It actually kind of saddens me to read his summary of how touch will be "awesome". A teenager is afraid to talk to a girl he likes so he sends her what amounts to a text on his watch? It feels like humans keep building more and more barriers to ACTUAL communication. I can't help but think at some point it will have serious negative effects on the human race. Part of growing up and maturing is learning to deal with di…
I have had several employees in their early 20s that would only communicate with suppliers over email - I had to force them to use the phone. It was bizarre.
On the other hand, supplier writes in an email that he's shipping the microcontroller PCBs tomorrow, no kidding this time, you have a written record you can call him out on maybe the day after tomorrow, and unlike verbal phone calls no one freaks out if you stockpile emails, in fact its pretty much accepted. And this is exactly why someone lying to you or stretching the truth or making stuff up will refuse to do business by email and insist on using the phone.
So your employees are in cognitive dissonance... you're trying to set them up to fail and they're either going to be annoyed or offended or even worse, apathetic about it.