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"I just bought a 2024 Chevy Tahoe for $1"

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Re: "I just bought a 2024 Chevy Tahoe for $1"

#121

Post by schiem »

tomashubelbauer wrote: post #104
MichaelRo wrote: post #54

I never understand people who engage with chat bots as customer service. I find them deeply upsetting, not one step above the phone robot on Vodafone support: "press 1 for internet problems" ... "press 2 to be transferred to a human representative". Only problem is going through like 7 steps until I can reach that human, then waiting some 30 minutes until the line is free. But it's the only approach that gets anythin…

Free tip for folks - this doesn't work every time (unfortunately), but sometimes just spamming and mashing numbers gets you to the operator faster than going through the stupid call tree. I guess it depends on how the default is set up in the software, Asterisk of whatever it would be. From my experience it seems you can either set up the call tree to restart from the root if you get out of its bounds or to default t…

I've also found that, at least with Comcast, swearing at the bots will usually put you through to an operator.

Re: "I just bought a 2024 Chevy Tahoe for $1"

#123

Post by mewpmewp2 »

bumby wrote: post #105
mewpmewp2 wrote: post #79

Earlier quoted context omitted.

You just add a disclaimer that none of what the bot says is legally binding, and it's an aid tool for finding the information that you are looking for. What's the problem with that?

Anytime a solution to a potentially complex problem is to the tune of "all you've got to do is..." may be an indicator that it's not a well thought out solution.

That makes no sense at all. There's plenty of inventions and tech that has come to life throughout history, where you had to do or consider something in order to use it.

Re: "I just bought a 2024 Chevy Tahoe for $1"

#124

Post by paxys »

mrweasel wrote: post #40

Can someone who understand LLMs and ChatGPT explain how they expected this to work? It looks like they just had a direct ChatGPT prompt embedded in their site, but what was that suppose to do exactly? I can understand having an LLM trained on previous inquiries made via email, chat or transcribed phone calls, but a general LLM like ChatGPT, how is that going to be able to answer customers questions? The information C…

"I need an SUV for my family of 5. Which one should I buy?"

"What is the gas mileage of the Chevy Colorado?"

"What electric vehicles are in your lineup?"

"What is the difference between the Sport and Performance models of the Equinox?"

Feed the LLM the latest spec sheet as context and give it a few instructions ("act as a Chevy sales rep", "only recommend Chevy brand vehicles", "be very biased in favor of Chevy...") it can easily answer the majority of general inquiries from customers, probably more intelligently than most dealers or salespeople.

Re: "I just bought a 2024 Chevy Tahoe for $1"

#125

Post by bluGill »

AnimalMuppet wrote: post #95
hiAndrewQuinn wrote: post #86

Earlier quoted context omitted.

If only there was a way to speak to a chat bot first, in order to filter out the 90/99/99.9/99.99% of problems that can be handled efficiently by the automaton, and then transfer to a human being for the most difficult tasks!

If only there was a way to quickly bypass the chatbot when you knew you had a problem that needed a human. But it was almost the same before chatbots. You got a human, but it was a human that had a script, and didn't have authority to depart from it. You had to get that human to get to the end of their script (where they were allowed to actually think), or else you had to get them to transfer you to someone who could…

Some of those humans had a script that was useful and thus worth going through - 99% of the time your issue is the same as the one everyone else is having. Maybe you check before calling things like it is plugged in, but even then there are many common problems and since you don't have the checklist they need to go through it to see what item on the checklist you forgot.

What humans do well though is listen - the 1 minute explanation often often gives enough clues to skip 75% of the checklist. Every chatbot I've worked ends up failing because I use some word or phrasing in my description that wasn't in their script and so they make me check things on the checklist that are obviously not the issue (the light are on, so that means it is plugged in)

Re: "I just bought a 2024 Chevy Tahoe for $1"

#126

Post by scotty79 »

no_wizard wrote: post #122

I would love to see this enforced! That would be an interesting turn of events on AI

In my country sale is sort of "at will" agreement. So no matter who said what the agreement is not in force if there was no intention to sell. An nobody in their right mind would conclude that there was intention to sell a car for $1 there.

Re: "I just bought a 2024 Chevy Tahoe for $1"

#127

Post by wouldbecouldbe »

MichaelRo wrote: post #54

I never understand people who engage with chat bots as customer service. I find them deeply upsetting, not one step above the phone robot on Vodafone support: "press 1 for internet problems" ... "press 2 to be transferred to a human representative". Only problem is going through like 7 steps until I can reach that human, then waiting some 30 minutes until the line is free. But it's the only approach that gets anythin…

The only thing that's worse then talking to a chatbot. Is talking to a human with absolutely no power to change anything.

Most Airlines do this, customer support is only allowed to repeat info from the site, or ask to fill in a form.

In that case just put a bot or GPT instead of humans suffering abuse from frustrated customers.

Re: "I just bought a 2024 Chevy Tahoe for $1"

#128

Post by mewpmewp2 »

hattmall wrote: post #114
ceejayoz wrote: post #85

Earlier quoted context omitted.

Do we want to turn customer service over to "this might all be bullshit" generators? Imagine coming into the showroom, agreeing on a price for a car, doing all the paperwork, and having them tell you that wasn't legally binding because of some small print somewhere?

That's pretty much what happens anytime you buy a car though. There's always some other bullshit fees even if you get incredibly explicit and specify this is the final price with no other charges. They are going to try to force stuff on and unless you are incredibly vigilant and uncompromising. It sucks when you have to drive hours away just to leave in your old car.

And actually based on my experience, customer sales agents, whether it's real estate or cars are notoriously dishonest. They may not hallucinate perhaps, but they leave facts unsaid, they will word things in such a way as to get you to buy something rather than get you to do the best decision - sometimes the decision could be not to buy anything from them.

So a ChatBot that can't intentionally lie or hide things could actually be an improvement in such cases.

Re: "I just bought a 2024 Chevy Tahoe for $1"

#129

Post by thaumasiotes »

pacifika wrote: post #16

So next time there will be a disclaimer on the page that the non human customer support is just advice and cannot be relied on. And collectively we lose more trust in computing.

What do you mean, next time? That disclaimer is already there. See where it says "Please confirm all information with the dealership"?

Re: "I just bought a 2024 Chevy Tahoe for $1"

#130

Post by vorticalbox »

MattDaEskimo wrote: post #94
eddieroger wrote: post #88

Earlier quoted context omitted.

One of the car dealers near me purchased a chatbot for their site, which I briefly interacted with the other day out of curiosity. Unlike the one in the article, this one denied being a robot, eventually hanging up on me when I pressed. For a little bit, I found that as long as I was asking it real questions, it would play along. I found the parent company's site, and was greeted by the same local persona ("but in a…

If they are using GPT (They most likely are) you can report them as this goes against OpenAI's terms of service.

Which term are you suggesting these bots break?
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