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Uber rival accuses car service of dirty tactics

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131–140 of 218 posts

Re: Uber rival accuses car service of dirty tactics

#131
post #98

Earlier quoted context omitted.

It's pretty clear they were doing this to harvest phone numbers of drivers (why does Gett give out their drivers' phone numbers?) rather than any attempt to actually disrupt Gett's business. I would be rather hesitant to call this "fraud", as that's a very serious allegation.

And they paid cancellation fees.

...after what they were doing was exposed.

Re: Uber rival accuses car service of dirty tactics

#132
post #60
post #14

It's interesting that all these ride services are so aggressive about recruiting drivers. I looked into driving for them to make a few extra bucks and the one thing they could do to get a leg up on their competition is clarify the insurance situation. They all essentially claim that a driver's personal auto insurance is good enough and combined with the companies umbrella policy provides sufficient coverage. But then…

Maybe this will be resolved in a court of law. Just in the past few weeks... "Uber Driver Arrested in San Francisco Crash That Killed Girl" http://www.nbcbayarea.com/news/local/Uber-Driver-Arrested-in... "Lyft Driver Hits Elderly Woman in San Francisco Crosswalk" http://www.nbcbayarea.com/news/local/Lyft-Driver-Hits-Elderl...

Statistically, this was bound to happen. What's the surprise?

Re: Uber rival accuses car service of dirty tactics

#133
post #89

Earlier quoted context omitted.

> No, this is unacceptable. This sort of fraudulent behavior deserves consequences larger than "hey, stop that". If you're suggesting that they should be prosecuted, then we can argue that, but Uber is not able to prosecute members of its team. What do you expect Uber to do, other than to stop the behavior?

Uber is fully within their rights to levy punishments (up to and including firing) for members of its team. In this forum we talk constantly about onerous government regulations and the long arm of the law. There are many perfectly legal ways companies can punish or sanction its employees, and IMO it's an eminently good idea to do so. If you don't want to the government getting all up in your face you're going to hav…

Another commenter below said he knows an Uber employee in Boston where they not only employ the same tactics with other competitors but also have names for it such as ShopLyfting and SideSwiping.

It looks like this is Uber's culture and not just a few employees in one office behaving unethically. The article also mentions that everyone from the General Manager down were involved in this. The GM is basically the head for a given city. That tells you how far up the chain the lack of ethics goes.

Re: Uber rival accuses car service of dirty tactics

#134
post #60

Earlier quoted context omitted.

Maybe this will be resolved in a court of law. Just in the past few weeks... "Uber Driver Arrested in San Francisco Crash That Killed Girl" http://www.nbcbayarea.com/news/local/Uber-Driver-Arrested-in... "Lyft Driver Hits Elderly Woman in San Francisco Crosswalk" http://www.nbcbayarea.com/news/local/Lyft-Driver-Hits-Elderl...

Interesting, an Uber driver hits someone (while not even on a trip), they release a blog post that starts with condolences to the family, and apparently a lot of people (i.e. hacker news commenters) get upset at Uber. A Lyft driver hits someone (while active on a trip), Lyft doesn't issue a blog post (a news story contained a paraphrased "statement from Lyft", but I see nothing on Lyft's own blog), and hacker news do…

An accident that kills someone vs. an accident that I'm surprised got an article written about it.

Re: Uber rival accuses car service of dirty tactics

#135
post #34

That is not only morally wrong but it is flat out stupid. Uber is the leading firm in a growing market with network effects. They should be worried about growing as fast as possible first and above all and not about competition. The network effects will take care of the competition. The worst thing a company in a leadership position like Uber can do is take actions that acknowledge their competition. Even if they are…

The network effects will take care of the competition. Will it? Why? Unlike social networks, I don't see why would Uber benefit particularly from network effects; it doesn't even have switching costs, since the consumer can use both concurrently.

But the drivers might not. There is likely an exclusivity clause if you want to be an Uber driver.

If all the calls are going to Uber, the drivers will too. If Gett/others have no drivers, they won't be able to build a base of customers.

I believe this is what the OP was referring to with network effects.

Re: Uber rival accuses car service of dirty tactics

#136
post #86

[deleted]

Wow. The fact that this is being done in other cities, with two other competitors, and that they have names for this tactic shows that this is a company wide pattern at Uber rather than something the entire Uber New York team just thought up one day. It is hard for something this unethical, and almost certainly illegal, to happen at several major Uber offices against at least three different competitors, and have its…

Really? This seems to be a pretty obvious tactic, I have no difficulty at all believing that the New York and Boston offices independently came up with it. And what does the number of competitors have to do with anything at all? If you're going to pull this tactic against one, you may as well pull it against all of them.

New user (green name), named "techreporter", posting an intentionally inflamatory accusation ("directive from the top") about Uber. What's your game?

Re: Uber rival accuses car service of dirty tactics

#137
post #106

Earlier quoted context omitted.

Who is downplaying their success? The point is that it's not ridiculous to call Gett a rival instead of a clone.

>The extension from "call the car company to get a car" to "use an app to get a car" is a pretty obvious innovation, particularly in NYC. Sounds like downplaying success to me. Everything is obvious once it's done.

You're reading dismissiveness into my post that was not intended. Uber has done something remarkable, but it is not so novel as to justify calling everyone doing the same thing a "clone".

Not to mention Uber is not the first GPS-based car-hailing app. They were the first ones that were able to gain mass traction - which is an achievement in and of itself, to be certain, but also makes claims that "X cloned Uber" somewhat laughable. If we're going to split hairs about who copied whom, Uber is on the wrong end of that statement.

Re: Uber rival accuses car service of dirty tactics

#138

Earlier quoted context omitted.

And they paid cancellation fees.

...after what they were doing was exposed.

No, they paid cancellation fees because you get charged when you cancel. This wasn't "Oh, sorry, here's $10."

Re: Uber rival accuses car service of dirty tactics

#139

Earlier quoted context omitted.

Interesting, an Uber driver hits someone (while not even on a trip), they release a blog post that starts with condolences to the family, and apparently a lot of people (i.e. hacker news commenters) get upset at Uber. A Lyft driver hits someone (while active on a trip), Lyft doesn't issue a blog post (a news story contained a paraphrased "statement from Lyft", but I see nothing on Lyft's own blog), and hacker news do…

An accident that kills someone vs. an accident that I'm surprised got an article written about it.

You're right, Lyft's accident was much more minor. It's clear it was only in the news because of the connection to a car service. My point was basically just that hacker news these days always seems intent on painting Uber in the worst possible light, even when they issue a public statement that starts with condolences to the victim's family, but they don't seem to care about what happens with other car services. It seems only recently that everyone was in love with Uber, but I guess now it's the goliath that needs to be taken down?

Re: Uber rival accuses car service of dirty tactics

#140

Earlier quoted context omitted.

Wow. The fact that this is being done in other cities, with two other competitors, and that they have names for this tactic shows that this is a company wide pattern at Uber rather than something the entire Uber New York team just thought up one day. It is hard for something this unethical, and almost certainly illegal, to happen at several major Uber offices against at least three different competitors, and have its…

Really? This seems to be a pretty obvious tactic, I have no difficulty at all believing that the New York and Boston offices independently came up with it. And what does the number of competitors have to do with anything at all? If you're going to pull this tactic against one, you may as well pull it against all of them. New user (green name), named "techreporter", posting an intentionally inflamatory accusation ("di…

I am a reporter as the username suggests and quite open about it. Every comment you have posted defends Uber and not just on this issue but others as well. What's yours?

Having worked for a few years doing what I do, I have learned that people don't make up amusing names for unethical practices and share them in humorous conversations with acquaintances unless it's the company culture.

Having said that, you are right. Company culture doesn't ALWAYS come as a directive from the top, even though other comments by Uber's founder in the past point in that direction. So I have edited my comment.

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