The biggest question I would have is:
How good the customer support is?
I have the worst luck, and all my new age accounts like Robinhood and Coinbase have little to no customer support compared to the incumbents.
I got lucky and the Robinhood situation resolved itself but I've been trying for over a year to contact Coinbase and circle the drain. Hopefully Square has better support.
Given the issues that Chime customers have had[1], and the fact that this seems to be organized in roughly the same way (actual banking services are provided by a contracted bank at a distance), I'd be a little skeptical.
It's amazing to me how much of a better product can be created when everything is in one place. It's obvious that when you're charging customers and paying invoices through the same interface, that you'll have more visibility on your cash flow and it'll generally be easier to use, but this goes so much further. The reason those loans are easy is because Square know your history of charging customers. The reason they…
Maybe we can also start moving away from feature-limited Saas offerings that are so damn proud that they focus on One Thing And One Thing Only when customers want just one affordable app to handle all their work and not fifty-eleven ones that become crazy expensive.
> One Thing And One Thing Only
I mean, that's just fashion that evolved in response to the previous fashion, which was bloated software that did a million things badly. Fair enough that the pendulum should swing back the other way, but there certainly is a place for software that only does one thing and does it well.
0 overdraft fees. Yay. More like it. It will force major banks to rethink their overdraft fees as a revenue center. As someone who was not so well financially just a decade ago, overdraft fees seemed like penalty for being poor. When you are living paycheck to paycheck, you never know when your account will get overdrawn. And most evil thing was - bank will deny the charge because you didn’t have enough funds but wil…
> Some banks offer overdraft protection
I've always thought overdraft protection was disturbingly like "fire protection". As in, three dudes come to your door, and the skinny one says "Nice place ya got here, be a shame if it burned down" while one of the beefy ones fiddles with a Zippo lighter.
It's amazing to me how much of a better product can be created when everything is in one place. It's obvious that when you're charging customers and paying invoices through the same interface, that you'll have more visibility on your cash flow and it'll generally be easier to use, but this goes so much further. The reason those loans are easy is because Square know your history of charging customers. The reason they…
I'm a bit confused about "the regular combo of payment service provider + bank + loan company" - from what I see (perhaps it's a difference between markets?), all that you describe is exactly what most commercial banks offer to businesses, they want to have it all in one place, they can make a better loan offer if they have your cash flows, etc. The main difference between them and Stripe is that a bunch of banks will not do the IT integration part of card payment processing but will only be the 'merchant bank' handling the financial part and settlement after e.g. some merchant gateway routes the individual messages, but they were offering the combo of card acceptance/accounts/payroll/loans/credit lines/etc decades before Stripe existed.
0 overdraft fees. Yay. More like it. It will force major banks to rethink their overdraft fees as a revenue center. As someone who was not so well financially just a decade ago, overdraft fees seemed like penalty for being poor. When you are living paycheck to paycheck, you never know when your account will get overdrawn. And most evil thing was - bank will deny the charge because you didn’t have enough funds but wil…
> you never know when your account will get overdrawn How? It’s not that hard to keep track of money in vs money out. I bet most of it is people that don’t understand it takes time for a cheque to clear or people that know an auto payment will overdraw their account but can’t do anything about it (ie: no money). Overdraft fees should be illegal, especially for electronic transactions that get rejected.
It's amazing to me how much of a better product can be created when everything is in one place. It's obvious that when you're charging customers and paying invoices through the same interface, that you'll have more visibility on your cash flow and it'll generally be easier to use, but this goes so much further. The reason those loans are easy is because Square know your history of charging customers. The reason they…
Maybe we can also start moving away from feature-limited Saas offerings that are so damn proud that they focus on One Thing And One Thing Only when customers want just one affordable app to handle all their work and not fifty-eleven ones that become crazy expensive.
That’s the idea with ERP but in practice the deal is: it does all things for all people, still has holes for edge cases, almost always a horrible UI, and the TCO is way over what’s promised after you pay for implementation and support.
It's amazing to me how much of a better product can be created when everything is in one place. It's obvious that when you're charging customers and paying invoices through the same interface, that you'll have more visibility on your cash flow and it'll generally be easier to use, but this goes so much further. The reason those loans are easy is because Square know your history of charging customers. The reason they…
Maybe. Every time Intuit integrates another app into their main QBO product, it makes things worse. To some extent, when they are separate apps that connect to QBO, I get more control over what data transfers. When it’s integrated, they tend to make automatic adjustments with no ability to edit them. Obviously this is a choice they are making to do things a bad way, but my point is just to share a counter example of integration being a net negative.
0 overdraft fees. Yay. More like it. It will force major banks to rethink their overdraft fees as a revenue center. As someone who was not so well financially just a decade ago, overdraft fees seemed like penalty for being poor. When you are living paycheck to paycheck, you never know when your account will get overdrawn. And most evil thing was - bank will deny the charge because you didn’t have enough funds but wil…
> you never know when your account will get overdrawn How? It’s not that hard to keep track of money in vs money out. I bet most of it is people that don’t understand it takes time for a cheque to clear or people that know an auto payment will overdraw their account but can’t do anything about it (ie: no money). Overdraft fees should be illegal, especially for electronic transactions that get rejected.
You must not be familiar with the banks' previous tendency to rig the game and make sure the charges all hit your account and in the most profitable sequence before the deposit was applied?[0]
Given the issues that Chime customers have had[1], and the fact that this seems to be organized in roughly the same way (actual banking services are provided by a contracted bank at a distance), I'd be a little skeptical. 1. https://www.propublica.org/article/chime
Chime customers? Sounds like they've been closing fraudulent accounts.