Atlas V + Starliner vs Falcon + Dragon is SLS + Orion vs Starship with the stupid dialled to eleven. Starliner is meant to be reusable, except its components can’t even make it through one run uneventfully [1]. It’s mated to the Atlas V, a buggy, disposable stack that’s already been EOL’d [2]. NASA’s money would be so much better spent—even now!—on literally anything else. The amount of practical redundancy provided…
I think it's clear that Boeing, ULA, and all of the "old guard" space companies are still trying to catch up to the disruption from SpaceX and the ensuing boom of innovation that followed it. Let's face it - Starliner would not have even been thought of without SpaceX bringing competition. They were caught flat footed and had to scramble to catch up. Now we see the results of that - a capsule that's only partly baked…
I may be wrong, but I believe both Starliner and Dragon were commissioned when Russia invaded Ukraine, thereby threatening NASA’s access to Soyuz.