> Under the GDPR they're legally required to give you all the data they have on you; this is non-negotiable. To play devil's advocate: they might argue that the fraudulent transaction contains/might contain PII of the fraudster and they are protecting his privacy. Sounds crazy, but I wouldn't be that surprised.
They refused to give me my information too, though. I wanted all the data they had on my transactions so I could analyze my card usage. All the fraudulent transaction has is amount/merchant/date and card, it doesn't have any of the fraudster's info on it.
Would love to hear an update when/if you hear back from GDPR compliance officials.
Had a similar thing happen to me a few years back. I don't remember ecact numbers details. It was around 1am or so, I was binging some show when I got a notification.
I check it, and it's a notification from Revolut. A cash withdrawal was just declined. Okay, interesting. I open it, turns out, someone has tried to withdraw some £600+ from account. From Las Vegas. I thought "but I'm in bed, at home, in London. And I certainly don't have an ATM in my house. I'm too poor for that shit".
I think nothing of it, since I've had cash withdrawals disabled anyway.
Few minutes later, another attempt. This time, a little less, £400 or so. I quickly deactivate the card and contact customer support.
They barely cared. They didn't care about the transaction. They didn't care about all the questions I had. I asked a bunch of questions to see where the people have received the data. Who has reported my card as stolen. Where exactly it was used in Las Vegas, etc etc. Nothing. They couldn't provide me with anything.
I experienced the other end of the spectrum with Revolut.
My wife saw an advert on Facebook for a and indoor children slide, it looked quite nice for a 100 bucks and since I was busy with work, I didn't due any due diligence and ordered the item. Received the confirmation email, then life went on. In about 2 weeks time, I remembered this order and wanted to check the progress. I opened the order summary link from the email, but it was a 404 and oddly the site looked very different than before, this was the first time I had a feeling, I may have been scammed. I replied to the order email, and asked them for a status update. There was no reply within 2 days, so I went to the site again, and looked for the contact details. I found and email address(Gmail), but no company details whatsoever. This was the time when I realised, I got scammed. Anyways, I sent an email to that address, but of course there was no reply. A day later and decided to figure out where is the site hosted and going back to the contact form, I found a new contact email address(an Outlook one). Since then, I checked the site a few times and the contact address was a different one multiple times.
Anyways, I realised it is a scam, found out the site is on Shopify, reached out to them and they directed me to my bank. I contacted Revolut, briefed them about what happened, and they started the chargeback process. Oddly a few days after they did that, I got another email from the merchant with a tracking code. In about 2 weeks I received a fidget spinner like plastic crap from China, which I never ordered. I notified Revolut about this too and they also told me, the merchant sent them proof me doing the transaction and want not to allow the chargeback, but since I said at the beginning it was me doing the transaction, just never received the items, I just need to fill out another form, stating this and they will carry on, trying to get my money back.
As of today, I still didn't get my money back and I am not sure I ever will, but Revolut was really helpful during the process so far. I am more dissapointed with Shopify, I thought they vet their merchants or at least care about reports of misconducting ones, but they didn't give a crap about me telling them about a scam site running at them. I also found crazy that they don't force the merchant to disclose company details, that's required by the law in many countries.
> it got it's money from DST Global So does Facebook, DoorDash, FlipKart and hundred+ other Silicon Valley companies. Revolut also has money from Seedcamp, Balderton, Index and tons of other VCs. > Revolut is Russian owned and Russian managed pseudo-bank Since when being a Russian is a crime? Besides if a company is London based it is regulated by UK authorities. You make it sound like the guy being Russian, DST bein…
> I would like to hear more on the reasoning behind how all that is negative? There is outsized demand for money laundering from Russia, in large part owing to its endemic and unchecked corruption. This is why most recent European money laundering scandals have involved Russian money [1][2][3]. So when you see an AML deficient operation with multiple Russian ties based out of Lithuania, it raises legitimate questions…
Interestingly, all the banks in your sources involved in money laundering of "Russian money" are big non-Russian (Dutch, German, Estonian, UK, Swedish, French and so on) banks.
I'm with N26 -- tried signing up with Revolut as I heard they had some cool features I didn't have with N26 e.g virtualized cards and crypto currency support. Signed up with my Passport and transferred €50 to the newly created Revolut account. I wait a week still no money in the Revolut account -- contact support. They explain I'm not registered and that I have to register first -- I'm at a loss as they could issue m…
Because Revolut dones't want to have to manage FACTA and other US extraterritorial laws. Here is Switzerland having a US passport is a good reason to be banished from your physical bank very quickly. US passport holders are seen as a liability and not as a customer. That's also one of the reason that make renouncement of US citizenship quite popular in Switzerland if you have dual citizenship.
>Because Revolut dones't want to have to manage FACTA and other US extraterritorial laws.
So this is a competitive advantage of N26 over Revolut?
"How hard must being a bank be, it's just a few numbers in a database." After all those new-ish, app-based banks are for people with too much time on their hands. You mostly can't talk to anyone, and when they answer it's just a copy-paste from their FAQ. They also lack features, e.g. Kontist doesn't support international bank transfers. Support will tell you "well it could work, but we can't give you any assistance"…
For what it's worth, Monzo seems to be the only 'challenger bank' that's getting this right. They have the 24/7 in-app chat support that's super helpful, but then also a phone number you can call if you're into that. My every interaction with them as a customer has been fantastic.
I called the phone number on the back of the Monzo card today a few times. There's a recorded message saying that they're too busy and then they hang up. That phone number is bogus.
I already filed a complaint with them, but apparently Revolut can just refuse to reply and that's that. They also told me as much, they said I have to file a formal complaint with them first. They said something like "we will refuse to process any other complaint until the formal complaint process is complete", but since they're judge, jury and executioner on this, I don't have much faith.
> since they're judge, jury and executioner on this They’re not. It sounds like Revolut is regulated in Lithuania; complain to them [1]. I’d also light up your own country’s national financial regulator. (If you can find nexus with the U.K., they’re a good one to get involved [2], too.) [1] https://www.lb.lt/en/sfi-disputes-between-consumers-and-fina... [2] http://www.financial-ombudsman.org.uk/
You can take them to the small claims court in the UK. They are not judge & jury. They have to have reasonable evidence that you knowingly let the fraud happen.
I notice a couple of the transactions there are in Greece. I am a Brit living in Greece, and I am SURE some very reputable Greek websites are compromised. My card details get leaked when I buy on Greek sites, I am sure it's them.
Btw, there is a procedure in all banks called dispute request (chargeback request). None of the banks will give you the money back to your debit card without the knowledge of the seller. Imagine how many free items or service you can get if that's possible. So it's not about Revolut. To open a dispute the transaction needs to be settled. After that Revolut or any other bank can give you the option to fill the form an…
> Btw, there is a procedure in all banks called dispute request (chargeback request). None of the banks will give you the money back to your debit card without the knowledge of the seller. Imagine how many free items or service you can get if that's possible. So it's not about Revolut.
When my wallet was stolen years ago, the thieves immediately used my VISA to buy clothes worth ~700 euros. When I realized it was gone, I informed by bank who disabled my cards. I was told to just wait for the statement, mark all sales that I didn't do or authorize. I did that and faxed them a copy, the money was back in my account the next day.
You can "get" free items this way, but you'd commit fraud, and if you get caught, you're going to jail. You can also get free money by robbing a bank, but it's not recommended for similar reasons ;)
> I would like to hear more on the reasoning behind how all that is negative? There is outsized demand for money laundering from Russia, in large part owing to its endemic and unchecked corruption. This is why most recent European money laundering scandals have involved Russian money [1][2][3]. So when you see an AML deficient operation with multiple Russian ties based out of Lithuania, it raises legitimate questions…
Interestingly, all the banks in your sources involved in money laundering of "Russian money" are big non-Russian (Dutch, German, Estonian, UK, Swedish, French and so on) banks.
> all the banks in your sources involved in money laundering of "Russian money" are big non-Russian (Dutch, German, Estonian, UK, Swedish, French and so on) banks
And Revolut is a non-Russian service. Hence the comparison.
(Money laundering has three steps [1]. Dirty Russian money is typically placed with Russian banks. It is then layered between Russian and non-Russian banks before being integrated by a non-Russian bank, thereby masking its origins. Given the amount of dirty money flowing out of Russia, a Russian account tends to gather more scrutiny than e.g. a Danish one in the same way a Colombian account garners more scrutiny than a Miami one.)