Earlier quoted context omitted.
They outsource it. I'm on the U.S. East Coast. My last GCP support ticket ended up in Romania.
Google is a global company. How do you know they aren't google employees in Romania?
They might be a Google employee, and I have no issues with Romanians, but if they cared about the support experience they should have placed me with a rep that has much better timezone overlap.
From their subprocessors list it looks like it was most likely "WEBHELP ROMANIA SRL"