The US is capitalism-porn come true.
Hertz to pay $168M to customers arrested due to Hertz’s false police reports
121–130 of 177 posts
Re: Hertz to pay $168M to customers arrested due to Hertz’s false police reports
#122Issues like this is why I now have high status with Enterprise/National and I will never again use Hertz. I don't care how much I get discounted, Hertz is not worth dealing with. Their entire business seems to be constructed on financial trickery and malfeasance with a side effect of sometimes renting a car to someone. They should have been fully liquidated during their earlier bankruptcy rather than allowed to continue operating, and I look forward to the day their corporate charter is revoked.
I travel a LOT, and there are very few businesses in that industry I hate, Hertz is one of them. My only times using Hertz have all ended in disaster.
Re: Hertz to pay $168M to customers arrested due to Hertz’s false police reports
#123I travel quite a bit for both business and personal reasons. This means I'm driving a rental car for 100+ days a year. I've tried all the major rental brands and Hertz is a terrible experience even when they're not calling the police on you by mistake. Their systems don't work quite right, there's a bunch of hidden fees, and their customer service is lacking at best. I swear by Enterprise and purchasing the extra ins…
I once chose hertz because it was cheapest and I regretted it! They didn't specify how much the baby seat was going to be and it end up being like 20$ extra! they should have mentioned how much the baby seat costs on the checkout page. and then when i complained about it, they just wanted to blame the 3rd party checkout processor. Hertz, never again!
In life, i've learned, that if an optional extra price isn't listed for that option, don't select it. and if you really need that option and the price isn't there, just hit the back button and don't use that service ever again.
Re: Hertz to pay $168M to customers arrested due to Hertz’s false police reports
#124I travel quite a bit for both business and personal reasons. This means I'm driving a rental car for 100+ days a year. I've tried all the major rental brands and Hertz is a terrible experience even when they're not calling the police on you by mistake. Their systems don't work quite right, there's a bunch of hidden fees, and their customer service is lacking at best. I swear by Enterprise and purchasing the extra ins…
We have an Enterprise deal with work so we get very good rates, especially when they drop a car off and pick up at my home or office However I was in one a few months ago and got a puncture on a dual carriageway. By the time I pulled over to a safe location the tyre was shredded. No problem, go into the boot to get the spare wheel out and I'll deal with it later. There was no spare wheel. Just some little device whic…
I was shopping for a car/SUV recently and was given the story about tire technology changing and tires being so good they never fail :) wish I could remember the precise words but good discussion since I never bought the car due to supply chain issues and now I will remember to ask the details.
Re: Hertz to pay $168M to customers arrested due to Hertz’s false police reports
#125I travel quite a bit for both business and personal reasons. This means I'm driving a rental car for 100+ days a year. I've tried all the major rental brands and Hertz is a terrible experience even when they're not calling the police on you by mistake. Their systems don't work quite right, there's a bunch of hidden fees, and their customer service is lacking at best. I swear by Enterprise and purchasing the extra ins…
I once chose hertz because it was cheapest and I regretted it! They didn't specify how much the baby seat was going to be and it end up being like 20$ extra! they should have mentioned how much the baby seat costs on the checkout page. and then when i complained about it, they just wanted to blame the 3rd party checkout processor. Hertz, never again! In life, i've learned, that if an optional extra price isn't listed…
re: "because it was the cheapest"
I use Budget and I haven't had any problems. However, I always thought Hertz and Avis were the expensive premium rental places. So I learned something today.
Re: Hertz to pay $168M to customers arrested due to Hertz’s false police reports
#126These stories are awful - this wasn't just an administrative headache for people, they served real time and has real consequences. Filing a false police report is a crime, it would be nice to see that enforced against the company in one way or another.
Agreed. The company is like yeah, we make some minor adminstrative mistakes. But the story says a woman spent 30 days in jail? Picture yourself in her shoes.
Re: Hertz to pay $168M to customers arrested due to Hertz’s false police reports
#127Re: Hertz to pay $168M to customers arrested due to Hertz’s false police reports
#128Earlier quoted context omitted.
Personally I'd prefer customers be directly compensated than companies just be fined or people imprisoned.
Why can't they be compensated directly for the financial damages and then put the perpetrators in prison for all the damages that can't be moneyed-away?
> put the perpetrators in prison for all the damages that can't be moneyed-away?
Unless it was done wilfully, this just perpetuates the American fetish for imprisonment. They should be fired. They should be fined. And they should be deeply investigated, to confirm there wasn’t intent.
Re: Hertz to pay $168M to customers arrested due to Hertz’s false police reports
#129> pending 30 days in jail, where she suffered a miscarriage. Ok this is horrific, and Hertz should be ashamed of their behavior. Now, we dont have any proof the arrest or jail time caused the miscarriage, but to the extent we believe it did, can we also talk for a minute about why our executive branch/jail system is so hard on people (of both sexes btw) such that physiological distress occurs such as miscarriages or…
Because the police for a hundred years have cultivated a culture of horrific abuse of power, and if you bring it up, half the country calls you a radical. Some people, whether they notice or not, prefer a world where "others" suffer.
> prefer a world where "others" suffer.
I did notice this aspect of American mentality. Somehow the culture here really seems to feel that retributive justice is justice served.
Re: Hertz to pay $168M to customers arrested due to Hertz’s false police reports
#130Earlier quoted context omitted.
I will +1 enterprise. Consistently had good customer experience with them.
+2, and National which is owned by Enterprise and allows you to just walk into the garage, get in a car, and drive out. It's the most painless process in the industry.
Enterprise, small rental office near home--took them an hour to locate the plates for the car after I complained about and refused to accept a car with expired temporary tags.