Earlier quoted context omitted.
Yes, unfortunately, their assertion that everyone knows their zip code is wrong. People often write a neighboring code, and the post office just delivers it. Similar issues for city name, of course.
Very common in NYC. People will use all of "New York, NY", "Queens, NY", or "Astoria, NY" all interchangeably and the post office will still just deliver it to the same place.
According to one commenter on the subject:
It doesn't matter, as long as the zip code is correct
[0]: https://www.city-data.com/forum/boston/601106-mailing-addres...[1]: https://www.city-data.com/forum/boston/601106-mailing-addres...