GitHub was having issues • Hacker News Board

Re: GitHub was having issues

#121

Post by tracker1 » Tue, Aug 12, 2025, 4:02 PM UTC

JyB wrote: post #109

I’m really wondering what internally causes this. No one likes it when they have outages, but it keeps happening. Is this a culture thing? Like pressure to ship features fast? Some under staffed teams or lack of ownership on some crucial components?

Definitely all good questions. I've noticed that there seems to be a bit of convergence between Azure DevOps and Github (Enterprise) and am curious how co-mingled the teams or management are at any given level or not.

I'm mixed on the cultural changes at MS and have historically preferred GH's approach. I'm hoping MS moves closer to GH than the reverse. I'm not working with/at either company and don't really have a lot of insights to offer other than observations from the outside.

Re: GitHub was having issues

#122

Post by weberer » Tue, Aug 12, 2025, 4:03 PM UTC

petcat wrote: post #70

everfrustrated wrote: post #42

Enterprise customers, remember to email your sales rep and ask for them to report on their contracted uptime with you that you are allowed to do as per contract. They wont do this unless you ask hoping you don't notice the outages. It creates lots of internal pain - they have no automation internally for reporting on this. This is the only way anything will ever change. GitHub is _easily_ the most unreliable SaaS pro…

> GitHub is _easily_ the most unreliable SaaS product. Some of us are stuck using Atlassian and BitBucket and it is by far worse in every way.

I've only had good experiences with Gitlab.

Re: GitHub was having issues

#123

Post by enraged_camel » Tue, Aug 12, 2025, 4:04 PM UTC

__natty__ wrote: post #85

petcat wrote: post #70

Earlier quoted context omitted.

> GitHub is _easily_ the most unreliable SaaS product. Some of us are stuck using Atlassian and BitBucket and it is by far worse in every way.

Agree, atlassian products are much worse in terms of reliability.

We use Jira. It's a horrendous product, but I cannot remember the last time it was down, unlike Github.

Re: GitHub was having issues

#124

Post by colinbartlett » Tue, Aug 12, 2025, 4:06 PM UTC

cddotdotslash wrote: post #91

everfrustrated wrote: post #42

Enterprise customers, remember to email your sales rep and ask for them to report on their contracted uptime with you that you are allowed to do as per contract. They wont do this unless you ask hoping you don't notice the outages. It creates lots of internal pain - they have no automation internally for reporting on this. This is the only way anything will ever change. GitHub is _easily_ the most unreliable SaaS pro…

Companies should automate this. Write their own outage monitoring, feed the results, plus the cumbersome format you have to send to the provider, into an LLM, have it spit out an email requesting SLA credits or whatever the contract specifies. Probably not worth it for low cost services, but if you’re paying GitHub $x millions per year, maybe it is.

Some customers of my product, StatusGator, do this with our API. They can extract the outage data -- including the time when we detect the outage before its acknowledged. And then use that to get SLA credits.

Re: GitHub was having issues

#125

Post by mattbruv » Tue, Aug 12, 2025, 4:09 PM UTC

masklinn wrote: post #106

gethly wrote: post #58

I've always used Bitbucket as it allows private repositories, so Github was never something I wanted to use. But it is one of the most important websites in the world for tech people and should be run better than this, especially being now owned by the largest tech company in the world. On the other hand, it just shows that centralisation, or over-reliance on one thing or service, is always the worst idea. But people…

Github switched from unlimited users and per-repo fees to unlimited private repositories and paying per-seat 10 years ago or so: https://github.blog/news-insights/product-news/introducing-u...

Man, I remember feeling like that change was somewhat recent. 10 years ago was about 2016. I'm not ready to accept this.

Re: GitHub was having issues

#126

Post by tracker1 » Tue, Aug 12, 2025, 4:09 PM UTC

joshred wrote: post #96

Sooo.... What's the consensus on gitlab?

I've used their public site for a few private projects, mostly in habit from when private projects in GH were limited to paid accounts. The collaboration was a bit better at that time imo.

I'm not sure that I would choose it for self-hosting over gitea, forgejo or straight up ssh+git on a remote system, which works well enought for a personal backup target.

Re: GitHub was having issues

#127

Post by guywithahat » Tue, Aug 12, 2025, 4:10 PM UTC

weberer wrote: post #122

petcat wrote: post #70

Earlier quoted context omitted.

> GitHub is _easily_ the most unreliable SaaS product. Some of us are stuck using Atlassian and BitBucket and it is by far worse in every way.

I've only had good experiences with Gitlab.

Funny, I've had the worst experience with gitlab. Bitbucket is the best experience I've had so far

Re: GitHub was having issues

#128

Post by hk1337 » Tue, Aug 12, 2025, 4:11 PM UTC

kevingadd wrote: post #117

awestroke wrote: post #29

Earlier quoted context omitted.

The refusal to support IPv6 is embarrassing at this point

Had to buy an IPv4 address for a VPS the other day in order to clone some git repositories. Couldn't believe it. Costing their customers money when they should be able to support v6 by now.

What VPS are you using that doesn't come with both IPv4 and IPv6?

Re: GitHub was having issues

#129

Post by ta1243 » Tue, Aug 12, 2025, 4:11 PM UTC

sigio wrote: post #104

petcat wrote: post #70

Earlier quoted context omitted.

> GitHub is _easily_ the most unreliable SaaS product. Some of us are stuck using Atlassian and BitBucket and it is by far worse in every way.

It's also _by_far_ the cheapest, and most git-work can be done offline, so while it's inconvenient, it's not stopping all operations here.

Depends how intergrated you are. If you're using it as a code repository fine, if you're tying your workflows into it with pull requests, actions, maybe a third party CI which ties to it, and use it as part of operations then it's a major problem

I just approved a PR which added a user to one of our AWS accounts for example, if github is down then that PR can't be approved, the update can't work and the user can't access that account

Re: GitHub was having issues

#130

Post by zemo » Tue, Aug 12, 2025, 4:12 PM UTC

petcat wrote: post #70

everfrustrated wrote: post #42

Enterprise customers, remember to email your sales rep and ask for them to report on their contracted uptime with you that you are allowed to do as per contract. They wont do this unless you ask hoping you don't notice the outages. It creates lots of internal pain - they have no automation internally for reporting on this. This is the only way anything will ever change. GitHub is _easily_ the most unreliable SaaS pro…

> GitHub is _easily_ the most unreliable SaaS product. Some of us are stuck using Atlassian and BitBucket and it is by far worse in every way.

I used GitHub for years in the tech industry, then went into the games industry and used BitBucket and hated it, thought it was such a downgrade. Now I'm back in the tech industry and using GitHub, and I miss BitBucket.