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FB users buying Oculus VR headsets to get customer service prioritization

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Re: FB users buying Oculus VR headsets to get customer service prioritization

#131
post #66

Earlier quoted context omitted.

They do. Support is part of Google One.

Either it doesn’t work for apps/Chrome extensions or it is extraordinarily badly advertised. I’ve seen a lot of threads on Google issues. Never heard of this. Thanks.

There is a difference between user account support and developer support. I agree developer support needs work but user account support is available for paying customers.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#132

Earlier quoted context omitted.

That was literally the only way I got help after someone somehow managed to registered one of my email address under a Facebook account I don't control and tried to impersonate me. I don't even know how that was possible since FB does email verification. I tried the normal help system but got nowhere so I reached out to my friends who work at FB. One of them used the internal help system it was resolved within a coup…

Whenever someone's used my email address, I've used password recovery and taken ownership of the account. It's amazing the number of systems which don't verify email before giving out an account. I've taken control of: Disney DropBox Redbox ...

Are there any legal risks or ramifications for doing this?

Re: FB users buying Oculus VR headsets to get customer service prioritization

#133
post #127

There's a bit of a story behind this. Oculus is owned by Facebook, but the Facebook website and the Oculus headsets/software are by different teams working in different states. When Facebook bought Oculus, they decided to get rid of the Oculus-specific account system and use only Facebook accounts. The Facebook account requirement took effect with the launch of the Oculus Quest 2, which launched in October 2020. Octo…

So FB can take over the VR market by over-moderating FB, and making Oculus a requirement to get support. Looks very anti-competitive and illegal.

>making Oculus a requirement to get support. Looks very anti-competitive and illegal.

Intent matters a lot in law. Based on gp's description it definitely doesn't sound intentional, so it's probably fine from a legal point of view.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#134
post #104

Earlier quoted context omitted.

You seriously dont think email, search, or direct-messaging services sound _anything_ like the telephone or the postal service or the radio?

The are critical pieces of the modern world yes. But not a utility. One cannot live without a utility and utilities generally have a monopoly in most places. If my power or water company bans me for some reason I am toast. I have to endure undue hardship to get something that provides may be 10% of the utility (own well, water pump, generator...). Internet itself (the pipes) on the other hand are probably a utility.…

if someone has everything tied to their gmail account and google bans them, they're toast.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#135

Earlier quoted context omitted.

Whenever someone's used my email address, I've used password recovery and taken ownership of the account. It's amazing the number of systems which don't verify email before giving out an account. I've taken control of: Disney DropBox Redbox ...

Are there any legal risks or ramifications for doing this?

CFAA, for one.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#136

Earlier quoted context omitted.

The 6 month priorities are due to PSC, Facebook's performance review cycle. Work that took more than a half effectively doesn't count for bonuses or promotions and could possibly get you fired, so it's disincentivized.

Are you saying projects are highly encouraged to be completed within just 6 months?

Yes.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#137
Facebook should send a highly secure second password for safe keeping when an established (ie not new) account requests it. This password can be entered in emergencies like this to deactivate the account until proper ownership can be established.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#138
Maybe this is good? The start of FB going from completely ad-driven to partially a for-pay service?

(I mean... the Quest 2 is probably being sold at a loss with the idea that it'll help make money from ads... but also, the game store, which is not as icky as their privacy-destroying ad business.)

Re: FB users buying Oculus VR headsets to get customer service prioritization

#139

Earlier quoted context omitted.

That was literally the only way I got help after someone somehow managed to registered one of my email address under a Facebook account I don't control and tried to impersonate me. I don't even know how that was possible since FB does email verification. I tried the normal help system but got nowhere so I reached out to my friends who work at FB. One of them used the internal help system it was resolved within a coup…

Whenever someone's used my email address, I've used password recovery and taken ownership of the account. It's amazing the number of systems which don't verify email before giving out an account. I've taken control of: Disney DropBox Redbox ...

...

Amazon

A few years ago my dad got an email saying he'd bought something on Amazon, using an account none of us had created. Turned out someone used his email address to make a purchase. We reset the password and logged in. It looked like a legit purchase and seemed plausible, based on the person's name (we saw the shipping location), that it could have been a mistake.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#140

FB had an internal help system called "Oops". It was meant for employees to get help for friends they knew in real life. It was discontinued not long ago (EDIT: maybe not according to a child comment). There were just too many requests for help. Facebook has a corporate structure that simply will not prioritize any effort longer than 6 months unless a senior company executive (Mark, Sheryl) supports it. Even if it af…

I kind if like the idea of an SDE running an oops as a service side hustle.
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