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Privacy.com Reissuing All Cards

support.privacy.com

131–140 of 171 posts

Re: Privacy.com Reissuing All Cards

#131
It seems privacy started issuing these "better" cards... a year ago? Maybe slightly less?

I had a bunch of privacy.com cards expire (original customer here) and had to re-generate them. Those cards that I re-generated didn't need to be re-generated again this time.

Re: Privacy.com Reissuing All Cards

#132
post #122
post #112

Earlier quoted context omitted.

Parents can opt out of having an SSN issued for a child at birth in the US.

Sure, but why would they? I can’t think of a good reason. Regardless all citizens are eligible and should be given an SSN if they apply.

Parents do all kinds of things with the intention of protecting their children. Not all of it is well-informed.

Re: Privacy.com Reissuing All Cards

#133

Earlier quoted context omitted.

The name "privacy.com", while impressive as a domain name has always kind of confused me. As far as I'm concerned it's a service that protects against credit card theft, privacy unchanged. With modern fraud prevention and financial regulation, we simply cannot expect actual privacy with payments or really any finance.

When I use a regular credit card to buy something, do Google/Facebook/etc end up being able to link the purchase to my identity to market to me etc? I figured that was the privacy part. I agree that as a potential customer my main interest is about credit card theft/abuse. (This does make me wonder if they are mis-marketting focusing on privacy, instead of controlling damange of credit card theft, and sketchy merchan…

[deleted]

Re: Privacy.com Reissuing All Cards

#134

Earlier quoted context omitted.

It's a little ironic that privacy.com is asking for your SSN lol.

Privacy.com is to firewall you from service providers, not the government. There is no way around KYC/AML if you’re operating legally.

I’m not American. I opened a U.S. bank account with a major U.S. bank (I.e., presumed to be operating legally) without a SSN or US address. I have no other US identification or number.

There is no way around know your customer, but that doesn’t mean “requires SSN”. That’s just the easiest path from point A to point B and most businesses don’t care to support anything else.

Re: Privacy.com Reissuing All Cards

#135

Earlier quoted context omitted.

Privacy.com is to firewall you from service providers, not the government. There is no way around KYC/AML if you’re operating legally.

I’m not American. I opened a U.S. bank account with a major U.S. bank (I.e., presumed to be operating legally) without a SSN or US address. I have no other US identification or number. There is no way around know your customer, but that doesn’t mean “requires SSN”. That’s just the easiest path from point A to point B and most businesses don’t care to support anything else.

I wouldn't say it's the easiest path, but a critical path. A social security number is usually required to provide identity resolution confidence (name, birth date, and address are insufficient). Don't take my word for it, that's straight from the Internal Revenue Service's Privacy Impact Assessment for it's ID.me identity proofing partner [1].

[1] https://www.irs.gov/pub/irs-pia/id-me-pia.pdf (Pages 2-3)

Re: Privacy.com Reissuing All Cards

#136
post #95

Earlier quoted context omitted.

Hi -- I'm the head of legal and compliance for Privacy.com. Unfortunately this is a bank partner requirement, otherwise we wouldn't ask. We do take customer privacy and security very seriously, and have worked hard to have similar data security safeguards as larger companies like Square and Stripe (both places I've worked, so I would know!). You can read more about some of our security practices here. https://privacy…

wait... what if I don't have an SSN? (not a citizen, have a us bank account)

fwiw you don't need to be a citizen to have an SSN, you just need to be legally resident.

I don't know if it's something you have to apply for, I was 20 when I moved to the US so my parent handled all the paperwork. Just wanted to float that SSN != citizenship.

Re: Privacy.com Reissuing All Cards

#137

Earlier quoted context omitted.

Privacy.com is to firewall you from service providers, not the government. There is no way around KYC/AML if you’re operating legally.

I’m not American. I opened a U.S. bank account with a major U.S. bank (I.e., presumed to be operating legally) without a SSN or US address. I have no other US identification or number. There is no way around know your customer, but that doesn’t mean “requires SSN”. That’s just the easiest path from point A to point B and most businesses don’t care to support anything else.

I'm also not American and I was able to open a US bank account without a SSN, however they instead put in a dummy SSN of 300-00-0000. I suppose your bank might have also given you a dummy number like that.

Re: Privacy.com Reissuing All Cards

#138
post #64

Earlier quoted context omitted.

That has not been my experience and runs counter to their core product offering. Just my two cents.

So a privacy card you used for one merchant was denied by another merchant? And it wasn't due to them rejecting prepaid cards, setting your card to single-use, or setting too low of a dollar limit?

Yes, it's quite annoying. I didn't want it and it was a surprise to me. I think there's a way to turn it off, but I haven't looked into it.

Re: Privacy.com Reissuing All Cards

#139
I can understand needing to comply with updated KYC requirements from a bank partner, but I'm not really experiencing the "improved merchant acceptance" so far.

The very first card that Privacy.com recommended I replace was the card I have for paying my Spectrum bill, which Spectrum is obviously already accepting. Privacy.com even linked me straight to Spectrum's billing page to replace the old card with the new "improved acceptance" card. Imagine my surprise when Spectrum rejects the new card with "Prepaid and gift cards are ineligible"

EDIT: I regenerated the card again and Spectrum accepted it no problem. No idea what happened there. Maybe there was something funky with that particular card number, or maybe I mistyped the previous number? Either way, it's working now and I've had no problem with the rest of my card replacements so far (though it has certainly been a bit of a slog).

Re: Privacy.com Reissuing All Cards

#140
post #53

Hi all - I’m one of the founders at Privacy. I’d like to provide more context on why we’re asking customers to reissue cards. In an attempt to stay current with changes in card network and bank requirements, we spent the better part of this year investigating product adjustments and determined that changing our cards from prepaid debit to charge cards is the best option to preserve the customer experience. I recogniz…

I'd like to thank privacy.com for making this change.

It sounds like most people aren't aware, but recently merchants have been coming down hard on privacy.com. I've almost given up using it. Hetzner and GCP are the most problematic, but I've seen it elsewhere too.

I'm not happy about having to reissue, but I will be happy if this forces vendors to take my privacy.com card.

(Everyone else is complaining, so I thought I'd at least try to balance it out a little.)

EDIT: Well, never mind. Apparently their new cards are still getting rejected. https://news.ycombinator.com/item?id=29438181

I was really excited...

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