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Are you kidding? Matt is basically a superhero who helps anyone he can find. He's solved problems for people complaining on Twitter, on Google+, he hosts regular video office hours when anyone can come to him with problems, etc. It may be the first time YOU'VE seen him rush in to help someone, but this is Matt Cutts' standard MO.
No, he's not a super hero.. and no he doesn't help everyone that asks for it. I've brought up many issues over the years to him via Twitter, blog comments, emails, etc, and none of them.. count them.. ZERO have been addressed by him. He just gives preferential treatment to those sites that make a lot of noise, and might give Google or Google's quality team a lot of negative press. That's all he does. I've even brough…
P.S. Just curious--is this the same AznHisoka from BlackHat World, the "Blackhat SEO forum"? http://www.blackhatworld.com/blackhat-seo/members/137345-azn...