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Shopify says remove Stripe billing or get booted from their app store

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Re: Shopify says remove Stripe billing or get booted from their app store

#131
post #52
post #43

Earlier quoted context omitted.

I mean shopify payments have a lot of drawbacks but not having refunds is not one of them [1] [1] https://shopify.dev/docs/admin-api/rest/reference/orders/ref...

Correction: https://shopify.dev/docs/admin-api/rest/reference/billing/ap... Also, I have no idea how that API works, because I, like grandparent, always email support when there is a refund request. Why is this not a simple button in the partner admin page?

[deleted]

Re: Shopify says remove Stripe billing or get booted from their app store

#132

Earlier quoted context omitted.

I have noticed a pattern these days - people publicly criticise certain behaviours and then they do exactly what they criticise. They think that majority of people won't actually verify that and such message will embed a positive impression about that person. Then you have people rather lie to themselves rather than accept that they were wrong, so if they later find out that those people actually were doing what they…

Well, Orwell had a thing or two to say about this in 1984. It's incredibly common in party politics. If you are the party that always criticize something, nobody will believe that you are doing it. So, if you plan on doing something, you accuse our largest opositor of doing it, loudly and repeatedly.

This puts that insane Qannon theory and the kids who went missing under Trump's kids in cages program in an entirely new context...

Re: Shopify says remove Stripe billing or get booted from their app store

#133
post #52
post #43

Earlier quoted context omitted.

I mean shopify payments have a lot of drawbacks but not having refunds is not one of them [1] [1] https://shopify.dev/docs/admin-api/rest/reference/orders/ref...

Correction: https://shopify.dev/docs/admin-api/rest/reference/billing/ap... Also, I have no idea how that API works, because I, like grandparent, always email support when there is a refund request. Why is this not a simple button in the partner admin page?

In my experience the "ApplicationCredit" is virtually worthless. You can't apply a credit after a merchant has uninstalled your app since their Shopify API access token has been revoked. And in the vast majority of cases, refund requests happen after a merchant has uninstalled the app.

Why so many refund requests after a merchant has uninstalled your app you ask? Because Shopify inexplicable doesn't prorate app charges when a merchant uninstalls your app in the middle of their 30 day billing period. Even if a merchant uninstalls your app 1 day into their 30 day billing period then Shopify's billing system still charges them for the full 30 days and doesn't automatically refund them back the difference. So we're often inundated with refund requests from merchants. We then have to send an email to Shopify's billing team to have them refund the charge. It's absolutely nuts!

Re: Shopify says remove Stripe billing or get booted from their app store

#134

If you delist your Shopify app from the app store you will not have to pay the 20% monthly commission from the new customers. It also means your app is private, and you will have to invest in your distribution channel now. Shopify stores can install it as a Private App, which means you will need to find new customers on your own. On a different note, I wouldn't recommend building an app that is strongly integrated in…

There's a difference between delisting your app from the Shopify App Store and making it private (now called custom). A delisted app still needs to use Shopify's billing system and pay the 20% fee even if you find new customers yourself. If your Shopify app is private (custom) then it doesn't need to use Shopify's billing system but then it can't be installed by more than 1 merchant. So Shopify has basically created a catch 22. If you want your app to be installed by more than 1 merchant even if it's not on the Shopify App Store then you're required to pay them a fee. For reference, Shopify made this change at the end of 2019: https://www.shopify.com/partners/blog/shopify-public-apps

Re: Shopify says remove Stripe billing or get booted from their app store

#135
post #30

Earlier quoted context omitted.

I mean, Tim Cook wants his cake and the Shopify CEO wants his cake too, so the hippocracy is expected.

Everything started to fall apart when the horses seized power

Roman emperor Caligula supposedly appointed his horse as a consul.

Re: Shopify says remove Stripe billing or get booted from their app store

#136

Earlier quoted context omitted.

Well, Orwell had a thing or two to say about this in 1984. It's incredibly common in party politics. If you are the party that always criticize something, nobody will believe that you are doing it. So, if you plan on doing something, you accuse our largest opositor of doing it, loudly and repeatedly.

This puts that insane Qannon theory and the kids who went missing under Trump's kids in cages program in an entirely new context...

You mean Obama Biden's cages, they built them and continue to operate them after all. Exemplifying the point made above about hypocrisy

Re: Shopify says remove Stripe billing or get booted from their app store

#137

If you delist your Shopify app from the app store you will not have to pay the 20% monthly commission from the new customers. It also means your app is private, and you will have to invest in your distribution channel now. Shopify stores can install it as a Private App, which means you will need to find new customers on your own. On a different note, I wouldn't recommend building an app that is strongly integrated in…

There's a difference between delisting your app from the Shopify App Store and making it private (now called custom). A delisted app still needs to use Shopify's billing system and pay the 20% fee even if you find new customers yourself. If your Shopify app is private (custom) then it doesn't need to use Shopify's billing system but then it can't be installed by more than 1 merchant. So Shopify has basically created…

Didn't know about the change, thanks.

Re: Shopify says remove Stripe billing or get booted from their app store

#138
post #88

They don't understand the model where SaaS businesses use Shopify as a billing channel on top of their own subscription model, it's all or nothing - they assume that anything in the app store can only use Shopify billing if the user installs via Shopify, which is fair but their billing API has glaring issues: - App Charges get added to clients bills, you're not getting paid right away (60+ days in some cases) vs gett…

Launch on BigCommerce, where you can use your own billing, and come back and tell us how that went. Hint: poor conversion rate because merchants need to enter their CC details, and low volume. 20% on Shopify is a steal IMO.

Last time I checked, it was pretty complicated to publish on BigCommerce App store, they allow only pre-approved partners. Did it change?

Re: Shopify says remove Stripe billing or get booted from their app store

#139
post #123
post #115

I built an alternative for my wife called MakePostSell https://www.makepostsell.com Right now it only works for digital downloads but I'm planning to build out shipping and local pickup options for physical goods. Currently in beta but my wife is using the platform in production here: https://shop.printableprompts.com The only payment processor at this time is stripe. My thought is to allow people to bring their own…

Your welcome page doesn't mention VAT, so I am going to assume that you do not handle VAT. This makes your product unsuitable for anyone in Europe. There are other solutions for digital products that take lower commissions, for example FastSpring (would not recommend) or MyCommerce (no experience). They are probably not as sleek as Shopify, but their rates are around 5-9% (depending on how big average orders are), an…

Yeah no VAT at this point but seems like a road map item for certain.

I don't give tax advice but in the United States each state handles sales tax and economic/physical nexus on digital goods differently.

All of these are on my radar for MakePostSell and all online sellers should educate themselves on the rules for their region.

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