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Amazon shipped fake product, refuses refund until 'correct' item returned

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Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#121

Post by ChrisMarshallNY »

PenguinCoder wrote: post #67
lunarplague wrote: post #59

Earlier quoted context omitted.

Where am I supposed to buy electronics online? I live 2 hours away from the nearest Microcenter, and newegg is also a nogo.

I have had great experiences with B&H photo - https://www.bhphotovideo.com/

B&H is excellent. I also tend to go directly to manufacturer sites. They may actually use Amazon for fulfillment, but you can be assured that the product you get, is real.

I generally don't go for extremely reduced prices. I find that it is way too easy for scammers to take advantage of us, not paying too much attention to something we get at a good price.

Every. Single. Time. that I've gotten a "great deal" on something, it has turned out to be fake.

I have a pair of "Nike" shoes at home, that I got from Amazon, and are obvious counterfeits. I still have the original Pegasus 30 shoes, that I got at a local store, over ten years ago, and they are fine. The soles got flat, which was why I wanted to get new ones, but the shoes still work fine, and the padding is still good.

The "Nikes" that I brought from Amazon, a few years ago, crapped out, after just three or four months. They actually cracked, and I tried out a couple of other types of sneakers, over the last few years.

Nike has discontinued the Pegasus 30s, so I switched to New Balance sneakers, and I got these directly from the NB web site.

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#122

Post by Someone1234 »

PenguinCoder wrote: post #67
lunarplague wrote: post #59

Earlier quoted context omitted.

Where am I supposed to buy electronics online? I live 2 hours away from the nearest Microcenter, and newegg is also a nogo.

I have had great experiences with B&H photo - https://www.bhphotovideo.com/

I like B&H, purchased a lot of stuff there and will continue to in the future, one note is that they're a New York-based company and everything ships from there. So if you're on the East Coast: Great! Whereas if you're on the West Coast you'll wait 2-3 more days.

That and the website used to not let you even PLACE an order during Saturdays and some other Jewish holidays. I understand not working during those, but not letting an automated system write an order to a database somewhere, was odd.

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#123

Post by 988747 »

whywhywhywhy wrote: post #10

One of the best things about Amazon has always been their returns. They shipped me a faulty GPU (actually I suspect it might have broken when the delivery guy slammed the box down after refusing my help carrying it up the stairs when I saw him struggling) It wasn’t broken in an obvious way but when it maxed out the PC would just freeze every single time. Asked for a return handed it over to a random shop drop off poi…

>> the delivery guy slammed the box down after refusing my help carrying it up the stairs when I saw him struggling

Seems like a very heavy GPU, GeForce 4090 RTX, I suppose?

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#124

Post by coldpie »

lunarplague wrote: post #59
grej wrote: post #49

Don’t ever buy any high end electronics from Amazon. The counterfeit issues are rampant, and for the high end stuff they won’t take the fake back.

Where am I supposed to buy electronics online? I live 2 hours away from the nearest Microcenter, and newegg is also a nogo.

I use Best Buy for commodity stuff (cables, sd cards, etc) and B&H for more "important" stuff (PC components, monitors, etc) because they have a wider selection and I like their website better for comparison shopping.

B&H is the "new Newegg" for me, since Newegg decided to jump into the flea market business after Amazon.

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#125

Post by tvb12 »

lunarplague wrote: post #59
grej wrote: post #49

Don’t ever buy any high end electronics from Amazon. The counterfeit issues are rampant, and for the high end stuff they won’t take the fake back.

Where am I supposed to buy electronics online? I live 2 hours away from the nearest Microcenter, and newegg is also a nogo.

Microcenter will ship items purchased online. You have to select "Shippable Items" from the "Your Store" drop-down in the center at the top of the page.

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#126

Post by MonkeyMalarky »

mabbo wrote: post #94

Having spent many years in "Outbound" of Amazon Fulfillment, I'm skeptical that Amazon would ever know that they didn't send a fake item. Items aren't inspected deeply when they arrive. Fakes can get in. Items that are misplaced and later found are presumed to be good- no quality checks opening the package. If the barcode scans, the system just adds it. The picker, sorter, packer all do a quick quality check to see i…

.

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#127

Post by Someone1234 »

Just this week Amazon shipped me a tempered with product similar to the one in the article (although $21 not almost $700). Shipped and sold on Amazon, and then rejected my review where I warned others and provided photos (actually both of the last two, negative, reviews I've tried to post got rejected).

Ordered some LEGO for Christmas. On arrival someone had opened the box, removed the LEGO, replaced it with other random LEGO pieces (to make up the weight?) and re-sealed it. This then, I suspect, got sent back out to a new customer without Amazon tracking that it was a previous return (or there is some other issue with their supply-chain).

Either way hurts confidence with Amazon, and if Amazon are going to accuse the next victim of return-fraud, that isn't ok. Amazon needs to start tracking previously returned items that get sent out again, so they can see the origin of the fraud.

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#128

Post by gtirloni »

robofanatic wrote: post #90

I used to go to a local brick and mortar store and checkout a product and order it from Amazon. These days I go to a store and go to Amazon to check reviews and then buy it from the store. How tables have turned for Amazon.

> These days I go to a store and go to Amazon to check reviews and then buy it from the store.

Why? Where I live Amazon has way better availability of products. The local stores might have a single model of anything I want while Amazon has dozens. If I'm looking for the best product that matches my requirements, I never check local stores because it's always a disappointment.

Maybe if it's a recurring purchase and the local store has a decent price (it doesn't need to be extremely better), I'll switch to buying from them. But that's rare.

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#130

Post by randcraw »

philistine wrote: post #112
ElevenLathe wrote: post #101

Earlier quoted context omitted.

This is crazy. If you're really doing this (and I don't have any reason not to believe you), something has gone horribly wrong as a society. If the only thing keeping people from ripping each other off on routine business transactions is (probably still fakeable) evidence gathered by filming yourself constantly like receiving a package is a reality show, then one of the parties to this transaction should not be in bu…

That's what happens when the GPU market is coopted by the crypto crowd.

No, this is what happens when each step in the sales chain is not held accountable. The only cure for this is to demand each middleman validate and be held responsible for maintaining product integrity. Only when malefactors are identified and removed from the sales & distribution process can buyers hope not to be cheated.

The problem today is nobody is guarding the henhouse. The fox is having a field day. (Or in this case, it's Fox Books from "You've Got Mail".)

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