This issue has been preventing new subscriptions for our company since around 1pm PT. We’re seeing an error loading our origin address within Stripe Tax settings as well, which might be helpful for identifying the source of the problem.
Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled
121–130 of 211 posts
Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled
#122Earlier quoted context omitted.
I'm referring to the international sales. We only sell within the US, state taxes are relatively easy
You must have quite the setup to calculate state, county, and local taxes.
Most online sellers don't have to handle that themselves, whether they're selling physical goods (your shopping cart like Shopify or WooCommerce will do all the sales tax calculations), or services (most locales don't tax them, and you have to get pretty big to worry about establishing economic nexus in places that do).
Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled
#123Earlier quoted context omitted.
Done.
Would OP please consider updating this thread with the outcome of the email exchange. Seems too easy to pop into every complaint thread and act busy. Would love to know if your problem is actually resolved
Update (can't edit the OP):
Edwin reached out to me but their team can't override their faulty algorithm apparently. Other banks/payment providers have no issue giving us 3-5x the limit Stripe slashed us to, but they can't. Root cause is the fact that Stripe fundamentally doesn't understand eCommerce / cyclical LOCs in their algorithms apparently as our business hasn't changed meaningfully regarding effective cash positions.
Fairly surprising Stripe doesn't understand how to evaluate financial positions correctly. Oh well.
Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled
#124Earlier quoted context omitted.
At least you had a high limit for a while. I emailed support many times trying to get my low Stripe Corp Credit Card limit increased to no avail. After some time I had single bills larger than my limit, making the card useless. Ended up switching to another provider and now enjoying business points with a high limit. Sorry Stripe, I wanted to use you but you made it impossible.
Is the fact that their cards tend to have lower limits a business "code smell" for lack of a better term? Does it say anything about Stripe's own financial standing, or perhaps they are just conservative compared to other creditors.
Possibly they're just incompetent - here's my update:
Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled
#125Ever since patio11 pushed that dubious Stripe Atlas program that resulted in far more headache than worth (turns out Delaware is the crappiest state to incorporate) my trust in Stripe going downhill. I think what really did it was that it took somebody a while back to post on HN about issues with Stripe regarding tax that jepordized his business to get the situation fixed. I don't know but lately it seems like so muc…
> If anybody has alternative to Stripe please reply here, been with Stripe for almost 7 years and looking to bounce.
I still use what everyone used before Stripe: a "merchant account" from an ISO/MSP of a bank. Google "interchange plus merchant account" to find a hundred options. You pay some fixed markup over interchange rates set by the card networks, as low as 0.05% + $0.21 to charge a debit or check card for example. Quite a bit of savings over Stripe for most card mixes...
I used to recommend Spreedly to go with that, a payment gateway agnostic credit card vault so you can take your customers with you if you switch merchant accounts or payment gateways in the future, but they turned toxic over the years. Seemingly only care about enterprise customers, their sales/support team I've interacted with are useless, and they raised my subscription rate by over 30x without an ounce of empathy. I'm still trying to find time to replace them.
Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled
#126Earlier quoted context omitted.
I understand this position but after going from support-intensive startup to FAANG, the difference is scale subtly tipping the balance in small ways. There's no equivalent for "overhearing a customer problem" at FAANG scale. It would be dramatically inefficient for software engineers / product managers / those implementing functionality to triage all support tickets. About 0.5% of support tickets are interesting enou…
> at FAANG scale and it would be dramatically inefficient for software engineers / product managers / those implementing functionality to triage all support tickets In other words, human labor would be too costly. It not a FAANG thing either, the government does it just as well as most other big entities that are betting they can let some problems slip through without too much loss.
There, trivially, aren't enough software engineers on the planet to assign one to every incoming support inquiry.
Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled
#127Earlier quoted context omitted.
Even I can see the humor in it. You are right! I hate to switch off Stripe, but the premium I'm paying is theoretically for better support and developer-friendly actions. I'm not getting that right now, so... why am I paying a premium? Years ago their customer service slashed our rates because of our increased volume and even pc himself reached out to me about a technical matter (and the company was not small). Over…
Who are you looking at switching to? I'm also starting to evaluate alternatives to Stripe.
There are a lot of alternatives: Checkout.com, Adyen, are the most tech forward I’ve found.
Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled
#128Ever since patio11 pushed that dubious Stripe Atlas program that resulted in far more headache than worth (turns out Delaware is the crappiest state to incorporate) my trust in Stripe going downhill. I think what really did it was that it took somebody a while back to post on HN about issues with Stripe regarding tax that jepordized his business to get the situation fixed. I don't know but lately it seems like so muc…
> If anybody has alternative to Stripe please reply here, been with Stripe for almost 7 years and looking to bounce. I still use what everyone used before Stripe: a "merchant account" from an ISO/MSP of a bank. Google "interchange plus merchant account" to find a hundred options. You pay some fixed markup over interchange rates set by the card networks, as low as 0.05% + $0.21 to charge a debit or check card for exam…
Said it elsewhere- do some research on Checkout.com
Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled
#129A temporary stop-gap solution for this (if you are using Stripe Checkout) is to disable tax calculation.
https://stripe.com/docs/api/checkout/sessions/create#create_...
session = stripe.checkout.Session.create(
automatic_tax={'enabled': False},
payment_method_types=['card'],
mode='subscription',
line_items=[{
'price': price,
'quantity': quantity
}],
)Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled
#130Edwin from Stripe here. Just to be totally clear, only a very small fraction of Stripe’s userbase is impacted by this. That said, Stripe being unavailable for even a single user is very concerning for us, and we’re fixing things as rapidly as we can. Follow this thread for updates: https://twitter.com/stripestatus/status/1561809071061155841 .
Seems like if you have tax collection on you’re gonna have a bad time, which is our situation. I’m surprised only a small fraction of Stripe customers collect sales taxes.
Possibly only a small fraction use Stripe Tax to automatically calculate it. If you're selling internationally it's woefully incomplete, so often not that useful.