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How Braintree destroyed a successful taxi startup from Serbia

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Re: How Braintree destroyed a successful taxi startup from Serbia

#131
Car:GO is 100% at fault for relying on a service not present in the same country for a vital service as payment. Plus a startup like Car:go should pair up with a start up like itself where they are the main customer.

We need to have multiple options for vital services like payment.

Re: How Braintree destroyed a successful taxi startup from Serbia

#132
post #102

We actually had the exact same situation here in Hong Kong with Braintree. They did not transfer the funds to our account and always blamed "banking partners" for the problems. The worst customer service I've dealt with and switching to Stripe as soon as it became available in Hong Kong was a no brainer.

Given you're in HK, interesting username (ManuAloha). Are you from HI? In any case, aloha from Kaua'i :)

Aloha! Not from Hawaii but would be happy to move there once day :D

Re: How Braintree destroyed a successful taxi startup from Serbia

#133
post #117

Earlier quoted context omitted.

The first thing they ask you when you open an account is how much volume you have.. There is no such thing as a "backup" payment gateway. The first few weeks of operation the "backup" gateway would suspend your account for not providing the necessary volume of sales.

True, you can't call them "backup" to their face. But you will trickle through traffic for weeks whilst you sort out teething troubles anyway, so there is not going to be volumes after a few weeks. Then eventually you can make a decision which works best. The new provider (the backup) or the old provider. Then turn the volume to the best one. Though I would never go 100% on any of them. Maybe keep some geoip through…

It is not a matter of just being shut down due to low volume. The rates that you get depend on the volume. So the "back up" gateways end up so expensive you have no interest in even keeping them around.

From my experience you end up being tied pretty hard to pretty one provider and as long as you make fraud prevention yourself you can stay in business. Problem is that if you do all the fraud prevention stuff yourself then why do you need braintree for? To just invoke a .charge(100, "EUR")??

Re: How Braintree destroyed a successful taxi startup from Serbia

#134

The post rambles for a long time and slings some mud against braintree. Their claim is that they couldn't do a wire transfer from their merchant account to their business account. Looking on braintree's website they don't appear to support Serbia. https://www.braintreepayments.com/en-si/country-selection?re...

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Re: How Braintree destroyed a successful taxi startup from Serbia

#135
post #134

The post rambles for a long time and slings some mud against braintree. Their claim is that they couldn't do a wire transfer from their merchant account to their business account. Looking on braintree's website they don't appear to support Serbia. https://www.braintreepayments.com/en-si/country-selection?re...

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Re: How Braintree destroyed a successful taxi startup from Serbia

#137
post #58

Earlier quoted context omitted.

>a subsidiary of PayPal And for that reason, I direct my clients to go elsewhere.

What other payment processor would you suggest?

I use Authorize.net. I also use Stripe. And I mostly like sending customers an invoice via Quickbooks.

https://quickbooks.intuit.com/payments/

Re: How Braintree destroyed a successful taxi startup from Serbia

#138
post #97
post #83

The comparison to soldiers killing people is pretty ridiculous.

As well as people in Chicago grilling steaks and going to ball games. In the winter? Now if he said something like "eating a lassanga soupy mixture that you call pizza" I would have been clapping.

I'm sorry...winter? It's almost April now, although of course the grilling steaks is still probably an overstatement

Re: How Braintree destroyed a successful taxi startup from Serbia

#139
post #138
post #97

Earlier quoted context omitted.

As well as people in Chicago grilling steaks and going to ball games. In the winter? Now if he said something like "eating a lassanga soupy mixture that you call pizza" I would have been clapping.

I'm sorry...winter? It's almost April now, although of course the grilling steaks is still probably an overstatement

I think we got the most snow we've had all winter last week.
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