I get what they're trying to accomplish, we all want faster more reliable service, but as comparison is anyone 100% happy with their utility (power, water, etc)? That's where this is headed.
My tap water is clean and delicious and I have never, ever had a problem with it. I have never experienced an unscheduled service interruption with my water, and scheduled service interruptions are very rare and advertised well in advance. My electricity is stable and reliable, and any power outages I've experienced have been brief, and exclusively due to exceptional weather events. I'm also a Comcast customer, and I…
Then at year 4, for whatever reason, it started to have issues. At least once per month.
How I miss those 3 blissful years when it Just Worked.