Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

shreveporttimes.com

Post reply on HN
Print view View original

121–130 of 135 posts

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#121

Post by [deleted] »

embedding-shape wrote: post #112
dataviz1000 wrote: post #103

> This is intended to handle the increase of calls that are related to one incident, so callers get automatically routed to an AI agent who asks if they are calling regarding the incident. This makes sense. I lived for several years in New Orleans, behind Wagner's in the Bywater. In 2022, it was ranked the 8th most dangerous city in the world. The gunfire was constant. Anyone who knows that corner knows the Family Do…

> I'd be enjoying my morning coffee in my backyard, sitting on my bench with the neighbor's calico meowing at me, when fully automatic gunfire would ring out. I'd go to the Facebook group page, where people with military or gun experience would identify the type and caliber of the weapons involved. Then came the pictures of people's cars sprayed with bullet holes, and a story about someone lying in bed when a bullet…

[deleted]

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#122

Post by fooqux »

embedding-shape wrote: post #112
dataviz1000 wrote: post #103

> This is intended to handle the increase of calls that are related to one incident, so callers get automatically routed to an AI agent who asks if they are calling regarding the incident. This makes sense. I lived for several years in New Orleans, behind Wagner's in the Bywater. In 2022, it was ranked the 8th most dangerous city in the world. The gunfire was constant. Anyone who knows that corner knows the Family Do…

> I'd be enjoying my morning coffee in my backyard, sitting on my bench with the neighbor's calico meowing at me, when fully automatic gunfire would ring out. I'd go to the Facebook group page, where people with military or gun experience would identify the type and caliber of the weapons involved. Then came the pictures of people's cars sprayed with bullet holes, and a story about someone lying in bed when a bullet…

It's amazing what you can get used to.

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#123

Post by [deleted] »

fooqux wrote: post #122
embedding-shape wrote: post #112

Earlier quoted context omitted.

> I'd be enjoying my morning coffee in my backyard, sitting on my bench with the neighbor's calico meowing at me, when fully automatic gunfire would ring out. I'd go to the Facebook group page, where people with military or gun experience would identify the type and caliber of the weapons involved. Then came the pictures of people's cars sprayed with bullet holes, and a story about someone lying in bed when a bullet…

It's amazing what you can get used to.

[deleted]

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#124

Post by sghiassy »

bena wrote: post #117
sghiassy wrote: post #105

Earlier quoted context omitted.

Crazy, I stayed in Bywater for 3 months and went to Wagners often. I had no clue it was that dangerous. Seemed like a really great part of town. J&Js was one of my favorite bars

It's not. Peak homicide recently was in 2022 and it was 280 deaths for the year. While not great, it's not "dodging bullets every day". New Orleans is also experiencing their lowest rate of homicide in years.

I love New Orleans btw. I try to go there as much as possible

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#125

Post by smallmancontrov »

wraptile wrote: post #111
amiga386 wrote: post #97

Earlier quoted context omitted.

Actually, it's an apt label because the machine looms were brought in by factory owners so they could employ less skilled operators who commanded a much lower wage, and the factory owners pocketed the difference. Skilled weavers were up in arms and smashed the machines. Today, the purpose of AI is not to get a machine to do your job, it's to look good enough to persuade your boss to sack you and split your salary bet…

> Skilled weavers were up in arms and smashed the machines. And how did that work out of them? People conveniently ignore that part of history which seems to clearly indicate that outright destruction rarely leads to progress. With AI, I'd argue that we have much more opportunity to steer than to destroy, and the latter is not even a viable option so - why even entertain it at all? It's just raging for raging sake.

When what happened to the luddites happens to you, you'll understand.

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#126

Post by ElevenLathe »

embedding-shape wrote: post #112
dataviz1000 wrote: post #103

> This is intended to handle the increase of calls that are related to one incident, so callers get automatically routed to an AI agent who asks if they are calling regarding the incident. This makes sense. I lived for several years in New Orleans, behind Wagner's in the Bywater. In 2022, it was ranked the 8th most dangerous city in the world. The gunfire was constant. Anyone who knows that corner knows the Family Do…

> I'd be enjoying my morning coffee in my backyard, sitting on my bench with the neighbor's calico meowing at me, when fully automatic gunfire would ring out. I'd go to the Facebook group page, where people with military or gun experience would identify the type and caliber of the weapons involved. Then came the pictures of people's cars sprayed with bullet holes, and a story about someone lying in bed when a bullet…

I've lived in cities not quite as bad as this (one of my earliest memories is my Dad pulling the family to the floor during a drive by right across the street), but the main thing to remember is that unless you catch a stray -- not impossible, but pretty unlikely as long as you hit the deck fast -- nobody is coming for you specifically. These are specific disputes about specific things (drugs, family, whatever) that don't involve you. It's not a school shooter who just wants to rack up kills. Stay down, mind your own business, and you'll be pretty safe.

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#127

Post by cootsnuck »

structuredPizza wrote: post #8

Honest question: what type of insurance covers a catastrophic failure when "AI" is implemented like this?

AIUC (AI Underwriting Company) is the only thing I've heard of: https://aiuc.com/

They're new. We'll see if it works out. (Just did a quick search and there are some other new entrants too. Just found out about Testudo: https://www.testudo.co/)

At the same time traditional insurers are doing the opposite and limiting/removing liability from AI: https://www.ft.com/content/abfe9741-f438-4ed6-a673-075ec177d... (archive link: https://archive.is/ZfWyd)

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#129

Post by dheatov »

bediger4000 wrote: post #67
bko wrote: post #53

Earlier quoted context omitted.

Having someone answer and provide updates or screen for new information is valuable. For instance someone calling can know exactly where the shooter is. Or it could be something related. Information is valuable. What's the alternative? Not have someone pick up the phones? No matter how much you over staff there will be times where peak volume will be more than you can support

This assumes that LLMs can do those things. Given day to day experience with "chat bots", they can't. The LLM eii be circular do nothing of value then route your call to a number where nobody picks up.

All party in the deal understands this. They are just convinced they will no longer be around when things go wrong, hence won't be held accountable for this particular decision.

Re: New Orleans is testing Carbyne’s AI-powered Emergency Call Triage software

#130

Post by computably »

wraptile wrote: post #83
computably wrote: post #80

Earlier quoted context omitted.

> Did I not become better at raking leaves? Only in a sense which is obviously not at all what's being discussed. If you hire a personal chef, have you gotten better at cooking? What about a nanny, have you gotten better at raising your children? Of course automating some cognitive processes can free your time for other, more fulfilling aspects. But there's certainly no guarantee that that's the case. > People are no…

> If you hire a personal chef, have you gotten better at cooking Likely yes, as you learn cooking now only by repeatedly cutting carrots the same way you always did but expanding your horizons to new cooking techniques and socializing in the niche will yield much bigger growth. This Bruce Lee level misconception of "practice the same kick for a thousand times" is extremely outdated perspective on how people actually…

> Likely yes, as you learn cooking now only by repeatedly cutting carrots the same way you always did but expanding your horizons to new cooking techniques and socializing in the niche will yield much bigger growth.

You are not engaging in good faith. Obviously the point of the argument is that if you hire a personal chef, you are outsourcing the actual cooking and investing little to no time yourself on improving at cooking. Interpreting it as having more freedom to cook, and your contractor providing a service being your friend/teacher, is absurd.

And even in your contrived hypothetical, there's two basic issues. First, mastery can be highly specialized. Second, if you only ever did the trivial and repetitive to begin with, you never intended to improve.

> This Bruce Lee level misconception of "practice the same kick for a thousand times" is extremely outdated perspective on how people actually progress effectively.

This is another straw man. Nobody is promoting this meme that the only thing you need for self-improvement is mindless repetition. That doesn't even make sense, considering the actual topic is thinking for yourself instead of only using AI. The point is you can't get better at something without actually practicing, and "difficult" or "tedious" doesn't equate to "unimportant."

Post reply on HN