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Google to end support for OnHub routers in 2022

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Re: Google to end support for OnHub routers in 2022

#131

Post by commoner »

jeffbee wrote: post #89
andybak wrote: post #34

Earlier quoted context omitted.

Let's all buy one and join a class action.

Your beef would be with the retailer, not with Google. It is the retailer who makes the implied warranty of suitability for purpose, not the manufacturer (who also, in this case, is not Google).

That's not accurate, at least in the United States. Product warranties are issued by manufacturers, and Google's pages for TP-Link[1] and Asus[2] confirm this.

The manufacturer warranty is 2 years for both the TP-Link[3] and Asus[4] OnHub models.

If there were a class action, it would be against TP-Link and Asus. These manufacturers would then take the losses into consideration before collaborating with Google in the future.

[1] https://support.google.com/product-documentation/answer/6279...

[2] https://support.google.com/product-documentation/answer/6314...

[3] https://www.bestbuy.com/site/tp-link-google-onhub-ac1900-dua...

[4] https://www.bestbuy.com/site/asus-onhub-wireless-ac-router-w...

Re: Google to end support for OnHub routers in 2022

#132

Post by reaperducer »

ClumsyPilot wrote: post #102
judge2020 wrote: post #42

Earlier quoted context omitted.

It’s not a crime, since the advertising includes OTA as a feature and it’s not criminal to remove functionality from a previously-sold device.

"It’s not a crime, since the advertising includes OTA as a feature" My car includes free service as a feature, that doesn't mean they can take off the wheels while I sleep and call it 'service'. Similarly I don't think any reasonable person or judge will agree bricking a device is called 'update'.

Similarly I don't think any reasonable person or judge will agree bricking a device is called 'update'.

I had a bunch of IoT lightbulbs intentionally bricked by the manufacturer. I can't remember the name of the company now. Something beginning with "F," and ending with "Electric," I think. This was back in the days before HomeKit, when IoT was even more Wild West than it is today.

I had about a dozen of the light bulbs around the house, all controlled by the company's hub, and an app on the phone. One day the company sent an e-mail stating that the system was no longer supported and would no longer function, and it also sent a forced software update to the hub, disabling everything.

I searched around the internet and found lots of people who were mad that the gear they paid for suddenly stopped functioning for no reason. Lots of speculation, but nobody ever seemed to nail down why.

Re: Google to end support for OnHub routers in 2022

#133

Post by waych »

reaperducer wrote: post #130
whatever1 wrote: post #67

Btw Onhub does not even have a browser accessible interface like every router has. The only way to manage it is through the app (that they will decommission). Reviewers and experts called this out at the time, but Google reassured that onhub will not face any issues since they will commit to long term support of the device. As a testament to that they highlighted the overspecification of the device (it had enormous r…

Onhub does not even have a browser accessible interface like every router has I know some people who didn't jump onto Airports because of this. If this is important to you, avoid Amazon's eero line, as well.

Unlike Google's wifi products, all the eeros I own, including the first generation versions, still regularly get updated and are still supported. They also still function when newer revisions are added to the mesh.

Re: Google to end support for OnHub routers in 2022

#134

Post by jeffbee »

commoner wrote: post #131
jeffbee wrote: post #89

Earlier quoted context omitted.

Your beef would be with the retailer, not with Google. It is the retailer who makes the implied warranty of suitability for purpose, not the manufacturer (who also, in this case, is not Google).

That's not accurate, at least in the United States. Product warranties are issued by manufacturers, and Google's pages for TP-Link[1] and Asus[2] confirm this. The manufacturer warranty is 2 years for both the TP-Link[3] and Asus[4] OnHub models. If there were a class action, it would be against TP-Link and Asus. These manufacturers would then take the losses into consideration before collaborating with Google in the…

Those are not implied warrantees. Please read https://en.wikipedia.org/wiki/Implied_warranty

Re: Google to end support for OnHub routers in 2022

#135

Post by jeffbee »

commoner wrote: post #123
jeffbee wrote: post #24

Abstractly bogus, but on a rational analysis my TP-Link OnHub has already lasted wayyyyyyy longer than any other access point I've ever owned. Its predecessor, an ASUS RT-N66U, lasted barely two years.

The Asus RT-N66U was released on ‎December 22, 2011 according to Amazon,[1] and the last official firmware update was on June 18, 2020.[2] That's 8.5 years of support (assuming no future updates) compared to the OnHub's 7-7.5 years. More importantly, the Asus RT-N66U is still fully functional and still supported on the Asus Router mobile app.[3] Unlike OnHub, Asus routers that run on non-Google firmware have a web in…

The N66U was basically a collection of shrink-wrapped CVEs and only a lunatic would allow it on their network. Mine burst into flames.

Re: Google to end support for OnHub routers in 2022

#136

Post by joshu »

cube00 wrote: post #73
zmj wrote: post #66

Earlier quoted context omitted.

I probably will. The OnHub has performed substantially better than the other consumer wireless routers I've used, and after 5 years it's due to be replaced anyway. Might as well take the discount.

Make sure you check out some of the other "pro-sumer" lines first. I moved from a flaky consumer router which dropped Wifi all the time to a Ubiquiti which has been rock solid. I'm not recommending Ubiquiti specifically given recent events but just using it as an example of a prosumer brand, even a few years old now and it still gets firmware updates, where as my old consumer router would be lucky to get any updates…

I replaced Ubiquiti with refurbed Ruckus stuff and am extremely happy.

Re: Google to end support for OnHub routers in 2022

#137

Post by commoner »

jeffbee wrote: post #134
commoner wrote: post #131

Earlier quoted context omitted.

That's not accurate, at least in the United States. Product warranties are issued by manufacturers, and Google's pages for TP-Link[1] and Asus[2] confirm this. The manufacturer warranty is 2 years for both the TP-Link[3] and Asus[4] OnHub models. If there were a class action, it would be against TP-Link and Asus. These manufacturers would then take the losses into consideration before collaborating with Google in the…

Those are not implied warrantees. Please read https://en.wikipedia.org/wiki/Implied_warranty

Yes, maufacturer warranties are not implied warranties. They are explicit promises from the manufacturer to repair or replace products that fall below certain standards within a period of time.

For example, the TP-Link limited warranty explicitly identifies TP-Link USA Corp. as the warrantor:

> TP-Link USA Corp. (“TP-Link USA”) provides a limited warranty on all eligible TP-Link products purchased in the United States.

https://www.tp-link.com/us/support/replacement-warranty/

Re: Google to end support for OnHub routers in 2022

#138

Post by [deleted] »

diamondo25 wrote: post #127
wtallis wrote: post #78

Earlier quoted context omitted.

At the moment, I would definitely choose an older 802.11ac device with mature open-source drivers over any 802.11ax device. Especially since last I checked, the only affordable 802.11ax routers were limited to 2T2R, so they would be a step backwards in peak throughout for some client devices.

Latency is a thing, and newer networks have lower latency or are affected by other clients being slower (eg MIMO and improved channeling), though other ethernet devices can still have a big effect (eg remote server latency, dns latency, retransmissions).

[deleted]

Re: Google to end support for OnHub routers in 2022

#139

Post by gpm »

jeffbee wrote: post #89
andybak wrote: post #34

Earlier quoted context omitted.

Let's all buy one and join a class action.

Your beef would be with the retailer, not with Google. It is the retailer who makes the implied warranty of suitability for purpose, not the manufacturer (who also, in this case, is not Google).

Google just told me "OnHub regularly updates its software with the newest features, so it never stops working well." (emphasis added)

Google presumably financially benefits from me buying it's products.

I'd be shocked if there wasn't a valid fraud claim here (assuming I had recently purchased a device without being aware of the end of support).

This isn't just a question of warranty, it's a question of lying for financial benefit.

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