'process as proxy' in dealing with counterfeits is the careless return process. 'Oh, it's counterfeit? We're sorry! Here's your money back!' does not solve the issue. Sure, thanks for the $10 back, but now I must think twice (or thrice!…

Agreed. As a long time prime user, it's been the rise in counterfeit goods that has really shook my unwavering loyalty to Amazon. I used to order everything on there, without thinking twice. Now, I'm much more careful about what I buy on there, and often just avoid purchasing on Amazon entirely.

I've also run into straight-up fraud more than once, for example buying a switch at above MSRP, only to be given a fake tracking number and nothing to show up on the delivery date. It was not easy to find recourse; the process starts with "asking for a return" which emails the seller and gives them two days to respond before you can escalate to Amazon, which was not intuitive at all.

Re: Jeff Bezos’ Annual Letter

#149

Post by exclusiv »

knowaveragejoe wrote: post #103
rubicon33 wrote: post #75

Earlier quoted context omitted.

Agreed. As a long time prime user, it's been the rise in counterfeit goods that has really shook my unwavering loyalty to Amazon. I used to order everything on there, without thinking twice. Now, I'm much more careful about what I buy on there, and often just avoid purchasing on Amazon entirely.

I'm mystified by this personally. I frequently purchase from Amazon, and haven't(to my knowledge) received counterfeit goods. Generally I stick to "fufilled by Amazon" or otherwise first-party sellers, so that may have something to do with it. Maybe I'm not purchasing niche enough products to run into this issue.

Many times it's harder to tell. The counterfeits even extend to cosmetics which have huge margins if you fake the label and fill it with crap.

Buying from first-party sellers may help but even then Amazon doesn't always ship YOUR inventory. If the "same" product is physically closer to a user than yours, but they bought from you, they might ship from another seller which can be counterfeit.

Re: Jeff Bezos’ Annual Letter

#150

Post by ghurtado »

EduardoBautista wrote: post #141
throwawaymsft wrote: post #124

Earlier quoted context omitted.

Try buying an Apple charger or cable on Amazon (even sold by Amazon directly): https://9to5mac.com/2016/10/19/amazon-fake-apple-chargers-ca... https://www.forbes.com/sites/amitchowdhry/2016/10/23/apple-n... Apple has the clout to force Amazon clean up their listings, most manufacturers don't. Why does Apple have to coerce Amazon to do this, instead of them being proactive?

Amazon is not an authorized seller of apple products.

Hopefully you don't expect the average consumer to realize this, when they are clearly selling Apple products.
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