I don't get why they wanted to go all out on AI for this. I use Netflix, and a simple algorithm would already be an improvement: - If I watched a movie and gave it a thumbs down, don't recommend it - If I watched a movie - If I browsed over a movie 50 times, read the info, and still didn't play it, stop recommending it. - If I watched the last episode, remove the "new episodes" banner. WTF
However, what they do might actually work for them, i.e.
(1) The HN is probably not representative of their audience as a whole (2) What they do now might be RoE accretive for them, but not so great even for a wider section of their customers
Could still be suboptimal and probably is...