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Microsoft: You need to fix your Skype and Microsoft account issues, this is insane

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Re: Microsoft: You need to fix your Skype and Microsoft account issues, this is insane

#131

Post by usernametbd »

badthingfactory wrote: post #5

It looks like [email] is used with more than one account. Which account do you want to use? - Work or school account - Personal account I get this prompt every time I try to log into Azure with my work email. If I choose the work account (the most intuitive option) my azure subscription list is empty. I have to log out and select the other option. Why is there a difference and why isn't this transparent? I am authent…

You'll need to go to your subscription settings in Azure Portal, and in the Access Control (IAM) options, you can add the other account as an authorized user of your Azure subscription. Once you do this, you can use your subscription from both accounts. It works kind of like Active Directory.

Re: Microsoft: You need to fix your Skype and Microsoft account issues, this is insane

#132

Post by [deleted] »

basch wrote: post #111
jlian wrote: post #102

Earlier quoted context omitted.

Back in the days MS used to allow you to create a "Microsoft Account" (MSA) using any email, including an email that's already associated with Azure Active Directory (AAD work or school account). This was a mistake and has been patched. But it looks like an MSA was created using the same email as your AAD before the fix. Thus, from MS's perspective, there are two distinct accounts under the same email, hence the UX.…

that is just a microcosm of how bad the situation is. I dont think microsoft fully understands how impossible it is to have a conversation with a lay person using microsofts correct terms. "no not skype, what you want is skype for business (a completely different unrelated product), then you want to access a folder in your microsoft office 365 group team site document library (no not teams, thats different) through t…

[deleted]

Re: Microsoft: You need to fix your Skype and Microsoft account issues, this is insane

#133

Post by Nition »

Joeri wrote: post #116
basch wrote: post #111

Earlier quoted context omitted.

that is just a microcosm of how bad the situation is. I dont think microsoft fully understands how impossible it is to have a conversation with a lay person using microsofts correct terms. "no not skype, what you want is skype for business (a completely different unrelated product), then you want to access a folder in your microsoft office 365 group team site document library (no not teams, thats different) through t…

And then there's the interesting conversation that ensues when someone says they can't send mail in outlook. Outlook on the desktop, for windows or for mac, or maybe on the web, either outlook.com or outlook for business or outlook web access, or perhaps on mobile, on windows phone or android or iOS. All of those things are very different. It seems like writing a new outlook is the break-in project for any new team i…

Funny how they have that problem of one name for a bunch of things, but also the problem of many names for the same thing.

When you say Outlook account, do you mean Hotmail? Outlook.com? Live.com? MSN.com? Microsoft Account? Windows Live ID? Windows 10 login? Windows phone login? XBox login? .Net Passport?

Re: Microsoft: You need to fix your Skype and Microsoft account issues, this is insane

#135

Post by booleandilemma »

basch wrote: post #111
jlian wrote: post #102

Earlier quoted context omitted.

Back in the days MS used to allow you to create a "Microsoft Account" (MSA) using any email, including an email that's already associated with Azure Active Directory (AAD work or school account). This was a mistake and has been patched. But it looks like an MSA was created using the same email as your AAD before the fix. Thus, from MS's perspective, there are two distinct accounts under the same email, hence the UX.…

that is just a microcosm of how bad the situation is. I dont think microsoft fully understands how impossible it is to have a conversation with a lay person using microsofts correct terms. "no not skype, what you want is skype for business (a completely different unrelated product), then you want to access a folder in your microsoft office 365 group team site document library (no not teams, thats different) through t…

This is why I majored in CS. IT is way too confusing.

Re: Microsoft: You need to fix your Skype and Microsoft account issues, this is insane

#136

Post by orionblastar »

ianmcgowan wrote: post #71

Google used to be pretty bad at this too, but they seem to have their act together these days. It's not an easy problem. But yeah, when I go to use a Microsoft service online it's always a crapshoot, and certain products require either a personal account or a work account. Syncing OneNote is a confusing mess because of this. And don't get me started on Lync/Skype for Business...

It is not always easy to do a good quality control when they downsize their best people and hire people willing to work for less money but a lower quality.

Back in the 1990s I worked as a tech and programmer. I issued bug reports to Microsoft and they would fix them in the next service pack or version. But in doing so they'd change the Windows API calls which broke my Visual Basic programs. I had the Dan Appleman book on API calles but had to surf the net for the changes made to them on Microsoft blogs for developers or Yahoo Clubs on programming, etc. Everytime they made a book, it was outdated as soon as it was published.

Re: Microsoft: You need to fix your Skype and Microsoft account issues, this is insane

#138

Post by X-Istence »

booleandilemma wrote: post #135
basch wrote: post #111

Earlier quoted context omitted.

that is just a microcosm of how bad the situation is. I dont think microsoft fully understands how impossible it is to have a conversation with a lay person using microsofts correct terms. "no not skype, what you want is skype for business (a completely different unrelated product), then you want to access a folder in your microsoft office 365 group team site document library (no not teams, thats different) through t…

This is why I majored in CS. IT is way too confusing.

Part of the problem instead of the solution. Yup :-P

Re: Microsoft: You need to fix your Skype and Microsoft account issues, this is insane

#139

Post by tatersolid »

My corp can't use Azure. We really want to, we're mostly a MSFT shop that runs a largish SaaS application. But Microsoft automatically linked the organizational Azure account for our corporate internet domain to the personal account of an ops guy because of some cookie being present when he created the organizational Azure account. After six months of support calls MSFT cannot get it unscrewed. We're spending 50k USD per month with another cloud provider, and want to move to Azure to take advantage of SQL Azure and MSDN credits. But their screwed up account management system is losing them this revenue.

Re: Microsoft: You need to fix your Skype and Microsoft account issues, this is insane

#140

Post by sashk »

ArmandGrillet wrote: post #52

Microsoft truly sucks with account management. Here is what happened to me with Microsoft Office last week: - My Office University account expires. - My father invites me to be part of his Office 365 Family subscription (it includes 5 accounts). - I click on the "Get the invite" button on the email I have received and... "You already have an active account". There was no way from the website to cancel my expired Univ…

I had similiar problem. I called them, got to the real person, who fixed issue within 2 minutes. Total call time was about 5 minutes. That included time, I was searching for invite and so on.
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