Hi. I have resent the image with better redactions and offer my apologies.
As I mentioned in other comments, my issue is not whose mistake this was, as I'm sure we can both agree that technically I am to blame for my mistake.
My issue is that there was no attempt to amicably resolve this.
The end result was that I lost 15 days worth of labor where I was spending 10-16 hours per day trying to launch a product.
I was unable to recover from the loss of momentum that was incurred by this. (I mean, who really can maintain that type of work effort for an extended period?)
The end result was that the project eventually failed and I lost an amount of revenue that was significant to me.
Again, I am not trying to express that I am not to blame for not closer checking forms that my browser autofills for legal accuracy .. moreso I am suggesting that this could have been resolved by just sending an e-mail to double check things with me before deleting all of my data.
I also reject your idea of deleting accounts that "seem fake". If you have a valid e-mail address, and a valid credit card, which all share more or less the same name, are you really going to reach for the delete button?
This is exactly my issue, and is what cost me so much grief.
If someone gets married and changes their name, are you going to delete their data too?
This is a rhetorical question. At any rate, I can only hope your company adopts a less hostile stance towards your customers, but I do appreciate you taking the time to respond.