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Amazon ditches 'just walk out' checkouts at its grocery stores

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Re: Amazon ditches 'just walk out' checkouts at its grocery stores

#121

I think that the scan-as-you-shop style systems are definitely the next realistic step for grocery stores. I really like using them, as they allow me to put stuff directly into my bags as I go. I think a further improvement on a system like that would be to use the cheap RFID tech (UHF EPC) so that when you walk through the anti-theft barriers, the system knows exactly what you got, and then there's no need to scan a…

In the US (mid-Atlantic states) the supermarkets have tried this for years with very little success. Giant (Ahold) in particular persists with this, perhaps because they have a unionized workforce and would like nothing more than to slash their employee count.

Re: Amazon ditches 'just walk out' checkouts at its grocery stores

#122

There was a really neat company called Digimarc[0] a while back that promised to bake the barcode into the packaging such that you could scan any part of the label and receive a barcode successfully. I have no idea what happened to them because it seemed like a slam-dunk idea that would have greatly improved the purchasing process virtually everywhere (and you could just have a traditional fallback barcode in case th…

The problem with that is the same problem with self-checkout and Amazon Dash. It's solving a problem the retailer has -- the cost of employees -- by turning shoppers into store employees. But it doesn't really solve any problems that the shopper has because scanning all of your own stuff and laying it out on the scale is so inconvenient that it ruins everything else. The only place where I've seen self-checkout be as good or better than having a checker is Lowes or Home Depot, because they don't require you to weigh each item in turn to unlock the scanner so you can move as fast as a checker can. But I think grocery shopping will be the last place self-checkout moves in in a big way because the grocers insist on weighing everything you buy before unlocking the scanner.

Re: Amazon ditches 'just walk out' checkouts at its grocery stores

#123
post #80

I recently finished a book called "The Secret Life of Groceries" by Benjamin Lorr. Amazing book. I learned that grocery and supermarket stores of the past, seemed to have worked very hard to give the best customer experience possible. Today it feels that customer experience has been replaced by cost cutting. Self checkout has been rife with problems, internally and socially, but supermarkets keep pushing them. I can…

> cost cutting

When the savings are not passed on to the customer (and they usually are not, as in this case) it's more accurate and descriptive to call it "profit maximizing."

Re: Amazon ditches 'just walk out' checkouts at its grocery stores

#125

There was a really neat company called Digimarc[0] a while back that promised to bake the barcode into the packaging such that you could scan any part of the label and receive a barcode successfully. I have no idea what happened to them because it seemed like a slam-dunk idea that would have greatly improved the purchasing process virtually everywhere (and you could just have a traditional fallback barcode in case th…

The problem with that is the same problem with self-checkout and Amazon Dash. It's solving a problem the retailer has -- the cost of employees -- by turning shoppers into store employees. But it doesn't really solve any problems that the shopper has because scanning all of your own stuff and laying it out on the scale is so inconvenient that it ruins everything else. The only place where I've seen self-checkout be as…

> I think grocery shopping will be the last place self-checkout moves in in a big way

Self-checkout is the norm in my area.

Re: Amazon ditches 'just walk out' checkouts at its grocery stores

#126

Can we start a list of technological magic that is actually "1000 people in India watching and labeling videos" (or functional equivalent)?

In robotics this was called a "wizard of oz" approach. Where when you pull back the curtain it's much less impressive than it seems on the surface.

Re: Amazon ditches 'just walk out' checkouts at its grocery stores

#127
post #98

Earlier quoted context omitted.

The grocery industry generally has pretty low margins. Wal-Mart's profit margin is 2.39%. If you go into a grocery shop to grab lunch, spending $8 on 4 items, and they make 5 cents of profit per item? They need to run an extremely lean operation. Or target price-insensitive customers, I suppose.

> They need to run an extremely lean operation. they simply need to run a good ordering/inventory system. If they sell every item (on average) in each store every week, that's 2.39% return on the value of the inventory investment each week , or 52*.0239 or over 100% annual return on money they borrow for free because the store pays its grocery bills to suppliers in arrears, net 10 days, etc

What I mean is: If you're making 5 cents of profit per item, and your workers cost $10/hour then the difference between a profit and a loss is 18 employee seconds per item.

Which is not much.

Re: Amazon ditches 'just walk out' checkouts at its grocery stores

#128
post #54

Earlier quoted context omitted.

> I think that the scan-as-you-shop style systems are definitely the next realistic step for grocery stores. Scan-as-you-shop has been around for at least a decade at this point I think, at least in some parts of the world. ICA (supermarket in Sweden) been doing it for as long as I can remember, and I came across this image of the scanner being used at the store on Mediawiki: https://commons.wikimedia.org/wiki/File:S…

All the supermarkets where I live (English Midlands) have scan as you shop. I stopped using it after they required using their loyalty cards/apps to use it.

I'm not a fan of the data tracking that I know those loyalty programs are for, but at least in the US most stores overcharge you if you don't use them (they present it as giving a "discount" if you use them but really you are just getting the fair price denied to non-members) so you would need to have deep pockets to resist them out of principle.

Re: Amazon ditches 'just walk out' checkouts at its grocery stores

#129
post #60
post #3

> Though it seemed completely automated, Just Walk Out relied on more than 1,000 people in India watching and labeling videos to ensure accurate checkouts. That line was unintentionally hilarious to me. Like looking inside a TV and finding a bunch of fast-working little people drawing images.

i've written about this multiple times on HN and always got downvoted I work in the CV industry and this was a very badly kept secret. There is absolutely no financially feasible way to run something like this with current CV

i'm curious to know what the limitations of the technology are. Are the machine learning/CV algorithms not accurate enough to run it at scale?

Re: Amazon ditches 'just walk out' checkouts at its grocery stores

#130
post #103

Earlier quoted context omitted.

Wait until you see how popular it is in the US! I can't remember the last time I saw someone use a manned checkout line; my local grocery store has 1 manned lane and 12 self checkout lanes, and the manned one is almost always empty.

> 1 manned lane and 12 self checkout lanes, and the manned one is almost always empty its empty because it’s considered rude to burden the poorly paid checkout person when you can self-service. Once all of the self-service lanes are occupied, the sentiment shifts and customers uneasily queue up in the manned lane, frantically watching if the self-service lane clears up so they can jump out of the manned lane. One of…

Wait, I've never seen the manned lane empty. People use whatever is fastest.
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