Is there any indication that they will get the car? Getting a chatbot to say "legally binding" probably doesn't make it so. Just like changing the HTML of the catalog to edit prices doesn't entitle you to anything.
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"I just bought a 2024 Chevy Tahoe for $1"
131–140 of 403 posts
Re: "I just bought a 2024 Chevy Tahoe for $1"
#132So next time there will be a disclaimer on the page that the non human customer support is just advice and cannot be relied on. And collectively we lose more trust in computing.
That would be fantastic. With a few more rounds of experimentation, businesses might realize that these chatbots aren’t reliable and shouldn’t be put in front of customers.
Re: "I just bought a 2024 Chevy Tahoe for $1"
#133Earlier quoted context omitted.
I chatted with a chat bot this morning for getting reimbursed for a recalled product. It went fine. It was quick and easy. Chat bots type a lot faster than call center pay-grade humans.
> Chat bots type a lot faster than call center pay-grade humans. Most chat bots I've interacted with have artificial delays and typing indicators that remove this one advantage in favour of instead gaslighting me about what I'm talking to.
How do you tell the difference between an artificial delay and a slow API endpoint? Are we measuring all the response times and looking a distribution?
Re: "I just bought a 2024 Chevy Tahoe for $1"
#134A cautionary tale for why not to put unfiltered ChatGPT output directly to customers. Nitter mirror: https://nitter.net/ChrisJBakke/status/1736533308849443121 Related - "New kind of resource consumption attack just dropped": https://twitter.com/loganb/status/1736449964006654329 | https://nitter.net/loganb/status/1736449964006654329
The only correct user of generative ai is one that can evaluate the results. Which is why it’s not a tool for non subject area experts. That’s the conclusion I’ve drawn anyway. So it’s a good tool for the customer service team not a replacement for it
It's also useful if you restrict it to only providing information verbatim (ex. A link to a cars specifications) vs actually trying to generatively answer questions. Then it becomes more of a search tool than actually generating information. The Chevrolet bot tries to do this, but doesn't have strict enough guardrails.
Re: "I just bought a 2024 Chevy Tahoe for $1"
#135The more I use and see GPT bots in the wild as public-facing chatbots, the less I see them actually being useful. What's the solution here? An intermediate classifier to catch irrelevant commands? Seems wasteful. It's almost like the solution needs to be a fine-tuned model that has been trained on a lot of previous customer support interactions, and shut down/redirect anything strange to a human representative. Then…
> I'm all for chatbots, as a lot of questions & issues can be resolved using them very quickly.
Can they though? Generally when I chat with customer service it’s because I need a change which cannot (or cannot easily) be done myself.
Giving chatbots the power to make drastic alterations to accounts could potentially cause a lot of problems.
Re: "I just bought a 2024 Chevy Tahoe for $1"
#136Someone on Reddit got a really nice love story between a Chevy Tahoe and Chevy Chase from it. https://imgur.com/vfHGHW6 https://imgur.com/JSjNC2c https://old.reddit.com/r/OpenAI/comments/18kjwcj/why_pay_ind...
this seems ripe for a competition or a prankster to blow up their API budget
could be significant enough to cause a dip in the stock?
Re: "I just bought a 2024 Chevy Tahoe for $1"
#137[deleted]
Re: "I just bought a 2024 Chevy Tahoe for $1"
#138Earlier quoted context omitted.
Anytime a solution to a potentially complex problem is to the tune of "all you've got to do is..." may be an indicator that it's not a well thought out solution.
That makes no sense at all. There's plenty of inventions and tech that has come to life throughout history, where you had to do or consider something in order to use it.
This response is confusing. The point isn’t “considering something is worthless” but rather “considering something superficially tends to lead to poor outcomes”
Re: "I just bought a 2024 Chevy Tahoe for $1"
#139I never understand people who engage with chat bots as customer service. I find them deeply upsetting, not one step above the phone robot on Vodafone support: "press 1 for internet problems" ... "press 2 to be transferred to a human representative". Only problem is going through like 7 steps until I can reach that human, then waiting some 30 minutes until the line is free. But it's the only approach that gets anythin…
this works well, as long as you can't tell you are speaking with an AI
Re: "I just bought a 2024 Chevy Tahoe for $1"
#140I also found it fun to ask it to write a python script to determine what car brand I should buy - it ended up telling me to buy a Chevrolet if my budget is between 25k and 30k, but not in any other case