Earlier quoted context omitted.
Exactly this. What is really weird, though, is that I have occasionally tried to promote this approach to people that ask my help, simply by asking them to write the request to me instead of calling. Also, getting the help request in written helps me to think the case and open issues in my own pace uninterrupted by discussion. The weird part? I have a strong feeling that more and more often (luckily not too often yet…
Maybe in some cases it is helpful (for both parties) if it is written down. However, in my experience, a conversation can often be very helpful as well - you can ask clarifying questions etc. It becomes more of a brainstorming together. Has helped me many times (on both sides of the conversation).
It gives you time to think, can decrease miscommunication and the psychological element of conversation(giving more clean space for the informational element) and increase the depth and details of a conversation.