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Don't make customers hunt for the Sign In button on your website

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Re: Don't make customers hunt for the Sign In button on your website

#131

Post by yawnxyz »

young_unixer wrote: post #41

Discord is bad at this. When you receive an invitation to a server, you're presented with a textbox that reads "What should everyone call you?" and you're unknowingly creating a new account. Then you're asked your birth date and then for your email. You type your email and it's already used, obviously. By this point you don't want to go through the whole process of deleting your browser history to log into your exist…

it took me until right now to realize that this happened to me, and that I've been using the wrong account for the last six months and I actually have two accounts... so really, at this point my "wrong" account is my real one.

The reason it happened is b/c I use email aliases for stuff I sign up for, and sometimes I forget them...

Re: Don't make customers hunt for the Sign In button on your website

#132

Post by numbsafari »

kkirsche wrote: post #83
CodesInChaos wrote: post #70

Earlier quoted context omitted.

> - Separating the password from the email field This is useful if you support authentication methods other than password > - Not making the login form password manager friendly my not sticking to conventions for field names for this Instead of relying on heuristics based on field names, it's also possible to annotate the field with the autocomplete attribute https://developer.mozilla.org/en-US/docs/Web/HTML/Attribut…

You can still separate them and have a hidden password field for a password manager to bypass the other page or pass it through to the next page.

1Password manages to handle this just fine, even without the hidden password field trick. Perhaps we just need better password managers.

Re: Don't make customers hunt for the Sign In button on your website

#133

Post by epistasis »

I'm about ready to unsubscribe from the LA Times for this BS. They seemingly invalidate my login every day, then when I get linked to an article, a huge pop-up obscures the article while reading it, and despite paying them for this damn service I can never even find a way to login.

And if you do this to people just because their cookie went stale, then is this really a customer that you want to remind that they don't use your service enough? A customer that is happy paying the bill every month but doesn't use a ton of resources?

It reeks of really bad optimization of metrics: do everything possible to increase conversions, at any cost to the rest of the business. That sort of desperation is not good for retention.

Re: Don't make customers hunt for the Sign In button on your website

#134

Post by Timpy »

tomxor wrote: post #92
jillesvangurp wrote: post #63

A couple of frequent mistakes with signin which are usually caused by junior product owners/ux persons not reflecting on what they are doing and blindly copying what they believe is the way to do things. - Having confusing language and poor differentiation between the sign in and sign up form. Symptom, users start filling in the wrong form only to realize their mistake. - Separating the password from the email field…

Another one: - Defocusing input fields in the middle of typing login information I guess i'm in the minority these days but I like to keep strong passwords in my head. This usually happens due to some side effect of the login page being absolutely fucking massive and not fully loading or executing before I start to fill in the form, then one of three things usually happens in order of frequency: 1. cookie banner bloc…

>defocuses for no apparent reason

I use Surfing Keys, a vim-like plugin for browsers. When inputs defocus unexpectedly while I'm typing all of the navigation shortcuts kick in and it's like "roll a d100 to see which random negative consequence you get." Usually I at least lose the page that I'm on and I have to start the form over.

Re: Don't make customers hunt for the Sign In button on your website

#135

Post by omarhaneef »

epistasis wrote: post #133

I'm about ready to unsubscribe from the LA Times for this BS. They seemingly invalidate my login every day, then when I get linked to an article, a huge pop-up obscures the article while reading it, and despite paying them for this damn service I can never even find a way to login. And if you do this to people just because their cookie went stale, then is this really a customer that you want to remind that they don't…

Are you linking from within Facebook or Twitter? I think they have their own mini browser so your logging in outside doesn't count inside.

Re: Don't make customers hunt for the Sign In button on your website

#136

Post by tzs »

switch007 wrote: post #67
Anon1096 wrote: post #33

Earlier quoted context omitted.

Vanguard is another one that drives me up the wall. Going to Vanguard.com doesn't have a sign in area to autofill with a password manager; you have to go to the personal investors page. And sessions are hard limited to 15 minutes so you have to jump through these hoops every time. I have the correct page bookmarked but even on that page the log in boxes don't appear until half way down.

The same Vanguard that could have millions of dollars of investments in your account? What’s the appropriate time out?

How about having a short timeout for making transactions and a longer timeout for viewing balances and transactions?

Re: Don't make customers hunt for the Sign In button on your website

#137

Post by ziml77 »

young_unixer wrote: post #41

Discord is bad at this. When you receive an invitation to a server, you're presented with a textbox that reads "What should everyone call you?" and you're unknowingly creating a new account. Then you're asked your birth date and then for your email. You type your email and it's already used, obviously. By this point you don't want to go through the whole process of deleting your browser history to log into your exist…

Does Discord let you create multiple accounts with the same email address?

Re: Don't make customers hunt for the Sign In button on your website

#139

Post by Twisell »

oneeyedpigeon wrote: post #52
young_unixer wrote: post #41

Discord is bad at this. When you receive an invitation to a server, you're presented with a textbox that reads "What should everyone call you?" and you're unknowingly creating a new account. Then you're asked your birth date and then for your email. You type your email and it's already used, obviously. By this point you don't want to go through the whole process of deleting your browser history to log into your exist…

Unless I'm mistaken, Slack actually forces this as part of their model: one account per organisation. It's not fun when you have to reset passwords...

I had to create a Slack account to interact with a vendor support team. Run into that mess and can't for the love of god find a "manage all your accounts" interface on Slack. It's insanely counter-intuitive.

I'll avoid Slack as much as possible unless they fix this evil UX.

Re: Don't make customers hunt for the Sign In button on your website

#140

Post by epistasis »

omarhaneef wrote: post #135
epistasis wrote: post #133

I'm about ready to unsubscribe from the LA Times for this BS. They seemingly invalidate my login every day, then when I get linked to an article, a huge pop-up obscures the article while reading it, and despite paying them for this damn service I can never even find a way to login. And if you do this to people just because their cookie went stale, then is this really a customer that you want to remind that they don't…

Are you linking from within Facebook or Twitter? I think they have their own mini browser so your logging in outside doesn't count inside.

Twitter or other chat apps or web-based link aggregators, but not Facebook. When in an app on mobile, I usually launch the native web browser from the Twitter browser. I almost wonder if some of the link parameters log me out some times...
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