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Twitter Blue Plus - boosts your @ messages sent to verified companies to shame them more effectively.
Based on what you replied to, I thought you were going to say that Twitter Blue Plus allows you to suppress posts written about your company
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I'm guessing the risk on Stripe's side is that OP (or someone else!) is using a bunch of stolen credit cards to make purchases. If there are a lot of chargebacks, Stripe's on the hook for that.
Yeah this. I'm actually not upset with Stripe that put our accounts into review. We did have a big sale spike and I can see how that would warrant a review. My issue is with the speed and communication of the whole process.
2. Could it have helped if Stripe/random payment processor had a way for you to indicate you expect a sales spike and a specific contact route?
Possibly only available to accounts with a cyclic transaction history (multi-year).
Why not file a police report for the theft of 400k USD?
I've seen local law enforcement not bother to investigate high-five- to low-six-figures of thefts from break-ins at multiple offices over a couple-week span by a single crew whose van was caught on camera complete with license plates at more than one of the offices. The cops didn't care. This was not in one of the cities that allegedly isn't prosecuting crimes anymore, and was before any of that or the defund movemen…
Filing a report when your money is stolen from you is a very logical step to take. Whether or not the police will "deal with it" is an entirely different manner.
Some cases get dropped, and others take years to handle - but what are your other options? To go around writing sob stories on random internet blogs? To beg for the attention of strangers online?
Having a formal police report filed documenting a clear timeline of what happened from your point of view, is about exercising your civil rights to protect your property. It's also useful for insurance purposes, for example.
AFAICT, this has always been true, and it's why I recommend all COOs build strong relationships with their supply chain partners and distribution channels.
Evan, thanks for taking the time to write this up. I helped resolve your particular issue on NYE and I’m acutely aware of how painful it’s been. I broadly agree with a lot of your statements. The lack of clear communication and the repetitive requests for information during the review process isn’t good. We’re working on striking the right balance between giving good users relevant information without giving bad acto…
John here from Stripe (I lead our Risk product area). As OP noted, we try to spot unexpected spikes in processing volume, which are often associated with risky activity. In this case, that was in error — we were too fast to act and (much) too slow to unwind. In particular, we erred in not taking congruent action across OP’s related accounts. We’re working on a fix for this. I’m following up with OP to make sure we fu…
I view customer support as a marketing opportunity via goodwill and word of mouth.
Accounting for customer support as a debit against the marketing budget is an incentive to prevent incidents.
In another comment I asked the OP if it could have helped if they were able to notify ahead of time of expected spikes in turnover (due to marketing initiatives, etc.) that could be factored into the risk management equation.
Why not file a police report for the theft of 400k USD?
in what jurisdiction would you file that police report? if you are not in the same town as their offices, where are the local police going to go to "investigate"? this is clearly a matter across state lines, so it's an FBI issue. at least get your LEA correct when making non-sense posts like this. it's the least you could do. I don't even know if FBI is the correct agency either though, so there's that bit of info fr…
If I had to guess? File it in your state and it'll get routed from there. Or how about you literally ask the police this exact question?
> "at least get your LEA correct when making non-sense posts like this"
I think you're over complicating this, but you sound like you might know better so...
The police is a sensible starting point, from which you as a citizen should get better guidance on next steps. There may be other mechanisms in the US government that are more appropriate here (ie. FBI, or FinCEN, IRS, etc).
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Well you're right, if you create it from scratch. I was rather thinking about creating a simple payment handling module centralizing your bank's own pro platform and other things like paypal, apple pay ... etc
Most of those processing fees get paid out to the card issuer. Square has a good breakdown here: https://squareup.com/payments/our-fees You're not getting away from those fees, no matter what backend system you're using to process cards. How do you think credit cards make money on those reward programs?
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Sadly, this has been a thing for a while. As a T-Mobile customer, at one point, it eventually took me to put a request via Twitter to get the matter resolved in 20 minutes as opposed to previously spending hours on the phone with tech support ( with no results to show for it ). It is, quite frankly, infuriating; especially for a telecom. edit: I genuinely do not get why it took Twitter referral in my case either ( it…
Last time I had to speak to my telecom operator, which granted has been a while, Twitter was clearly where business took place. Interactions were always pleasant meeting them in the right place. Isn't calling them by phone, as if you're still stuck in the 1950s, like showing up at the back door at a restaurant and wondering why you weren't greeted by the host and seated promptly? Maybe the surly dishwasher will event…
I am not sure you should equate me signing up for a 3rd party broker not only accepted, but a given. I personally do not believe it is old fashioned to have your business reachable by phone, when things go wrong ( in fact, I am not sure how Google and others have been able to get away with it so far ).
In other words, it is nice that T-Mobile extends their online presence to accommodate social media, but they may want to stick to their core strengths, because this is what I actually pay them for.
In your restaurant example, I go to a restaurant and I am greeted by a pimp, who happens to know Maître d' and can get you a good seat as a result. This is ok for some and I accept some people choose this as their default option. I like to go the actual restaurant ( T-mobile webpage or their call center ).
Because I am a paying customer. That is why.
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Based on what you replied to, I thought you were going to say that Twitter Blue Plus allows you to suppress posts written about your company
Yelp already does this. You can pay to have them hide bad reviews. Or, to put a finer point on it, many small companies that refuse to pay Yelp's protection money find their negative reviews much more visible.
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Last time I had to speak to my telecom operator, which granted has been a while, Twitter was clearly where business took place. Interactions were always pleasant meeting them in the right place. Isn't calling them by phone, as if you're still stuck in the 1950s, like showing up at the back door at a restaurant and wondering why you weren't greeted by the host and seated promptly? Maybe the surly dishwasher will event…
Hmm. It is an interesting question. Personally, this is one of the things I credit Amazon with ( "removing friction","customer obsession" ). Whether I call, chat or send an email, the result is a consistent and decent customer service that can get stuff done ( and where it can't, it can escalate to those that can ). I am not sure you should equate me signing up for a 3rd party broker not only accepted, but a given. I…
You can reach them by phone, but it's not the way things are commonly done, so you're going to get suboptimal results. You can also mail them a letter (the snail mail kind), but I expect you'll receive even poorer results than by phone doing so given that it is even less common to conduct business by mail. For better or worse there is only so much time in the day so you have to focus on what works for the 90% common case and just try your best for the remaining 10%.
> Because I am a paying customer. That is why.
You're paying for something, but apparently not phone support, else you would not be a paying customer anymore when they failed to provide what you thought you were paying for. What is in it for them to provide you something that you're not paying for?