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GoDaddy gave a domain to a stranger without any documentation

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Re: GoDaddy gave a domain to a stranger without any documentation

#121

Register your domain as a trademark. It costs a few hundred dollars, and can be done online. This gives you stronger rights with ICANN, against anybody who illicitly acquired the domain, against typosquatters, the registrar, and the courts. You can send intimidating lawyer letters, and quickly escalate from the registrar's support department to lawyer-to-lawyer phone calls. ANIMATS®

That is a really fd up system. Pay more to own more.

Re: GoDaddy gave a domain to a stranger without any documentation

#122
Relevant (for some reason though it shouldn’t be; GoDaddy’s track record is that bad.)

Jan 2017: [Godaddy has issued at least 8850 SSL certificates without validating anything](https://news.ycombinator.com/item?id=47911780)

Jan 2019: [GoDaddy injecting JavaScript into websites and how to stop it](https://news.ycombinator.com/item?id=18894792)

Aug 2022: [Tell HN: Godaddy canceled my domain, gave me 2h to respond, then charged €150](https://news.ycombinator.com/item?id=32470017)

Dec 2022: [GoDaddy buying domains when they expire to extort their own users](https://news.ycombinator.com/item?id=34153448)

Jul 2023: [Godaddy just stole my domain](https://news.ycombinator.com/item?id=36854166)

Jan 2024: [Tell HN: GoDaddy Stole My Domain](https://news.ycombinator.com/item?id=39209087)

Re: GoDaddy gave a domain to a stranger without any documentation

#123

Accidentally migrating the wrong domain name is incompetence. Doing so without any of the required documentation is negligent. This is bad on multiple levels

Also refusing to acknowledge or correct the mistake when the original owner raised a ticket.

Re: GoDaddy gave a domain to a stranger without any documentation

#128

At the risk of sounding snarky; Last Saturday afternoon one of his client’s domains vanished from his GoDaddy account. Lee is one of the most competent IT guys I know. 'Competent' and 'client's domains [hosted on] GoDaddy' don't go together.

Why not? GoDaddy is a valid domain registrar. The customer had dual MFA set up. The customer did all the right things. I’ve never heard of Godaddy making this kind of egregious mistake before. I’ve heard of some doozies, sure, but nothing like this. Don’t blame the victim. “It’s their fault they got robbed, they left their door unlocked” is not a valid response to a situation like that or like this. The robber still…

Such a mistake should never happen, but it's not even about the mistake. It's more about how absolutely awful their support is to revert the mistake.

Re: GoDaddy gave a domain to a stranger without any documentation

#129
post #42

Earlier quoted context omitted.

Where would you host domains?

CloudFlare since they sell domains at cost and have really good DNS infrastructure with some free protection features. If the TLD isn't supported by them for registration then I'd just use their nameservers. Or Route53 if you're using AWS since that makes it easier to integrate with the rest of AWS and manage in IaC, and AWS also has robust network/DNS infrastructure. (I would say GCP if using GCP/Google Workspace, t…

Domain registration and all other services should be separate. You don't want DNS, web hosting, mail hosting, etc. ToS applied to your registrar account because it increases the risk of the account getting locked.

Re: GoDaddy gave a domain to a stranger without any documentation

#130
Not surprised. The bureaucracy, human errors, the defficient attention span to anything, not just tranafers of multidecade domains. But attention to anything. Sometimes I am also puzzled how at company x, and company y, when reaching out customer support it feels aa if they are about to make a mistake and I try to slow them down not to.
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