Live data from Hacker News

FTC sues Amazon over ‘deceptive’ Prime sign-up and cancellation process

cnbc.com

121–130 of 272 posts

Re: FTC sues Amazon over ‘deceptive’ Prime sign-up and cancellation process

#121
Interesting because I've found Amazon to be quite friendly (relatively speaking) when it comes to Prime subscriptions.

I can get a free month of Prime, then 1 minute later cancel it (yes, you need to click through a couple screens), but keep it for the rest of the month. No need to set a reminder (even though Amazon offers to send you a reminder).

Not sure if it's still true, but you used to be able to cancel paid prime and get a partial month refund.

Re: FTC sues Amazon over ‘deceptive’ Prime sign-up and cancellation process

#123

As someone who managed to successfully cancel Prime, and then tried to purchase an item on amazon.com, it took me over a minute to figure out how to not accidentally sign up for Prime membership when trying to checkout. There was only one place I could click that would allow me to advance to the next screen (simple text), the text was super small placed below a giant image, and my cursor didn't change to indicate tha…

That is horrible UX. I feel for the designers that are bossed around by the short sighted people who rationalize manipulating customers at Amazon and hope they have the courage and means to move to a better workplace where they can build something with positive-sum value.

Re: FTC sues Amazon over ‘deceptive’ Prime sign-up and cancellation process

#124
post #12
post #3

Earlier quoted context omitted.

I have never intentionally paid for prime. I have tried a couple dozen "free trials" since signing up for Amazon in 2000. The process of canceling these trials definitely has the buttons labeled and styled deceptively. You really do have to pay close attention. And the date at which they start charging your payment method is not when you'd think either, it's a day earlier than the 30 days they promise. I've ended up…

I have also never paid for, nor trialed, prime. I also have always had free-shipping (despite not having "prime") from Amazon. How? Patience. I add things I plan to order to my cart, and once the collection goes above the "free ship" threshold (currently $25) only then do I place an order. Of course, on the order page they always default to "paid shipping" and force one to explicitly check the "free shipping" radio b…

It sounds like they mark your packages low priority and honestly that is the only logical way to treat a customer that isn't paying.

Re: FTC sues Amazon over ‘deceptive’ Prime sign-up and cancellation process

#125

As someone who managed to successfully cancel Prime, and then tried to purchase an item on amazon.com, it took me over a minute to figure out how to not accidentally sign up for Prime membership when trying to checkout. There was only one place I could click that would allow me to advance to the next screen (simple text), the text was super small placed below a giant image, and my cursor didn't change to indicate tha…

I typically sign up for Prime for a month or two when I book vacation stays on booking.com. They have a very nice promotion where prime members receive 10% in credit. Then I watch a couple of films or shows on Prime Video, because they actually have some good stuff there usually. But free shipping below 39€ is really not worth the subscription to me (Germany).

Re: FTC sues Amazon over ‘deceptive’ Prime sign-up and cancellation process

#127

Earlier quoted context omitted.

I'm in NYC and two day shipping here is a crapshoot nowadays. Sure it says 2-day shipping on the store page, but counting my past orders, 6/10 were delayed delivery, usually taking 5 days. The last 2 times I tried buying bulk paper towels on Amazon (I had them set as a recurring purchase every 6 months) they have been lost in transit. Also really frustrating, if I go to "Order Details" for an order that was delayed,…

Now that Amazon is mostly low quality drop-shipped garbage from fake brands like KULUZU and PORKTI, fast and cheap shipping are about the only thing they have going for them. If that's gone, what's left?

I would say, new "lows" are in store for Amazon. Amazon is now requiring customers to file police reports in order to have any chance at refunds now. Customer Service spews tons of lies, customers half-heartedly believe in good faith, and then get screwed. Customers then take to social media forums such as Reddit to request help and to vent. Instead they are met with Amazon employees who gaslight them further. Again, and again, and again. This new low appears to have ramped up in February/March 2023.

Amazon's response? Let's not fix the underlying issues in the company. Instead, let's attack all other social media sites for "fake reviews":

"Social media sites failing to curb 'cottage industry' of fake reviews, Amazon says"[1] (Sun 18 Jun 2023 12.27 EDT).

You read that correctly. Amazon. Is accusing everyone else. Of failing to curb "cottage industry" of fake reviews. Hilariously sad. RIP Amazon.

[1]https://www.theguardian.com/money/2023/jun/18/amazon-social-...

Re: FTC sues Amazon over ‘deceptive’ Prime sign-up and cancellation process

#128
post #48
post #5

The whole Amazon.com experience has been getting worse and worse as the years go by. Everything from the products they sell, quality control, customer service, dark patterns in the UI, etc. I wonder how long until you have to call someone or mail in a 1,000 word letter on why you don't need Prime to cancel it.

> The whole Amazon.com experience has been getting worse and worse as the years go by. Maybe, but they are still miles better than most other online shops, so they still get to grow. Just for the return policy, they are kind of worth it.

Have you tried searching for anything? They include any vaguely related product and support no negative search terms. Want a glass container, they are going to include dozens of products that don't contain any glass. Want a screw top bottle? They include product listings that don't contain the work screw or any synonyms. It is basically impossible to find specific objects. If you want a pack of clothes pins you are probably fine, but if you want a particular item with specific features it is useless.

I'm also pretty sure there is no way not to get no results. They don't want to say "sorry we don't have that". Instead they give you infinite inaccurate results that you need to go through to confirm that.

Re: FTC sues Amazon over ‘deceptive’ Prime sign-up and cancellation process

#130

As someone who managed to successfully cancel Prime, and then tried to purchase an item on amazon.com, it took me over a minute to figure out how to not accidentally sign up for Prime membership when trying to checkout. There was only one place I could click that would allow me to advance to the next screen (simple text), the text was super small placed below a giant image, and my cursor didn't change to indicate tha…

My family dropped Amazon prime a few months ago, the checkout process on Amazon without prime has been getting worse the last few months. They try so hard to trick you into buying prime, I have to be very careful to make sure I don't accidentally do it. They also keep changing the flow every few weeks, so I have to pay close attention every time.
Post reply on HN