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Amazon Has an Honesty Issue
131–140 of 151 posts
Re: Amazon Has an Honesty Issue
#132Fwiw...this reminded me I had a package ($90) not show up this week. I used their completely automated system and got refunded in 5 minutes. Message even says "if you find the package you can keep it." I think you need a lot of examples to draw any conclusions and self-reporting is going to be almost entirely negative experiences.
if you hit a situation where the automated system handles your case then you're fine
if not, you are screwed, because the customer support is worse than useless, it's infuriating
Re: Amazon Has an Honesty Issue
#133Earlier quoted context omitted.
Trying to shortcut the process by filing a chargeback isn't going to help anything. You only do that if Amazon ultimately denies the return. Maybe - but as he correctly mentions, in the UK, he's effectively buying the console from American Express because they gave him credit for it.
I don't see what that has to do with anything. You still wait for the Amazon return process to conclude one way or another.
you don't have to, a prompt refund is guaranteed by UK law within 14 days regardless of amazon's shitty processes
if they don't do it in time, chargeback is a perfectly reasonable
Re: Amazon Has an Honesty Issue
#134Earlier quoted context omitted.
The theft problem doesn’t vary at all in Chicago. I’m in a North (west) Side neighborhood and receive about 83% of Amazon packages, with the rest being stolen or just not delivered. Compare this with a 100% success rate for items delivered by UPS, USPS, or FedEx. I figure at some point I’ll fall below whatever metrics Amazon has internally, they’ll stop resending/refunding packages, and I’ll have to fight the same ba…
I live in a high-rise which has a mail room so maybe I'm insulated from whatever factors lead to that (porch piracy obviously, but something about Amazon specifically). I didn't realize it was that bad, only getting 83% is insane Edit: though my family in Rogers Park and the suburbs have never complained about this issue so I'm not sure it's that common.
I live in Washington, DC. Two or three times a week on the neighborhood listserv there is an email asking whether anyone got the sender's package. Some of the problem is certainly theft, but I doubt all of it is.
Re: Amazon Has an Honesty Issue
#135> Never buy anything of any meaningful value (if anything at all) from Amazon ever again Honestly, a single chargeback will cause Amazon to cancel your account and block you from the platform forever. It's the cost of getting your money back :(
Do they also delete all of your previous Kindle purchases and all of your data in AWS?
I would believe so, anything tied to that account goes poof.
Re: Amazon Has an Honesty Issue
#136Earlier quoted context omitted.
Amazon's market cap soared when profits were negative. Amazon was building up reputation, logistics, and customer relations. As far as I can tell, they've been torching all of that long-term value for about the past three years. That's a huge loss of value.
When were profits negative? AFAIK Amazon.com may lose money but AWS more than makes up for it. Amazon.com is a long game to monopolize retail logistics , which they are just now starting to offer as a service to other retailers, meaning Amazon.com is of less importance.
Most recently? In 2022, when Amazon (yes, the entire company) lost about $3 billion during the year.
Re: Amazon Has an Honesty Issue
#137Buying stealable big ticket stuff like this on Amazon is something I just realized I have never done. I haven't had issues with Amazon drivers stealing my packages, but I sure as hell have gone through issues with my fucking neighbors stealing my packages. Apartment living is hell. /rant Game consoles and guitars I generally buy in person. Sure, there's corner cases, like buying used (generally retro) consoles on eBa…
The Amazon delivery driver doesn't know it's a game console either, as it was in a regular brown box. The driver just knew it required a special code prior to delivery. The only Amazon people who know it's a console are those responsible for packing it.
'Knowing it required a special code priority to delivery' itself is a signal for stealing, and replacing it with junk. Drivers can do it; even people at distribution centers do it [1]
[1] https://www.newsweek.com/amazon-workers-steal-140k-goods-dep...
Re: Amazon Has an Honesty Issue
#138Earlier quoted context omitted.
The theft problem doesn’t vary at all in Chicago. I’m in a North (west) Side neighborhood and receive about 83% of Amazon packages, with the rest being stolen or just not delivered. Compare this with a 100% success rate for items delivered by UPS, USPS, or FedEx. I figure at some point I’ll fall below whatever metrics Amazon has internally, they’ll stop resending/refunding packages, and I’ll have to fight the same ba…
I live in a high-rise which has a mail room so maybe I'm insulated from whatever factors lead to that (porch piracy obviously, but something about Amazon specifically). I didn't realize it was that bad, only getting 83% is insane Edit: though my family in Rogers Park and the suburbs have never complained about this issue so I'm not sure it's that common.
I live in a single-family unit in Uptown and would be surprised if my rate is anywhere below 95%, I'd be shocked and demand a recount. I order several times a week, often several times a day (yeah, a lot of items I need are same-day delivery, most are next-day), and I recall two or three packages missing this year. And those were likely never delivered of to the wrong address, as they had no picture.
Re: Amazon Has an Honesty Issue
#139Amazon (US) has really gone downhill in the past ~5 years. I signed up for Prime a over decade ago because of the reliable 2 day shipping. It worked pretty much as described. It was great. Shipping is no longer 2 days on most items - "Prime" shipping can now take 7 days. Amazon advertise same or next day shipping, but it's really only for big ticket, occasional purchase items. Most everyday purchases now take 3-7 day…
I signed up for Prime when it was just shipping, and it was a great deal that made the platform sticky - I always looked there first. When they bundled in all the other Prime functionality and upped the price it left a very bad taste in the mouth.
And yet, here I am, years later, still with a Prime account. I really need to make more of an effort to get off Amazon.
Maybe after Christmas...
Re: Amazon Has an Honesty Issue
#140I had an Amazon driver steal a phone I'd ordered. I did get a refund, but they were not in the slightest bit interested in the evidence I had that the driver had stolen the phone. It seems they just write that part off.