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Launch HN: Chert (YC P26) – Twilio for iMessage

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Re: Launch HN: Chert (YC P26) – Twilio for iMessage

#131

Post by garygao »

antiframe wrote: post #98
garygao wrote: post #56

Earlier quoted context omitted.

We're working to bridge the interaction between humans and bots so that automated conversations feel more natural and comfortable for the end user. In circumstances where the user can't reach an actual human (e.g. off hours support), they're often faced with bots over SMS/RCS that feel non-conversational and therefore can't support them in the right way due to interface. We're working on building agents that can more…

What about RCS/SMS is the "wrong" way of helping the customer?

It's not the "wrong" way, it's just different. iMessage works well for businesses that want to create a conversational experience in their customer service that conveys care and attention

Re: Launch HN: Chert (YC P26) – Twilio for iMessage

#132

Post by xena »

garygao wrote: post #12
xena wrote: post #9

What is your plan to prevent spam from bad actors? How do you ban bad actors so they can't spam again? Does a user have to initiate contact in order to have messages sent to them?

1. Since we're not fully self-serve right now, we can choose to only partner with businesses with use cases that are opt-in and non-spam. 2. If we find that one of our customers is using this for spam, we'll reach out to them asap and determine next steps 3. Not necessarily. We support both inbound (user texts the phone line first) and opt-in outbound (we text the user first) use cases

How do I as an iOS user permanently opt-out of your services before I get spammed to death with them?

Re: Launch HN: Chert (YC P26) – Twilio for iMessage

#133

Post by angulardragon03 »

garygao wrote: post #130
zitterbewegung wrote: post #109

Why would I use this instead of using iMessage for Business that is the official way and is more robust and doesn’t violate ToS. If you get shut down I have to redo this setup using Apple ?

iMessage for Business is very restrictive and has a really long approval process. On top of this, it also sends gray bubbles and doesn't allow any outbound, which prevents consented outbound use cases such as form fill text back.

> also sends gray bubbles

Incoming messages are _always_ gray on iOS, irrespective of the use of iMessage or SMS. Your solution is not any different in this regard.

Re: Launch HN: Chert (YC P26) – Twilio for iMessage

#135

Post by smt88 »

angulardragon03 wrote: post #133
garygao wrote: post #130

Earlier quoted context omitted.

iMessage for Business is very restrictive and has a really long approval process. On top of this, it also sends gray bubbles and doesn't allow any outbound, which prevents consented outbound use cases such as form fill text back.

> also sends gray bubbles Incoming messages are _always_ gray on iOS, irrespective of the use of iMessage or SMS. Your solution is not any different in this regard.

I’ve never seen a gray bubble and have received incoming messages from all different types of accounts

Re: Launch HN: Chert (YC P26) – Twilio for iMessage

#139

Post by archonis »

garygao wrote: post #108
chopete3 wrote: post #67

The ideas like this one are the rarest of the startup ideas you wish they don't become too successful as they are the target for exploitation by bad actors with ad dollars quickly. They won't be able to say no to the money.

We're clear on what we want to do and the future we are building towards, which is an agentic future where agents can better assist and interact with humans on a more emotional and personal level.

Agents interacting with humans on an emotional level is manipulative.

You've repeatedly stated that your goal is to make agentic conversations seem more human. This is deception that most people neither want nor need.

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