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Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

status.stripe.com

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Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#131

Post by jhugo »

throwawaypppu wrote: post #55
GingerMidas wrote: post #24

Earlier quoted context omitted.

From @koopajah on discord: "We don't really drop nines if one specific feature is having issues". Pretty convenient payment processing is just a "feature" of a payment infrastructure SaaS

This is a bullshit and untenable position. This “one specific feature” takes out the core feature. Shameful, deceitful and reputation tarnishing position.

To be fair, it only takes out the core feature for people using Stripe Tax, which is apparently a small fraction of customers.

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#132

Post by Lightbody »

navarro485 wrote: post #129

A temporary stop-gap solution for this (if you are using Stripe Checkout) is to disable tax calculation. https://stripe.com/docs/api/checkout/sessions/create#create_... session = stripe.checkout.Session.create( automatic_tax={'enabled': False}, payment_method_types=['card'], mode='subscription', line_items=[{ 'price': price, 'quantity': quantity }], )

Annoyingly, I thought about doing this a few minutes into the outage and then said: "Nah... they'll fix it pretty quickly".

Five hours later I finally made the change. UGH.

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#133

Post by btilly »

xwdv wrote: post #117
chrisseaton wrote: post #60

Earlier quoted context omitted.

Why do people expect everyone to understand their film references?

It’s a filtering mechanism. If you get it, you’re a cool guy worth talking to. If not, maybe bugger off.

I'm happy to tell anyone who thinks this way that THEY should bugger off.

A random movie reference can be expected to not caught by anyone more than 10 years different from you in age, or who is from a different culture. You will also miss some mavericks like me who really don't care much about a lot of popular culture.

If you value matching on those criteria over, say, knowing about something interesting, then I'm happy to ignore you.

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#134

Post by lotsofpulp »

refulgentis wrote: post #126
lotsofpulp wrote: post #35

Earlier quoted context omitted.

> at FAANG scale and it would be dramatically inefficient for software engineers / product managers / those implementing functionality to triage all support tickets In other words, human labor would be too costly. It not a FAANG thing either, the government does it just as well as most other big entities that are betting they can let some problems slip through without too much loss.

There, trivially, aren't enough software engineers on the planet to assign one to every incoming support inquiry.

Not all problems require software engineers. Just having someone to filter the appropriate problem to the appropriate person is sufficient. For example,

> but also slashed our corporate card limits with no explanation and refused to restore them despite our bank writing letters supporting our position.

Even a response stating “we do not have the capacity to resolve your issue” is acceptable.

Getting black holed or wasting hours of customers’ time in phone trees and getting passed around is not acceptable.

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#135

Post by lovingCranberry »

cyral wrote: post #108
lovingCranberry wrote: post #86

Earlier quoted context omitted.

OT: I just went through Adyen's prohibited businesses. Why does every major payment processor prohibit vendors of adult toys from using their payment services? I mean, those aren't even high risk businesses. Credit card fraud usually happens when you offer high priced electronics. Chargebacks usually happen when you sell digital goods like templates, ebooks, videos etc.

You need a merchant account from a high-risk processor, combined with a generic gateway like Authorize.Net. (Don't use their built in processor) The all in one solutions like Stripe or Adyen are convenient but they aren't what high-risk industries need.

Yes, but how are adult toy sellers "high risk"?

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#136

Post by kasey_junk »

lovingCranberry wrote: post #86
tomnipotent wrote: post #71

Earlier quoted context omitted.

You're better off with Adyen.

OT: I just went through Adyen's prohibited businesses. Why does every major payment processor prohibit vendors of adult toys from using their payment services? I mean, those aren't even high risk businesses. Credit card fraud usually happens when you offer high priced electronics. Chargebacks usually happen when you sell digital goods like templates, ebooks, videos etc.

The credit card networks have brand protection clauses in their operating procedures.

They likely don’t actually prohibit adult toys specifically but payment processors can be conservative in fear of having major disruptions from the networks.

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#137

Post by richardw »

icelancer wrote: post #9

Stripe has been pretty bad for us lately. Downtime yes, but also slashed our corporate card limits with no explanation and refused to restore them despite our bank writing letters supporting our position. We've been with them for 10 years and their customer service is atrocious on this position, which is unfortunate since historically it's been quite good. We went through the arduous process of switching our corporat…

Might not be a popular opinion, but I’d guess that they’ve just de-risked a lot across the board. Fair chance we hit a real recession and if we do, people will be hitting those cards. Unfortunately it catches the solid clients too.

I’d guess Stripe has an exceptionally good view of what’s going on in the economy, worldwide.

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#139

Post by icelancer »

welder wrote: post #53
icelancer wrote: post #9

Stripe has been pretty bad for us lately. Downtime yes, but also slashed our corporate card limits with no explanation and refused to restore them despite our bank writing letters supporting our position. We've been with them for 10 years and their customer service is atrocious on this position, which is unfortunate since historically it's been quite good. We went through the arduous process of switching our corporat…

At least you had a high limit for a while. I emailed support many times trying to get my low Stripe Corp Credit Card limit increased to no avail. After some time I had single bills larger than my limit, making the card useless. Ended up switching to another provider and now enjoying business points with a high limit. Sorry Stripe, I wanted to use you but you made it impossible.

I wish we never had a high limit. We went through painstaking transfers over to their Corp Card infrastructure and now have to switch to something else.

Because I have to switch to something else and they're completely incompetent / unwilling to work with us (not sure which one it is, but I think it's primarily the first one), we're gonna switch payment providers too. No reason to give them any business if they're going to make my dev team and managers do a shitload of work.

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#140

Post by bsder »

lovingCranberry wrote: post #135
cyral wrote: post #108

Earlier quoted context omitted.

You need a merchant account from a high-risk processor, combined with a generic gateway like Authorize.Net. (Don't use their built in processor) The all in one solutions like Stripe or Adyen are convenient but they aren't what high-risk industries need.

Yes, but how are adult toy sellers "high risk"?

Because shipping 6 dildos to Texas can put you in jail.

https://www.ladbible.com/news/latest-the-texan-laws-around-s...

The US federal overturn of the Texas law was based around Roe v Wade which has itself been overturned so the Texas law is now back in action.

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