Oracle Suspended My Account • Hacker News Board

Re: Oracle Suspended My Account

#121

Post by 8n4vidtmkvmk » Tue, Aug 02, 2022, 3:51 PM UTC

shagie wrote: post #110

dessant wrote: post #101

Earlier quoted context omitted.

Once a platform is past a certain size, they should no longer be allowed to permanently ban a person without due process. See for example the people whose lives have been affected because they were banned from Facebook for absolutely no reason, and they could no longer access Facebook Marketplace. I think it's very dangerous to create a new type of second-class citizen that can no longer access certain online service…

Unless there is fraud checks involved, I don't think the person's account is banned. It may be suspended and in which case this can be rectified by adding a payment method and upgrading the account from the free tier to a paid tier. They can still access oracle cloud services... just not for free. As a note, think about the egress charges they were racking up (on a free tier) by doing a mongodump for five hours. The…

egress is usually metered.. Oracle could simply put a limit on their free egress. no need to ban

Re: Oracle Suspended My Account

#122

Post by nix23 » Tue, Aug 02, 2022, 3:51 PM UTC

jwilk wrote: post #90

pure_simplicity wrote: post #72

Earlier quoted context omitted.

in order to sign up you have to provide credit card details, so you automatically have a payment method attached to your account

My understanding is that's only used for identity verification, not as a payment method.

Correct, you have to attach it a second time to use it as a payment method.

Re: Oracle Suspended My Account

#123

Post by numpad0 » Tue, Aug 02, 2022, 3:52 PM UTC

svnpenn wrote: post #112

bombcar wrote: post #6

I have no clues beyond what's in the article, but I suspect that a combination of being from Turkey (author spells it that way) and being on the free tier triggered some sort of auto-script that attempts to detect crypto-mining or something. Attempting to use a VPN to distract from the access from Turkey would probably also trigger some other auto-detector. Free tiers give free tears; they're always fraught with dang…

> Turkey (author spells it that way) ... that's the correct way to spell it: https://wikipedia.org/wiki/Turkey

By the way, turkey the bird was so named because it was believed to have been brought to the anglosphere by Turkish merchants, so if the nation is to be renamed, so should be the bird.

Re: Oracle Suspended My Account

#124

Post by yieldcrv » Tue, Aug 02, 2022, 3:53 PM UTC

mpol wrote: post #82

dessant wrote: post #75

Earlier quoted context omitted.

I wait for the day that this conduct becomes illegal, because it can destroy people's lives. It is actually surprising that consumer protection laws do not yet address the issue of due process.

I would assume it is contract based and thus falls already under contract law. You could start a civil case. There is no need to make something illegal that already has ways to get resolved. Part of the problem in the US is that a civil courtcase is a horrible thing. At least in Europe the loser pays the court costs of the winner. That already makes this kind of behaviour less likely. In the US you have to spend lots…

Many consumer protection laws streamline resolution specifically to unbog the courts.

Re: Oracle Suspended My Account

#125

Post by jordemort » Tue, Aug 02, 2022, 3:53 PM UTC

I tried to sign up for a developer account with them to try out their ARM servers and met a similar brick wall. They won't activate my account and support won't talk to me, except to tell me that they won't talk to me. I tried hitting up sales and didn't get any luck there either. Too bad for them, I probably would have ended up paying for some servers if things worked out.

Re: Oracle Suspended My Account

#126

Post by miniwark » Tue, Aug 02, 2022, 3:53 PM UTC

tomrod wrote: post #19

iameli wrote: post #13

Oracle sales has been all over us for many months to try and move over to their cloud offering but all I ever hear are stories like this. Pass.

Oracle offers worse products than open source and gives you that privilege you pay for and can never use fully. I'm bitter about their KB documentation being paywalled. Their community ecosystem is nightmare fuel. Burleson Consulting is right until they are deprecated or were wrong to begin with -- but at least it is accessible. AskTom is retired. And for the past several years their attempts at "us too!" cloud offer…

> Burleson Consulting

Still most of the time they are the one stop solution to my Oracle database problems. Tanks to them!

Re: Oracle Suspended My Account

#127

Post by btown » Tue, Aug 02, 2022, 3:54 PM UTC

AdmiralAsshat wrote: post #116

seanhunter wrote: post #105

Earlier quoted context omitted.

> You could start a civil case Good luck winning any kind of lawsuit against Oracle also. Their legal dept (like their sales dept) is famously aggressive and well-staffed.

https://palisadecompliance.com/wp-content/uploads/2013/11/or...

Re: Oracle Suspended My Account

#128

Post by ranger_danger » Tue, Aug 02, 2022, 3:55 PM UTC

throw_m239339 wrote: post #40

smoothgrammer wrote: post #27

Earlier quoted context omitted.

The TOS says they will provide advance warning. Oracle is in breach of their own contract.

> The TOS says they will provide advance warning. Oracle is in breach of their own contract. Not in cases of suspected fraud, they won't. Connecting these services with a VPN is the very definition of shady.

Where in the TOS does it say this?

Re: Oracle Suspended My Account

#129

Post by mikro2nd » Tue, Aug 02, 2022, 3:55 PM UTC

OrangeMonkey wrote: post #7

There is a pattern in technology companies and user reports of them: * User does thing that appears to be fine. * User is banned * User has no way of fixing this, ask for redress, they are just cut out now. I think this pattern is something that should be held in contempt and is eventually thrown away. If I had to guess, though, it won't be.

It's worse than that. You omitted

* User has no idea what they did wrong, and nor does anybody else.

And the trouble with that is, nobody can learn what the offensive behaviour was. (Perhaps that's intentional?)

Re: Oracle Suspended My Account

#130

Post by LadyCailin » Tue, Aug 02, 2022, 3:57 PM UTC

shagie wrote: post #110

dessant wrote: post #101

Earlier quoted context omitted.

Once a platform is past a certain size, they should no longer be allowed to permanently ban a person without due process. See for example the people whose lives have been affected because they were banned from Facebook for absolutely no reason, and they could no longer access Facebook Marketplace. I think it's very dangerous to create a new type of second-class citizen that can no longer access certain online service…

Unless there is fraud checks involved, I don't think the person's account is banned. It may be suspended and in which case this can be rectified by adding a payment method and upgrading the account from the free tier to a paid tier. They can still access oracle cloud services... just not for free. As a note, think about the egress charges they were racking up (on a free tier) by doing a mongodump for five hours. The…

The support case says:

> Even if I try to upgrade and manage payment it says I don't have access to perform that operation

So no.