Earlier quoted context omitted.
To play devil's advocate, one could say the same for a lot of open source software: it's great until it breaks. Your claim implies that broken proprietary software is bad because you can't access the source code, while mine implies that broken open source software is bad because there might be no company or organization dedicated to providing support.
Irrelevant; you can fix (or pay/trade/beg someone else to fix) FLOSS. You can't say the same for closed source.
For example, back when I ran a Linux desktop and had problems with my video card or video settings, there wasn't a chance that I could fix it myself. The odds of me being able to do so were roughly equivalent to the odds of being able to fix a broken closed-source video driver by opening the binary up in a hex editor. Technically possible, yes, but not remotely feasible.