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Warning – Google suspended GCP services for 'verification', lost my business

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Re: Warning – Google suspended GCP services for 'verification', lost my business

#121

Post by Terretta »

x86x87 wrote: post #85
rufius wrote: post #62

Google - “What kind of cloud would a clown make?” I just can’t fathom Google’s inability to sort this out. They’ve been the laughing stock of serious cloud business for years.

At this point I am having trouble understanding who would consider GCP. I mean maybe something along the lines of: something something, multi-cloud strategy, no lock-in options, let's also use GCP so we have multi-cloud. But I never see it as the option to pick. It's sad really.

> trouble understanding who would consider GCP

1. SaaSy kids in SV or who wish they were in SV who also think Google Sheets beats Excel.

2. Big enterprise executives who heard Google was what the cool SaaSy kids do from someone in I.T. then got lured by too-good-to-be-true discounts from Google Cloud sales team as long as the executive is happy to be featured for their forward-thinking tech chops in pressers about picking GCP. To their credit, they will undo the Office to Workspace migration mandate almost immediately, after making their 140,000 users attempt it from IE 10 on Win 7, but there won't be press about that.

Re: Warning – Google suspended GCP services for 'verification', lost my business

#122

Post by mikymoothrowa »

seanhunter wrote: post #104
userbinator wrote: post #46

Earlier quoted context omitted.

It's now a matter of when we all move to AWS and Azure, not if. If you really think that the "grass is greener on the other side"... No, the real solution is to stay away from Big Tech and cloud in general.

That’s completely contrary to my experience. Running a small startup we encountered all 3. For us, MS/Azure were the most eager to please but in many ways the worst from an execution standpoint. GCP were very good from an execution standpoint but absolutely zero support and stories like this one scared us off. Lots of big GCP corporate clients actually use them through consultancies which essentially provide the supp…

This has been my experience too: Google Apps/GCP might have marginally or even substantially better products than Azure/365 but Microsoft almost never kills products and force you to migrate to their newer offering and they have excellent support folks

Re: Warning – Google suspended GCP services for 'verification', lost my business

#123

Post by orbz »

more_corn wrote: post #95
orbz wrote: post #64

Earlier quoted context omitted.

I know it’s just anecdotal, but once you have some spend (around 1k a month I’m guessing), you get an account executive who I’ve been able to reach on the phone whenever I’ve needed. In fact they tried talking to me on the phone more than I wanted.

Google engineers are not known for being super available though.

My rep was able to get me connected to a few tech leads on various cloud products and one time when we were hitting weird quota limits the team protectively reached out to me to ask what the heck we were doing. Maybe we were just lucky, but I’ve had similar experiences in AWS and Azure too.

Re: Warning – Google suspended GCP services for 'verification', lost my business

#124

Post by twawaaay »

sebazzz wrote: post #89
twawaaay wrote: post #6

> I wish I chose AWS. Well... AWS has better support IMO (like actual people you can talk to). But I still chose to not tie myself to any of these platforms for anything critical. It requires additional upfront effort, but I can migrate all my applications off of AWS in a moment. There is no easy way around Google and Apple when it comes to your app staying available, but I am trying to minimise any chances I could b…

> But I still chose to not tie myself to any of these platforms for anything critical. It requires additional upfront effort, but I can migrate all my applications off of AWS in a moment. Then you are probably not doing "cloud native" development using their proprietary SDKs, so probably just running some EC2 (virtual machine) instance and RDS (database) instance. That is about the most expensive way you can use the…

No, that's not what I do.

But I can structure my application so that the innards are not tied to AWS APIs.

For example, SNS is just a small messaging module that I can easily replace for something else by reimplementing literally half a dozen functions.

Guys, these problems have been present in software development for the past half century. They have solutions if you care to find them.

Re: Warning – Google suspended GCP services for 'verification', lost my business

#125

Post by thiht »

There are horror stories like this with all of Big Tech, but Google is hands down the worst offender. I do my best to avoid Google in every corner of my life: the only services I still use are Gmail (slowly migrating to my own domain with another provider though) and Search. But I’ll never use a new Google product anymore because of their unreliability on the long term.

Re: Warning – Google suspended GCP services for 'verification', lost my business

#126

Post by thiht »

dahdum wrote: post #16
nonrandomstring wrote: post #3

This is really sad. I feel bad for you and hope you manage to rebuild your base somewhere else safe - hopefully with technology that you control. You won't be the last person to get screwed over by the callous machinery of dehumanised big-tech (AWS or Microsoft would be no better, sadly I think you are rationalising loss). We must all wake up to just how horribly precarious the lives of ordinary people are against th…

> AWS or Microsoft would be no better, sadly I think you are rationalising loss In my experience AWS has much better support. Google is famously indifferent to user support issues.

> Google is famously indifferent to user support issues

Of course they are. They have the BEST engineers on the planet! How could they ever be wrong? The produ... the customer is obviously wrong in a way they're too dumb to understand.

Re: Warning – Google suspended GCP services for 'verification', lost my business

#127

Post by MrMan »

x86x87 wrote: post #86
rygar wrote: post #45

Hi, I am sorry that this is happening to you. Please send me your info to my corp email - rygar@google.com - I'll do my best to help.

not all heroes wear capes, but look at this person helping out on thanksgiving. this is both amazing and sad (that is necessary to do this to get help)

its nice on a personal level but a sign of how broken things are at GCP that an angel has to emerge from the clouds just at the last moment to save your livelihood? that is super creepy and not the way the information economy is supposed to work, in my opinion.

Re: Warning – Google suspended GCP services for 'verification', lost my business

#128

Post by nagyf »

twawaaay wrote: post #124
sebazzz wrote: post #89

Earlier quoted context omitted.

> But I still chose to not tie myself to any of these platforms for anything critical. It requires additional upfront effort, but I can migrate all my applications off of AWS in a moment. Then you are probably not doing "cloud native" development using their proprietary SDKs, so probably just running some EC2 (virtual machine) instance and RDS (database) instance. That is about the most expensive way you can use the…

No, that's not what I do. But I can structure my application so that the innards are not tied to AWS APIs. For example, SNS is just a small messaging module that I can easily replace for something else by reimplementing literally half a dozen functions. Guys, these problems have been present in software development for the past half century. They have solutions if you care to find them.

That is not what I would call a "moment". If you have to rewrite your application code to migrate to a different platform, that's not going to be a moment.

Even if you abstract away most of the platform specific stuff in your code, that's going to take days/weeks of implementation and testing before you can go live. That won't help you when a provider suddenly bans your account in the middle of the night, and you need it running asap.

Re: Warning – Google suspended GCP services for 'verification', lost my business

#129

Post by konha »

nagyf wrote: post #128
twawaaay wrote: post #124

Earlier quoted context omitted.

No, that's not what I do. But I can structure my application so that the innards are not tied to AWS APIs. For example, SNS is just a small messaging module that I can easily replace for something else by reimplementing literally half a dozen functions. Guys, these problems have been present in software development for the past half century. They have solutions if you care to find them.

That is not what I would call a "moment". If you have to rewrite your application code to migrate to a different platform, that's not going to be a moment. Even if you abstract away most of the platform specific stuff in your code, that's going to take days/weeks of implementation and testing before you can go live. That won't help you when a provider suddenly bans your account in the middle of the night, and you nee…

> If you have to rewrite your application code to migrate to a different platform, that's not going to be a moment.

Having a couple of days of downtime might be an acceptable tradeoff for an event with a very low chance of happening. Risk management basically. (If your business doesn’t survive that downtime it might be a completely different story of course.)

Re: Warning – Google suspended GCP services for 'verification', lost my business

#130

Post by konha »

dmak wrote: post #79
sitkack wrote: post #61

Earlier quoted context omitted.

You should backup all of your data and ensure that your domain name is paid well in advance and that you can login to your domain name services w/o 2fa hitting the domain in question. You can always point your domain to a different provider and reset if you can recv email.

Thank you, and that part is covered, but I am not sure how I could replace Google Login if I point to a different provider.

> I am not sure how I could replace Google Login if I point to a different provider.

You can’t. You’ll have to rely on the account recovery mechanisms of the services you used Google login with. Some might be able to switch over to email login after verification, some might not even have a manual way to recover your account / switch it to another login method.

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