Same happened to me too. They suspended the payment account. Two accounts actually, because different cards. Sent the driver license picture a dozen times, for one account someone eventually took a look and unlocked it (which took about a week). But another one is in review for several months already. And it's impossible to do anything with that.
Warning – Google suspended GCP services for 'verification', lost my business
131–140 of 152 posts
Re: Warning – Google suspended GCP services for 'verification', lost my business
#132Earlier quoted context omitted.
One of the apps by this developer: https://apps.apple.com/us/app/cuff-video-chat-make-friends/i...
This does not seem worthy of a ban on the face of it. My sympathy goes out to OP.
The 18+ video chat is one of them... and (apparently) on the same domain is https://apps.apple.com/us/app/bitalert-bitcoin-ether-alert/i... (note the privacy policy and the terms and conditions and look at the top level service).
Having a service that is getting network traffic for both crypto related things and 18+ dating may have raised some algorithmic alarm bells.
Re: Warning – Google suspended GCP services for 'verification', lost my business
#133I see many blame OP for relying on one single cloud provider without having backup and exit strategy. What if she/he is a single persone doing everything and having just barely the time to run the business? It's the same mentality I have seen from people complaining about Phoronix quality, ignoring It's a one man show website.
Yes, I have a team of contractors I pay but essentially a one man show.
Re: Warning – Google suspended GCP services for 'verification', lost my business
#134Earlier quoted context omitted.
That is not what I would call a "moment". If you have to rewrite your application code to migrate to a different platform, that's not going to be a moment. Even if you abstract away most of the platform specific stuff in your code, that's going to take days/weeks of implementation and testing before you can go live. That won't help you when a provider suddenly bans your account in the middle of the night, and you nee…
> If you have to rewrite your application code to migrate to a different platform, that's not going to be a moment. Having a couple of days of downtime might be an acceptable tradeoff for an event with a very low chance of happening. Risk management basically. (If your business doesn’t survive that downtime it might be a completely different story of course.)
Yeah, people frequently overestimate how reliable their app needs to be.
My CEO is constantly beating it into my head: "I will gladly accept a day or even more of downtime from time to time if it lets me get what I want 10% faster".
It does not mean shoddy engineering. It just means consciously deciding not to do some work. Spending couple more days to get the app automatically fail over to another without downtime? Engineer it to run as a distributed system when it could happily run on a single server? Let's just not do it, let's make it simpler and easier to make and accept that if AWS has a failure it may take a moment to spin another instance somewhere else.
Re: Warning – Google suspended GCP services for 'verification', lost my business
#135[deleted]
Re: Warning – Google suspended GCP services for 'verification', lost my business
#136It's sad none (I think?) of the big cloud providers doesn't allow for prepaid account, it would solve both "our idiots thought that blocking long-term paying customers with no human intervention is a good idea" and "I woke up this morning with $20k AWS bill" problems
AWS recently added this which could possibly smooth over billing blips, but it doesn't prevent overages beyond the prepaid amount: https://aws.amazon.com/about-aws/whats-new/2021/07/aws-allow...
Re: Warning – Google suspended GCP services for 'verification', lost my business
#137Earlier quoted context omitted.
That’s completely contrary to my experience. Running a small startup we encountered all 3. For us, MS/Azure were the most eager to please but in many ways the worst from an execution standpoint. GCP were very good from an execution standpoint but absolutely zero support and stories like this one scared us off. Lots of big GCP corporate clients actually use them through consultancies which essentially provide the supp…
This has been my experience too: Google Apps/GCP might have marginally or even substantially better products than Azure/365 but Microsoft almost never kills products and force you to migrate to their newer offering and they have excellent support folks
Microsoft has learned through the decades where you can make big bucks: charge enterprises through the roof for “basic” stuff, and in return promise them to _not_break_their_shit_ and help them (for even more money) if they screw up themselves.
Now with Azure, basically they’re making that available to smaller scale players as well.
Meanwhile Google operate GCP in fundamentally the same way they operate free Gmail accounts: hey, this stuff is super neat! So neat actually you bunch of freeloaders are not allowed to complain if this free and neat thing spectacularly breaks once in a while! Wait…you pay for this stuff? Naaah!
Re: Warning – Google suspended GCP services for 'verification', lost my business
#138Earlier quoted context omitted.
not all heroes wear capes, but look at this person helping out on thanksgiving. this is both amazing and sad (that is necessary to do this to get help)
its nice on a personal level but a sign of how broken things are at GCP that an angel has to emerge from the clouds just at the last moment to save your livelihood? that is super creepy and not the way the information economy is supposed to work, in my opinion.
it is. this does not diminish the nice gesture though.
Re: Warning – Google suspended GCP services for 'verification', lost my business
#139Earlier quoted context omitted.
At this point I am having trouble understanding who would consider GCP. I mean maybe something along the lines of: something something, multi-cloud strategy, no lock-in options, let's also use GCP so we have multi-cloud. But I never see it as the option to pick. It's sad really.
> trouble understanding who would consider GCP 1. SaaSy kids in SV or who wish they were in SV who also think Google Sheets beats Excel. 2. Big enterprise executives who heard Google was what the cool SaaSy kids do from someone in I.T. then got lured by too-good-to-be-true discounts from Google Cloud sales team as long as the executive is happy to be featured for their forward-thinking tech chops in pressers about pi…
> Google Sheets beats Excel
I loled out loud
Re: Warning – Google suspended GCP services for 'verification', lost my business
#140Earlier quoted context omitted.
> if you can demonstrate positive DNS record control and go through the motions with support it does get done and you gain control. nope. made the DNS change. went through the motions. even got at call - at 5AM Eastern Time - from a support person to ask me one question, then "I need to confer with so and so". several emails later, new support people asking the same questions. but because I cannot answer "recovery qu…
> attestations of proof of who we are be damned, they just follow their robotic script. so we're just screwed. Hire a lawyer and send a certified letter with return receipt requiring them to explain their decision, and prepare to sue. I'm presuming that this is a B2B dispute, and I notice that a lot of HN people are (rather counterintuitively, considering Y Combinator owns HN) scared of hiring lawyers. Unless that th…
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