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Garmin services and production go down after ransomware attack

zdnet.com

131–140 of 232 posts

Re: Garmin services and production go down after ransomware attack

#132

Earlier quoted context omitted.

It has a transactional guarantee of "maybe". I would _definitely_ not rely on this functionality for anything other than non-critical or time sensitive casual navigation on roadways. When I'm out in the bush, I need my device to be up and working locally. It seems that stuff designed in SV just assumes the lifestyle of 100% connectivity is universal.

Do you have any recommendations for digital mapping solutions that “just work” without connectivity?

maps.me has saved me many times in places with zero connectivity. I can also import my planned adventures as kml files to be sure I'm on track.

Re: Garmin services and production go down after ransomware attack

#133

The internet-of-things that aren't really your things strikes again. When will manufacturers learn that their hardware should function even if their services are down? The whole account/subscription tacked on for no apparent reason thing is highly irritating, and Garmin is actually better than most.

the Garmin devices that I own are working, it's just that I cannot synchronize the activities to the cloud.

Re: Garmin services and production go down after ransomware attack

#134

This is frustrating. I have a Garmin Fenix 6X Sapphire (that I absolutely love) and on seeing this headline I checked the Connect app on my phone and sure enough I cannot access any of my previous activities. You'd think that in this day and age of phones with 128GB+ storage that they'd be caching at least some of your historical data locally, but nope it's all in the cloud, which is currently inaccessible.

I have a much older version of Fenix (v3) and I can see my activities even from the last year. In Fenix 3 it's in History->Activities menu of the watch.

Re: Garmin services and production go down after ransomware attack

#135
post #52

Earlier quoted context omitted.

I used to sell Garmin car GPS back when I worked in a retail shop. They were really good devices. But yeah I'm with you I thought most of their money came from aviation (it seems like everyone uses Garmin products), but their sports watches sell like crazy. Actually, I realized their network was down because this morning my watch would not sync after a run. :)

Honestly, they're still really good devices. I have one from last year that's a solid alternative to an in-dash navigation screen, and for what I use it for, just as good as Google Maps, and in many ways better (way more convenient and customizable, completely offline except traffic, bigger screen, auto-on...).

Their latest motorcycle units are dog slow because some dumb product manager decided to build it on their old hardware platform using newer firmware which isn't a good mix. I have a 10 year old auto unit that is better then the junk they have now.

Re: Garmin services and production go down after ransomware attack

#136
post #95

I guess I always assumed Garmin made most of their money on their aviation products, since they are so dominant and so expensive. And those are designed to rarely if ever connect to the internet. But I guess I was pretty off on that, they’re only 20%. On a side note the graphs of their revenues per year and by category show a company that successfully branched out when their former big category, automotive, which was…

My small sailboat has over $5k in Garmin navigation electronics. I love that whenever I've had a problem I can almost immediately reach a knowledgeable and helpful support employee in Kansas (I think?) to help me.

Used to work in Garmin's marine division on these products.. thanks for the kind words and bringing up fond memories :)

Re: Garmin services and production go down after ransomware attack

#137

The internet-of-things that aren't really your things strikes again. When will manufacturers learn that their hardware should function even if their services are down? The whole account/subscription tacked on for no apparent reason thing is highly irritating, and Garmin is actually better than most.

My watch is functioning just fine. I can see historic data, log a run, tell the time etc.

Re: Garmin services and production go down after ransomware attack

#138

This is frustrating. I have a Garmin Fenix 6X Sapphire (that I absolutely love) and on seeing this headline I checked the Connect app on my phone and sure enough I cannot access any of my previous activities. You'd think that in this day and age of phones with 128GB+ storage that they'd be caching at least some of your historical data locally, but nope it's all in the cloud, which is currently inaccessible.

I've been tinkering with the idea of writing a service agent that detects when my Garmin GPS watch is connected to my desktop (where / how I charge it) and automatically pulls down any new activities to store locally as a backup. Starting around 2012... I used to scrape my activities off of the Garmin Connect website, I eventually got tired of the manual nature of this process and also having to keep up with changes…

GoldenCheetah can do at least some of what you want. https://www.goldencheetah.org/

Re: Garmin services and production go down after ransomware attack

#140
post #14
post #9

Earlier quoted context omitted.

Do they? Last Garmin product I had was a Vivosmart HR: an internet connection and a Garmin connect account was required to change basic settings such as the display orientation. And there was no way to disable syncing.

The Vivosmart is more like a Fitbit. I don’t see it as a stand-alone device. Does it still count steps and track your heart rate without internet?

I tracked a 20 day trip down the Grand Canyon on my VivoSmart.

I think it has the storage for a few months worth of continuous tracking before it needs to sync to free space.

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