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Tell HN: Stripe killed my music locker service, so I'm open sourcing it

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121–130 of 180 posts

Re: Tell HN: Stripe killed my music locker service, so I'm open sourcing it

#121

Earlier quoted context omitted.

This. It's a simple calculation of risk vs profit. Payment gateways are happy to put up with more risk, and put more effort into de-risking you as a client, if they are getting lots of profits from you. Whereas if you have a turnover of $10k/year, and they're earning only 0.5% of that in fees, then it isn't worth them taking much risk or putting much effort in to earn $50. It would be nice if people like stripe were…

> It would be nice if people like stripe were more upfront about this. They could easily say "We have determined that your business might be high risk for us. If you pay us $1000 (which will be credited towards transaction fees), then we will work with you to mitigate these risks". Nowadays people are tip-toe-ing around egg shells constantly to avoid being the latest outrage that goes viral, but that would be wildly…

Problem is our common law system incentivizes dishonesty. There is also the problem that everyone tends to start suing the financier if they can't get the results they want out of the business, and the cumulative end result is that financial institutions (through the resulting excess of caution) have become de facto arbiters of legitimate economic activity rather than dumb pipes.

For some people this is apparently okay and desirable. To me it's horrifying, and tends toward centralizing power far too much.

Re: Tell HN: Stripe killed my music locker service, so I'm open sourcing it

#122

I'm very confused by the pricing here. $20/month ($240/year) gives you only 2TB of storage. But Backblaze's consumer product provides unlimited storage for $7/month (or $70/year). The offering closest in price is the $5/month one here, which only gives 250 GB - a very big difference for people with large music collections. I get that this provides additional value on top of the Backblaze consumer offering, but at the…

Backblaze B2 and Backblaze's Personal Backup product are completely different and have completely different pricing strategies and customers. B2 is priced at $5/TB/mo in storage, so this is 2x that. But the service also has to cover API costs and transit egress fees, so you can't just run it exactly at market price, either.

I guess you could just put all your music on a Personal Backup account and use whatever music player you want, but the whole point is that you're kind of paying money for the web UI, for it to be always online and available, etc. I don't even know if Personal Backup will let you do things like shallow copies of subsets of your backups, which would be necessary to get music on multiple devices. Why copy your 1TB music collection to 5 computers? How do you get it on mobile, etc.

Re: Tell HN: Stripe killed my music locker service, so I'm open sourcing it

#123

Earlier quoted context omitted.

The actual questions you should ask in this situation are: How many people who use bitcoin would use this product? How many want to use this product and don't know how to use bitcoin? How many people CAN use bitcoin for THIS purchases? We're never going to switch to bitcoin for daily purchases but that doesn't mean it shouldn't be an option for people.

Because the answer is that nobody uses Bitcoin for anything legitimate other than speculation, paying off ransomware debts to criminals and just down right scams and fraud. I am yet to see any viable usecase of this bitcoin mania that is legitimate and doesn’t need tons of energy waste to accomplish its goal. For almost 15 years of bitcoin it has completely failed and we have no use for it. So yes, we should never sw…

The main use of Bitcoin is for purchasing drugs by mail-order on the darknet. There you have the purpose and the value in Bitcoin. The value of that usability is massive.

Re: Tell HN: Stripe killed my music locker service, so I'm open sourcing it

#124
post #41

Earlier quoted context omitted.

When I was starting up a small business, Stripe decided that it needed to “verify my activity” or some such nonsense and withheld all of my payments for several weeks. Meaning that I could not pay my team. As far as I can tell, a client paid in a funky way that set off some automated system, and no real person was willing to work with me to get it resolved. I will never trust Stripe with my business again.

What does it mean to pay in a funky way?

Discover card

Re: Tell HN: Stripe killed my music locker service, so I'm open sourcing it

#125

I'm very confused by the pricing here. $20/month ($240/year) gives you only 2TB of storage. But Backblaze's consumer product provides unlimited storage for $7/month (or $70/year). The offering closest in price is the $5/month one here, which only gives 250 GB - a very big difference for people with large music collections. I get that this provides additional value on top of the Backblaze consumer offering, but at the…

The Backblaze consumer offering does not have a freely available API.

As the post says - they use B2: https://www.backblaze.com/b2/cloud-storage-pricing.html

Re: Tell HN: Stripe killed my music locker service, so I'm open sourcing it

#126

Sorry about this. I work at Stripe — could you email me at edwin@stripe.com and we can dig into this further?

Why is it so hard to fix your processes instead of relying on the HN Support Forum for the privileged few that know it’s an option?

What's the maximum number of false positives they are allowed to have before you consider the process "fixed"? And do you think it would be an improvement if they purposefully didn't check HN for bad support experiences?

Re: Tell HN: Stripe killed my music locker service, so I'm open sourcing it

#127
post #41

Earlier quoted context omitted.

When I was starting up a small business, Stripe decided that it needed to “verify my activity” or some such nonsense and withheld all of my payments for several weeks. Meaning that I could not pay my team. As far as I can tell, a client paid in a funky way that set off some automated system, and no real person was willing to work with me to get it resolved. I will never trust Stripe with my business again.

You have a choice when you partner with a payment gateway. You can work with a laissez-faire gateway. It will not exist for long, because your company will be people who figured out they're not complying with various laws, so they will either disappear without a trace, or in the worst case scenario, take you down with them. You may end up having to explain to various authorities what you were doing. Or, you can work…

Or you can forge ahead and accept cryto payments which will reduce your customer pool but eliminate fraud

Re: Tell HN: Stripe killed my music locker service, so I'm open sourcing it

#128

Earlier quoted context omitted.

So Hackernews is once again the only way to truly get proper stripe support?

While not ideal, it's cool and I think companies definitely keep an eye on HackerNews thanks to the moderation! Once I read more of Dang's moderation comments I realized how deeply he cares about HN. He takes time to explain his view point (which can also change over time), he answers emails, he develops new features to fight spam. I value that more than changing the website layout, dark-mode, font-size.

It's not cool. It shows that companies like Stripe care more about public image than actually delivering a quality product/service

Re: Tell HN: Stripe killed my music locker service, so I'm open sourcing it

#129

Earlier quoted context omitted.

Every bank/money transmitter has a list of transaction patterns/behaviors that are basically red flags for criminal activity. A lot are heuristics based, few are right out documented anywhere, but one example is # of credit card/account numbers bound to an account, another is structuring, i.e. a paytern of transaction activity specifically intended to avoid bank reporting controls. Or stupidly, putting words that are…

There are also explicit laws forbidding telling your customers of your suspicions ("tipping off" in the context of money laundering). Of course, this doesn't mean your customer service agents should never be helpful and forthcoming, but it's easier and less risky to tell them to say nothing and burn the odd legit customer, rather than risk being on the wrong side of AML legislation.

If a mandatory reporter files a SAR, they are forbidden to share that info with customers. This doesn’t apply so much with payment processors. Stripe and others just don’t want to share their heuristics, because carders can thwart these heuristics. That’s more reasonable suspicion than some laws.

Re: Tell HN: Stripe killed my music locker service, so I'm open sourcing it

#130
post #70

UPDATE 2: My Stripe account is back! Thank you so much! inter.tube will remain online, but open source from now on! Update: I have reached out to the nice Stripe employee who volunteered their email, let's see what happens. It's been pointed out a few times that my marketing says the site won't die, and me killing it would be very ironic. This is 100% true, and I have decided to leave the site up even if Stripe decid…

So Hackernews is once again the only way to truly get proper stripe support?

This is standard corporate strategy nowadays. Instead of staffing up expensive customer service departments they wait for posts to go viral on Twitter, Reddit, HN etc. and only handle those.
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