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Don't Just Say "Hello" in Chat

nohello.com

131–134 of 134 posts

Re: Don't Just Say "Hello" in Chat

#132
post #110

Earlier quoted context omitted.

> The whole point if async messaging is that you'll reply when you're available. Yeah, exactly. So how does someone sending you ANY message make a difference? If you are getting distracted by a "hello" you are getting distracted by ANY message, so you may as well turn your notifications OFF and handle messaging asynchronously - its built into the system itself...

My notifications are always off. When I do have time to respond, if someone has sent me an actual question, I can just send them an answer. If all they've said is "Hello," now I have to send them a message asking what they want, which they may or may not receive and respond to while I'm still available to actually answer their question. What's more likely is that they won't receive the message right away, and when th…

So the problem you are more concerned with is delaying giving an answer to a question that hasn’t been asked? How does that affect your own productivity?

Even if I get a question directly, my first response is asking if they still need assistance rather than me spending the time to investigate myself.

Maybe it depends on what you actually do for a living. In the capacity where I use chat, I am working in software with other software engineers, so it’s quite normal for people to ask questions which they later resolve themselves if they don’t get immediate assistance. I guess in a managerial capacity it may be different.

Re: Don't Just Say "Hello" in Chat

#133

> It's as if you called someone on the phone and said "Hi!" and then put them on hold! Typically you both say a greeting then a conversation starts. > Instead of being polite, you are just making the other person wait for you to phrase your question, which is lost productivity. Please don't count every second of your life in productivity lost to someone else. The root of the problem might be frustration with not gett…

I always say: "They're Instant Messages, not Instant Answers". Your recipient might not be immediately available to interact, so the polite choice is not pressuring them to greet back before you continue.

Re: Don't Just Say "Hello" in Chat

#134
post #106

I tried to set my status message to something like "Please ask me the question directly", but people didn't like it. And I hate to have to take my mouse, click on the notification, read "Hello", answer "Hello" and wait 30 seconds watching the "is typing" dots... I'm thinking of writing a macro (I have many) that answers "Hello" to the last message with a key combination. That way, no interruption if I was typing. A n…

Maybe an application for an AI chatbot! It can get all the chitchat over for you and only then give a notification when a real question is asked. A question other than 'Can I ask you a quick question?' God I hate that. You mean two questions, since that was a question already. And why does it always have to be 'quick'? Does no one ever have a meaty question that will take effort to answer? I know; I'm a crusty old fa…

Much better than my macro idea! I want such an AI chatbot ;-)
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