A while ago I made a small program to cache Steam's grid images and search missing ones ( https://github.com/boppreh/steamgrid ). More of an experiment in programming in Go, really, but it works and makes Steam a little better. When I tried on Linux, it threw a permission error. Turns out Steam installs the folder "~/.local/share/Steam/userdata/[userid]/config/grid" without the executable permission bit. Without this…
To be fair to them, when the six-sigma of your customer service is 15 year olds asking to be unbanned cause they totally didn't use hacks, your CS probably gets a bit desensitised.