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MacBook Pro Repair Extension Program for Video Issues

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Re: MacBook Pro Repair Extension Program for Video Issues

#131

Post by tsax »

jdmnd wrote: post #124
tsax wrote: post #119

I don't have a 'video issue' as explained here, but I do have a problem with my my 'iSight' camera frequently not being recognized by Facetime (or anywhere else). The issue goes away upon rebooting. Any ideas? It's a 2012 edition MacBook Pro with Retina Display 15"

I have the same issue on the mid 2012 13" model. The camera seems to stop being recognised whenever the macbook goes into sleep mode... no solution found so far.

It's really annoying and reminds me of Windows where such issues were routine and rebooting was not a big deal. I moved to a Mac to get away from such issues, and largely have, except this one niggling issue.

Re: MacBook Pro Repair Extension Program for Video Issues

#132

Post by FireBeyond »

binoyxj wrote: post #53

This is why I like Apple. Issues are inevitable, but to stay put with customers in tough times and provide free service shows their class!

You realize this only came out after a lawsuit was initiated, right?

-- owner of a maxed out early 2013 15" rMBP whose laptop can be counted on to freeze up once a day (and to rub salt into the wound, on reboot, "You restarted your computer due to a graphics problem", which is a funny way of saying "I crashed because of a graphics problem")

Re: MacBook Pro Repair Extension Program for Video Issues

#133

Post by aareet »

tsax wrote: post #119

I don't have a 'video issue' as explained here, but I do have a problem with my my 'iSight' camera frequently not being recognized by Facetime (or anywhere else). The issue goes away upon rebooting. Any ideas? It's a 2012 edition MacBook Pro with Retina Display 15"

I have that with my MacBook Air - instead of rebooting, try running this in your terminal:

sudo killall VDCAssistant

Works for me every time.

Re: MacBook Pro Repair Extension Program for Video Issues

#134

Post by wcfields »

frade33 wrote: post #28

Just last month I finally sold my 15" MBP (early 2011) for $500 after whining on reddit, and having no chance of repair, except the apple auth. guy said, I need to change motherboard. http://www.reddit.com/r/apple/comments/2ka0h0/yosemite_cripp... Also I voted this. http://www.change.org/p/timothy-d-cook-replace-or-fix-all-20... I wish I had not sold it. :/ because for $500 I could only get the HP pavilion :/ as a re…

I had the same exact model, except I bought mine Refurb'd from Apple with Applecare so it was going to run out this March. Rather than risk having a brick I sold it on Craigslist for $850. This is after having the logic board and hard-drive replaced twice by Apple a few years earlier.

Re: MacBook Pro Repair Extension Program for Video Issues

#136

Post by buttonsmasher »

msoad wrote: post #13

My Late 2013 rMBP restarts randomly all the time. Should I go to Apple and ask for a replacement?

You should. I have the late 2013 model that I got in Jan'14 and I ran into the random restarts, freeze ups. This happened last week and I was out of warranty, they made me pay for the repair and I just picked it up yesterday. This is good news for me but I think regardless, this issue does show up sometime during the lifetime of the product. I would recommend getting it checked out.

Re: MacBook Pro Repair Extension Program for Video Issues

#137

Post by buttonsmasher »

buttonsmasher wrote: post #136
msoad wrote: post #13

My Late 2013 rMBP restarts randomly all the time. Should I go to Apple and ask for a replacement?

You should. I have the late 2013 model that I got in Jan'14 and I ran into the random restarts, freeze ups. This happened last week and I was out of warranty, they made me pay for the repair and I just picked it up yesterday. This is good news for me but I think regardless, this issue does show up sometime during the lifetime of the product. I would recommend getting it checked out.

Well...looks like I missed the fine details, my model is not covered. wth

Re: MacBook Pro Repair Extension Program for Video Issues

#138

Post by umsm »

car wrote: post #126

I had a similar problem with a Macbook from around 2009. The graphics became defective right after the 3 year Apple Care expired. This was a known motherboard issue with extended coverage, but I didn't know, so I went out and bought a new Macbook. What I would like to know is, why doesn't Apple inform the owners of affected hardware? It's not like they don't know, since they have everything they'd need for that in th…

Personally I go to the Apple Store even if I know I am out of warranty because they will lay out all of the options you have. Sometimes they offer free services because of recalls

Re: MacBook Pro Repair Extension Program for Video Issues

#139

Post by rimsy »

imeron wrote: post #52
ronyeh wrote: post #47

Unfortunately, I have a Mid 2010 MBP that is not covered under this warranty extension. It crashes/restarts all the time with a GPU panic that is caused by the nVidia card, and triggered by the OS. It never crashed with Snow Leopard (the stock OS for my model), but ever since I upgraded, it crashes consistently (Mountain Lion & Mavericks). I use gfxCardStatus to force the computer to use the intel graphics card. This…

Same. It makes an otherwise totally fine computer worthless. There was a recall for this problem too ( http://support.apple.com/en-ca/HT203554 ), but it already ended.

+1

Re: MacBook Pro Repair Extension Program for Video Issues

#140

Post by tsax »

aareet wrote: post #133
tsax wrote: post #119

I don't have a 'video issue' as explained here, but I do have a problem with my my 'iSight' camera frequently not being recognized by Facetime (or anywhere else). The issue goes away upon rebooting. Any ideas? It's a 2012 edition MacBook Pro with Retina Display 15"

I have that with my MacBook Air - instead of rebooting, try running this in your terminal: sudo killall VDCAssistant Works for me every time.

Thanks, will try it out!
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