Earlier quoted context omitted.
You probably don't like speaking to robots because they're currently terrible. Fixing that obviously has far more of an upside than just not trying.
Except that I, too, would rather book an appointment with a date picker than talk to anyone, much less a machine programmed to act like a person. It's like in order to make coffee, getting in my car and driving around the block ten times, parking in front of my house and going in to make coffee, vs just MAKING COFFEE, without doing a bunch of time wasting fluff first.
Or maybe it's just that so many computer interactions are actually slow and frustrating. Ever tried ordering at McDonalds using the touch-screen machines? It's aggravatingly tedious and complicated. There's no "take my money and go away" button. You have to navigate your way through a bunch of stupid menus trying to up-sell you, and each one has an unforgivable loading time.