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Cameras and secret trackers reveal where Amazon returns end up

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Re: Cameras and secret trackers reveal where Amazon returns end up

#121

Earlier quoted context omitted.

It varies significantly between sectors. I for one have the unfortunate problem that my clothing size is somewhere between M and L. Whenever I buy from a new manufacturer, I basically have to flip a coin if I pick the right one. So for some clothing products, I would definitely hit 50%.

This is a well know problem with online clothes shopping by now. In the Netherlands 13% of all online purposes is returned, and between 30% and 60% (shoes) of clothing. I have the same problem with my 200cm and slim posture. I have a handful of brands I can order blindly, but jeans in particular are a chore to get the right fit. I strongly prefer brick and mortar shops, but size availability varies. People used to th…

> Suggested solutions include charging a fee for returns, but that will have to be mandatory because people will just shop where the returns are free if left optional.

And the EU actually mandates a free 2-week return window based on the fact that you can't see the product before you buy.

Re: Cameras and secret trackers reveal where Amazon returns end up

#123
post #75

Earlier quoted context omitted.

My solution to this has been to order denim, tees, chinos, etc made to measure. It's slow, it's a bit more expensive, but you get a better fit and you don't need to worry about all this mess. Plus, I support local people.

Where do you order these?

Companion Denim, Self Nation or Lanieri.

Re: Cameras and secret trackers reveal where Amazon returns end up

#124
post #85

In Germany there are companies that buy up returns by the kilogram (mostly clothes), sometimes the e-commerce companies even pay them to take the goods off their backs. They then ship them to countries like Irak, Serbia or Lebanon to prevent those perfectly goood items to "flood" the European market. That way especially clothing brands protect their inflated prices.

I think the alternative would be to destroy the fashion items. I prefer the method you describe. I’m not saying it’s right. It’s just how the world of fashion works.

Whether right or wrong it decimates the destination country’s market place. Food for thought.

Re: Cameras and secret trackers reveal where Amazon returns end up

#125
post #3

> 30 to 40 per cent of all online purchases are sent back That seems almost an order of magnitude higher than I’d expect. Setting aside kids shoes (which probably do get 50% returned), I can’t imagine sending back even 5% of my online purchases, let alone 30-40%. I think I’ve sent back exactly 1 Amazon order in the last year, out of nearly 100.

30% seems really high. And I say that as someone who returns items more than most of my friends. My estimate is about 3-4% of items that I have returned over last 15 years of online shopping. And my friends think that is too high and guilt me for abusing the system. But maybe I should not feel as guilty. The reasons I return items is usually false advertising. I used to spend hours reading reviews and product specs b…

I have the same return philosophy as you. In 2019 and 2020 it has resulted in ~5% returns, in 2018 it resulted in 20% returns. Why? Athletic bluetooth earbuds. That single category was such a stinker that it singlehandedly quadrupled my return rate. 2015 had a similar spike when I started equipping an electronics lab, but 2016 and 2017 were fine. In any case, I think the reasonable return rate is a heavy function of what you're buying. One person's 10% return rate might be borderline fraudulent while another person's 30% return rate might be perfectly reasonable.

Re: Cameras and secret trackers reveal where Amazon returns end up

#127
post #63

Earlier quoted context omitted.

I've also stopped buying at Amazon after 15 years. Even consumables and small items are problematic. Just in the last year, I encountered many issues including: * Showerhead that came without box, and clearly used. It still had a lot of water inside! * Underwear from a brand that sells items inside a sealed bag and discards returns came used, without bag (yuck!) * A module of Samsung RAM had visible wear signs and di…

I'm always shocked when I read these comments on HN. I swear it must be just the American Amazon that's so shit, because I literally never had any problems nor know anyone with these problems here in UK. Just this year I'm on 108 orders and counting, every single one of them was fine, working, definitely not used, definitely not counterfeit and delivered within 1 day as promised with Prime. Last year I've had 140 ord…

I think it might be just certain warehouses. I'm in the US and have never had these problems either (I'm at 76 orders this year).

I do avoid clothes though, it's difficult to find ones that are shaped correctly for my body, so I go in-person to a local store, buy ones that fit, then order more of the same style from their site online using the SKU.

Re: Cameras and secret trackers reveal where Amazon returns end up

#128
post #85

Earlier quoted context omitted.

I think the alternative would be to destroy the fashion items. I prefer the method you describe. I’m not saying it’s right. It’s just how the world of fashion works.

Whether right or wrong it decimates the destination country’s market place. Food for thought.

I guess I really know nothing about economics... Sincere question: how does paying less for functionally/fashionably equivalent products hurt the economy of the country that's consuming them?

Re: Cameras and secret trackers reveal where Amazon returns end up

#129

Earlier quoted context omitted.

Because people who get free things don’t buy things. It doesn’t make economic sense.

People who are too poor to buy things won't buy any fewer things just because they get free things. They'll just have more things that they can resell for more money, which they will likely use to buy things they actually need. Giving money--even indirectly--to poor people makes economic sense because they'll spend it on goods and services that keep other people employed. Punishing the poor out of some moral imperati…

From the point of view of manufacturers not having their stuff bought, it doesn't matter if these people spend their money on other things.

Re: Cameras and secret trackers reveal where Amazon returns end up

#130
post #63

Earlier quoted context omitted.

I've also stopped buying at Amazon after 15 years. Even consumables and small items are problematic. Just in the last year, I encountered many issues including: * Showerhead that came without box, and clearly used. It still had a lot of water inside! * Underwear from a brand that sells items inside a sealed bag and discards returns came used, without bag (yuck!) * A module of Samsung RAM had visible wear signs and di…

I'm always shocked when I read these comments on HN. I swear it must be just the American Amazon that's so shit, because I literally never had any problems nor know anyone with these problems here in UK. Just this year I'm on 108 orders and counting, every single one of them was fine, working, definitely not used, definitely not counterfeit and delivered within 1 day as promised with Prime. Last year I've had 140 ord…

I think it might just be coastal US cities? I live in a flyover US state and my experience matches yours. Universally good, overall much better experience with products ordered on Amazon than purchased at the local Walmart. Not that Walmart is a particularly high bar, but still it sets an expectation.
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