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Google IT Support Professional Certificate

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Re: Google IT Support Professional Certificate

#131

Post by copperx »

fenwick67 wrote: post #128
rb808 wrote: post #31

Earlier quoted context omitted.

Especially as I think many dev jobs will disappear. More free, open source platforms that are powerful and free but just need some configuration, customization and support. Developing getting simpler to becoming just config anyway. We're already seeing this, you dont need to know anything about pointers any more, just hooking up libraries.

I was amazed to find out last year that both my mom and dad both have a solid understanding of SQL queries - one is a nurse and the other is an insurance adjuster.

How/why did they learn that? On their own? Or do Hospital and Insurance enterprise systems allow them to run raw SQL on their DBs?

Re: Google IT Support Professional Certificate

#132

Post by iamdave »

ClassyJacket wrote: post #124
kbwt wrote: post #111

Earlier quoted context omitted.

It seems to be a common confusion in the EU. A lot of people refer to CS as IT where I live.

Here in Australia, most people just think "literally anything to do with computers = IT". So when I talked to course counselors they said if I wanted to be a programmer, I had to do an IT degree. Not even close. Software engineering, or maybe CS, is what I wanted. I hadn't even heard the phrase "computer science" when I started university. The total incompetence of the course counselors at the core function of their…

Here in Australia, most people just think "literally anything to do with computers = IT".

Stateside too. I used to get asked to fix printers by friends and associates and in general get treated like a help desk by people all the time because all they know is "Dave works with computers" even when I started working directly with managing software development teams later in my career.

Heck, about 16 years ago when I was working the help desk in a call center I had someone ask me "Hey IT Guy why isn't the water fountain working?" as I was walking out the door. I asked her to wait a moment, poked my head into the office of the facilities maintenance manager and asked him if he could help out.

For some reason that last bit was especially insulting, both being called "IT Guy" instead of being greeted at bare minimum by name, and for the assumption that I somehow knew how water fountains work. I was a frustrated and angry young man then, heh.

Feels good nowadays when people ask what I do "Security and Compliance". I don't get asked to fix printers anymore.

Re: Google IT Support Professional Certificate

#133

Post by bnjms »

copperx wrote: post #131
fenwick67 wrote: post #128

Earlier quoted context omitted.

I was amazed to find out last year that both my mom and dad both have a solid understanding of SQL queries - one is a nurse and the other is an insurance adjuster.

How/why did they learn that? On their own? Or do Hospital and Insurance enterprise systems allow them to run raw SQL on their DBs?

Probably they have access to a reporting system that allows safe SQL reports.

Re: Google IT Support Professional Certificate

#134

Post by dragonwriter »

copperx wrote: post #131
fenwick67 wrote: post #128

Earlier quoted context omitted.

I was amazed to find out last year that both my mom and dad both have a solid understanding of SQL queries - one is a nurse and the other is an insurance adjuster.

How/why did they learn that? On their own? Or do Hospital and Insurance enterprise systems allow them to run raw SQL on their DBs?

> Or do Hospital and Insurance enterprise systems allow them to run raw SQL on their DBs?

There's no good reason not to, since if your security and auditing systems are correctly implemented, limited-permission DB users doing direct SQL have the same security and accountability as someone using a specialized app.

Re: Google IT Support Professional Certificate

#135

Post by emmelaich »

freehunter wrote: post #69
wpdev_63 wrote: post #65

Earlier quoted context omitted.

They're both pretty much exams. The 'MCSE' or any other certification from Microsoft would be worth more and probably be cheaper than udacity. If your goal to have something to show to a potential employer, MCSE will hold alot more weight. Udacity degrees, certifications or whatever they're called are GEDs of certifications and should be treated as such. If you want an actual job where you will be respected at, don't…

MCSE certs prepare you for a vastly different job than IT Support. Think CompTIA A+. IT Support and systems administration are different jobs and different certifications help out in different ways. When I got my CompTIA Security+ in college, I got asked by interviewers why I got that and not the CISSP. The answer is, while the CISSP is a far more respected certification, the requirements and entry price are also far…

I hope the MCSE has improved, because about 10% of the MCSEs I've met know next to nothing.

Re: Google IT Support Professional Certificate

#136

Post by ForHackernews »

w8rbt wrote: post #34
dexwiz wrote: post #9

IT Support will replace factories in Middle America. These are jobs that are 1)Trained quickly 2) Geographically distributed 3) Cheap. IT Support needs to be onsite for hardware, but any Software can be distributed in smaller cities or work from home. Maybe Google will have a real help line one day? It is also a great path into technology for those who did get CS degrees from a top school. Side note: In the video, al…

IT is not CS. Not even similar.

Software engineering isn't CS, either, but everyone acts like a CS degree is helpful for doing that job.

Re: Google IT Support Professional Certificate

#137

Post by FuckOffNeemo »

ralmidani wrote: post #44
Kephael wrote: post #20

Earlier quoted context omitted.

Both are likely to be equally worthless in getting an IT job, IT jobs require experience in the field and not just knowledge.

That old Catch-22: how do you gain experience in the field if nobody will hire you?

Work for exposure shrugs

Re: Google IT Support Professional Certificate

#138

Post by harlanji »

Glad this is a thing. Waiting to see feedback, might dabble a little. But I have family who would be open to just about any suggestion (midwest+sw US). Lots of tight knit support groups that prevent the younger ones from relocating unless they have a handful of siblings or similar. They're bored out of their minds and without hope in some cases. I tried to get my brother into A+ type material as a way out of warehouse-type jobs, being that computers are how I made it anywhere. I understand those don't sound like great employees, but on the contrary, if it's a legitimately good option it could do wonders for their morale and they'd be loyal. So kudos to Google for getting started with this.

Re: Google IT Support Professional Certificate

#139

Post by Spooky23 »

shiftpgdn wrote: post #127
user5994461 wrote: post #116

Earlier quoted context omitted.

At 1/10th or 1/20th of the on premises costs you mean. AWS works better and cheaper for almost everything that involve more than a rack of hardware.

The other way around. The cost to use Amazon never works out once hit more than a handful of high workload systems. I write out the proposal for our C levels every quarter and the increased cost of going to Amazon is enough to hire 2 full time level 1 sysadmins. Edit: This obviously is super variable. If you have a low load worldwide need AWS will win. Or rapid bursts of traffic. Or hundreds of other scenarios where…

It depends on how you measure and account for cost. My last big on premises project landed about $10M of hardware, which wasn’t at capacity for about 18 months for various reasons. And that was a very successful project.

Yet it wasted about $2-2.5M in hardware value alone. That’s not free, especially when you wouldn’t be incurring cost on a pay by drink cloud model.

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